John D.South East Queensland, QLD
- 6 reviews
Bosch 32 Definitely Rubbish
Two Bosch 32 heaters installed in a block of units, each heater serving 9 units. The heat exchanger has failed (leaking) on one unit just outside the 5 year warranty period. Bosch will have nothing to do with the matter except to say that the warranty has expired and they will not provide a replacement heat exchanger or offer any concessional price. In fact their total help was to provide the name of a Bosch service agent. Clearly, these units are inferior rubbish and poorly made. Bosch is a supposedly reputable company but does not stand by i...Read more
ts products. After this experience, I would not deal again with Bosch, and would not trust the durability of any of their products and would not trust Bosch to stand behind them in the event of premature failure. The only positive note is that the heaters coped with the demand and provided a relatively stable temperature, but hey, that's what they are supposed to do because they are commercial heaters.Purchased in August 2021.
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These are rubbish
We had 2 of these units installed in the unit complex (8) and within 2 years the heat exchangers failled twice on both units. After being charged over $500.00 each time by AGL servicemen for labour (not covered under the warranty) and receiving pathetic service we have decided to bite the bullet and replace them with different units.
1 comment
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annavictoria
- 2 reviews
- 5 likes
32Q
Don't waste your time buying a bosch 32 Q . I have had problems with it since it was installed no one at bosch can tell you what a code 63 or code 92 is and no one at bosch cares to help. They sent out a service repair man who didn't even look at the hot water unit and said I had purchased the wrong product. All I wanted was a continuous hot water service which is what this 32 Q is supposed to do. And if it didn't work at all I would accept that but some days you turn it on and it doesn't miss a beat that's 25% of the time . The rest the of the...Read more
time it doesn't know what its doing the control panel says the pump is working but its not the flame is on indicating that the water is being heated but the water is cold. The sales staff won't let you talk to the technicians the service people in my area aren't helpful . Total waste of time wish I had never found them on the net.
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Find out how Bosch 32 / 32Q compares to other Gas Continuous Hot Water Systems
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32q hot water system
I have had enough of these hot water systems . I am just in the process of replacing my second 32q in about four years. both units have failed with the same problem of getting boiling hot before shutting down. I'm just glad that the grand ids haven't been burned.
As i have extremely long hot water runs, the pump system saved me from wasting water.
Constant failure of unit and no technical bacup.my company was a service agent for Bosch, until now.
1 comment
What is your company name and why arn't you a service agent now
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Questions & Answers
Sallyasked
goodguyasked
Please help Bosch instantaneous gas HWS or Rinnai infinity 32?
2 answers
I have had a really bad run with the Bosch 32 Q and would not recommend the unit to anyone personally.
Do not ever buy this unit. Period. Fragile, poor performance and possibly the worst customer service from Bosch.
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Robert B.Bosch Hot Water & Heating
Hi Ross,
Bosch does pride itself on our products we manufacture and believe the previous reviews for our 32Q are not an accurate representation of the quality and performance of our products.... Read more
As we can see that you have replaced your hot water units, we welcome you to contact us on 1300 30 70 37 or [email protected] to further discuss the issues encountered and provide any relevant feedback. We hope you continue to enjoy many years of hot water from your current hot water unit. Kind Regards, The Bosch Hot Water & Heating Team