Bosch Home Appliances Athlet BCH6255NAU (Dark Navy) Questions & Answers

I contacted Bosch customer care on their 1300 369 744 number a couple of weeks ago and got my limited operating time problem sorted - and mine was 8 months out of warranty. They ended up replacing it. I didn't have the frustration you're having with being put on hold (well maybe for 5 mins) and them not getting back. I don't know what's going on.

Thanks Ian, I’ll keep trying

hi Louise
It appears they are the same vacuum cleaner. Harvey Norman has the 6at25au and Bing Lee has the 6255nau.
I had trouble registering the warranty on the 6255nau because it was a New Zealand appliance and I contacted Bosch in Australia and they did it for me. Hoping this helps.

hi Kelly
First of all you have to contact Bosch customer service on 1300 369 744 who will assess if vacuum cleaner can be repaired. It appears the charging unit could be at fault or the battery is totally lost all charge. I leave my unit on charge during the day and switch off at night. This will ensure the battery maintains a full charge as this is important for battery longetivity.

I'm also having the same problem!

May i ask if the issue was rectified ?

I suggest you contact Bosch and ask them. Their website will have a Contact Us tab somewhere.

Rechargeable batteries don’t last forever. And sometimes the charging unit fails as well. I’ve had to replace my 8yo Dyson battery recently. A previous Bosch vacuum I had - a different model - had a dodgey charger and I had replaced it twice during its lifetime. The fact the blue light is on suggests to me it might be the charger. I bought mine from Harvey Norman and if I were you I would take it to the place where I bought it and ask if you can plug it in to the display model charger and see if it starts to charge. If it does you know the charger is the issue. We have bought new chargers on line for less than Bosch charge.

Thanks, good idea

I'll save Bosch the trouble in answering your query ----
Hi "Insert name here"
Thanks for your question regarding your Bosch Athlet.
We'd like to help you investigate, so could you please contact us on 1300 369 744 to discuss further.
Regards, Bosch Home Australia.

I have the BCH6255NAU and it's perfectly adequate for my needs. If prices are similar, I would go with the BCH6AT25AU purely for the runtime.

Thanks. Harvey Norman has only BCH6AT25AU so I bought it plus extra 4 years protection. Hope I can leave a good review soon.

I would contact Bosch - I have had my Athlet nearly 2 years - haven’t had any problems - works perfectly.

Same has happened to mine TWICE and now it refuses to charge!!!

UK Bosch have spare head aprox 54 Uk Pounds, Note:- inside head (8 screws) is a small D.C. motor and a loose looking fan belt - this might be your problem. Surrey, Uk.

Thank you for your answer, I removed all visible screws but I could not remove the section containing the DC motor successfully, it seemed to be secured by something I couldn't see. Is there a trick to removing the cover, or are instructions available?

Hello Cat, To access the motor it is necessary to remove all screws - those under each of the two front rollers, the four under the "wiper" strip and two others toward the rear rollers . Following removal of the 8 screws you can access the motor. It can be removed by easing/sliding the motor toward the centre of the head. Bob

From Bosch. Get on their website and go to Contact Us. Phone number is there. Cheers

. Thanks, I have spoken to a lovely, very helpful lady at your call centre and have ordered a replacement part to be couriered to me asap. I wish all companies were as easy to deal with. I recommended the nursing home where I work to purchase this model Bosch athlet for quick and efficient clean ups in residents rooms. Happy to say they have purchased one and are very impressed with it. More will be purchased in the new financial year. Yay!
Wendy the Cleaner.

Good morning bernardf33 I wish I could help but I have never had a problem with charging my vacuum cleaner. I do let it run completely down every now and then as I have been told this extends the life of a battery but I don't know if this really helps. Good luck. SDA.

Hi there!

Yes you can. There's a set of attachment heads that can clip in where the turbo head normally fits. This includes a hose attachment of around 1.5 meters, a small square head for things like your car boot, and a thin headed nozzle for those harder to reach areas. Note: switching the hose and attachments over can be a bit clunky and using the vacuum cleaner to clean your car can be a little cumbersome; this is because it's essentially an upright vacuum, with attachments that adapt it to other purposes. It's certainly powerful enough for the job, and if you don't mind a little spacial awkwardness, it works just fine for cars and hard-to-reach spots.

Thanks.

We were told the attachments were expensive and difficult to manage. It was designed to be a light weight reliable floor vacuum cleaner. We bought it after another brand, which can be taken apart and used as a hand vac, stopped working after 12 months. We bought a specialist hand held cleaner for the tight jobs.
Trevor.

Can't answer but I have exactly the same problem. cuts out intermittently. Switch off and start again and it works again. It has been happening every five mins or so but now it is getting much worse. Came online to see if this was a common problem and if there was an easy fix.

My Bosch Athlet started off cutting out and has now packed in charging. I am getting dizzy trying to find a solution and dont really want to phone Australia!!
On one forum it suggests removing the battery and resetting!! How do we do this or is it a scam to make us pay out for an engineer?