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Bosch Home Appliances Athlet BCH6255NAU (Dark Navy) Questions & Answers (page 2 of 2)
33 questions from our users
Debbieasked
How many years warranty is on this product. Mine has lost good suction after only 14 months. I have cleaned the filters
1 answer
Bosch H.Bosch Home Appliances
Hi Debbie,
Thanks for your question regarding your Bosch BCH6255NAU Vacuum.
Bosch has a 2 year manufacturing warranty.
Please contact us on 1300 369 744 to discuss further.
Regards, Bosch Home Australia.
Margasked
We have 5 of these Bosch Athlet stick cleaners and 2of these are having problems with the handle/switch. Both cut out on high but work on the lesser speeds. A third has already been replaced by buying another. They are an excellent tool but starting to prove unreliable. Great suction and maintains power for full clean but just have faulty switches. Where can I purchase new handles for the other two without having to buy the whole units?
3 answers
If they are still under warranty then I would contact Bosche Australia on the number provided here and they will discuss with you what is required. When my handle broke it also lost the full power mode though the other two modes continue to work. Being held together by tape until the new handle arrives.
Neither are still under warranty. One is 14 months old the other almost 2 years
Bosch H.Bosch Home Appliances
Hi Marg,
Thanks for your question. We're sorry to hear that you're having issues with your Bosch BCH6255NAU Vacuum.
The manufacturing warranty is 24 months, regardless of this we'd like to assist you further so could you please contact us on 1300 369 744 to discuss.
Regards, Bosch Home Australia.
guillybabyasked
Hi, i have a Bosch Athlet and all of a sudden the other day my power slider stopped sliding down to turbo, it gets stuck on 2. I have tried cleaning it and there appears to be nothing behind it. Any ideas on what it could be? Thanks
4 answers
BoschHomeAUBosch Home Appliances
Hi Guillybaby,
Thanks for your question. We're sorry to hear that you're having issues with your Bosch BCH6255NAU Vacuum.
We'd like to help you investigate, so could you please contact our After Sales Support team on 1300 369 744 to discuss further.
Regards, BoschHomeAu
Hi Guillybaby, we have had the exact same problem today. Would be keen to know how / if Bosch fixed it. Thanks Andy C
I have also got problem of switch sticking and will no go to third setting, would be very interested to hear what happened to you - did it need replacing ?
Vinceasked
Should beater bar rotate on the lowest power setting on the athletic 25.2volt model?
2 answers
sorry don't understand the question
BoschHomeAUBosch Home Appliances
Hi Vinc,
Thanks for your question regarding your Bosch Athlet Vacuum Cleaner.
The brush barrel does not rotate on the lowest power setting.
If you have any further queries, please do not hesitate to contact our After Sales Support team on 1300 369 744.
Regards, BoschHomeAu
Gayasked
I have had my Bosch 25.2V Athlet since February of this year. I clean it after every use and I have it on the charger when not in use. Unfortunately it now has a total run time of around 10 minutes instead of 50 minutes. Can you give me some help on this
1 answer
BoschHomeAUBosch Home Appliances
Hi Gay,
Thanks for your question. We're sorry to hear that you're having issues with your Bosch Athlet Vacuum Cleaner.
We'd like to help you investigate, so could you please contact our After Sales Support team on 1300 369 744 during business hours.
Regards, BoschHomeAu
J Hasked
Hi, I have a bosch athlet and the thing is about 4 months old and the two front rollers have worn down and has flat spots on it. I first was cleaning hair out of the barrel then saw the roller wasn't turning i took them out to find they were flat in sections and then cleaned out all dust and gunk to freely roll and now the flat spots are making a huge noise as it isn't rolling smoothly. Where can I get these rubbers from or any spare parts???
Cheers Bronson
1 answer
BoschHomeAUBosch Home Appliances
Hi Bronson,
Thanks for your question. We're sorry to hear that you're having issues with your Bosch Athlet Vacuum Cleaner.
We'd like to help you investigate, so could you please contact our After Sales Support team on 1300 369 744 during business hours.
Regards, BoschHomeAu
Dbbasked
Good evening, unfortunately our athlet (2 months old) after a routine clean of the filter and brush head etc will not switch to turbo suction, just position 1 and 2. Everything is how and were it should be and clean. Any thoughts please would be gratelly appreciated,
David
5 answers
Honestly, contact the Bosch service team. This item has at least a 1yr warranty
BoschHomeAUBosch Home Appliances
Hi Dbb,
Thanks for your review, we appreciate your feedback. We're sorry to hear that you're having issues with your Bosch Athlet Vacuum Cleaner.
We'd like to help you investigate, so could you please contact our After Sales Support team on 1300 369 744 during business hours.
Regards, BoschHomeAu
I had the same problem. I had to disassemble the handle of the machine (quite fiddly) and found a small piece of plastic lodged in the switch.
Andy
LeeAnneasked
have the blue Bosch Athlet which I love .. best vacuum Ive ever had
BUT doing my floor this morning the handle snapped :-(
I have laminated floor boards through the whole house
its still under manufacture warranty... so what do I do with it ????
3 answers
I suggest you get in touch with the shop where you purchased it, and they will advise what action you should take.
Bosch H.Bosch Home Appliances
Hi LeeAnne,
Thanks for your review, we appreciate your feedback. We're sorry to hear that you're having issues with your Bosch BCH6255NAU Vacuum Cleaner.
We'd like to help you investigate, so could you please send us an email at [email protected], listing the problems you are having and quoting BSH208052 in the subject line.
Please include the model number (including variant) FD in your email, your contact details and a copy of your Purchase Receipt so we can investigate further.
Regards, BoschHomeAu
Thanks its all sorted contacted Harvey Norman today and was happily given a new handle section for my vacuum... Great service from Harvey Norman
Love ❤ my BOSCH CORDLESS VACUUM ❤
ClaireDwasked
What's the difference between the two Athlet models? The white one is $50 more but I can't see any difference?
2 answers
I don't believe there is any difference apart from the colour. The white one I think was an earlier model to the blue...
BoschHomeAUBosch Home Appliances
Hi ClaireDw,
Thanks for your question regarding the Bosch BCH6255NAU Vacuum Cleaner.
The main difference between the different models is the run time. The BCH6255NAU has a run time on 50 minutes and the BCH6AT25AU has an extra long run time up to 60 minutes.
If you have any further queries, please do not hesitate to contact our After Sales Support team on 1300 369 744 during business hours.
Regards, BoschHomeAu
Savasked
My athlet won't select turbo, i can only push down twice so max power 2. Please help
5 answers
Sorry I can't help you with that. It sounds like a faulty switch call Bosch customer care they may be able to troubleshoot with you
Done that they couldn't help so engineer coming out.
I had a similar problem with this model. I stripped down the handle assembly and found a piece of broken plastic jamming the switch. This was removed and it now works on all three speeds.
Lukeasked
A few questions from someone who purchased this today.
- Where can I get spare filters from in New Zealand (And how much do they cost?)
- What is the running time with the unit on Max?
Cheers!
2 answers
I think Harvey Norman would be the only place to get spares as they are the only retailers who stock the Bosch Athlet. Running time on max power is around twenty minutes. Cheers
BoschHomeAUBosch Home Appliances
Hi Luke,
Thanks for your question regarding regarding your Bosch BCH6255NAU Vacuum Cleaner.
Unfortunately, because you are located in New Zealand we are unable to assist you further, however if you contact Bosch Home Appliances NZ on 0800 245 700 they will be able to assist further.
Regards BoschHomeAu
kiahrenhoseasked
I need to purchase a new charger for Bosch battery 25.2 v charger for the Bosch BCH6255nau. Can you advise where I can do this and how much it would cost?
1 answer
BoschHomeAUBosch Home Appliances
Thanks for your question regarding purchasing a new charger for your Bosch BCH6255NAU vacuum cleaner.
We recommend getting in contact with our Spare Parts team on 1300 369 744 to further discuss availability and prices.
If you have any further queries, please do not hesitate to contact our After Sales Support team on 1300 369 744 during business hours.
Regards, BoschHomeAu
JoJoasked
Hi Bosch, very happy with the stick vacuum. Just got it. However, some advice required re charging battery. When it is has been charging all night why is it flashing in the morning when it should be fully charged?? The instructions are not clear on whether this is correct. It seems to be charged but the sensor light flashing confuses us. Are we doing something wrong?
3 answers
The battery has 3 levels so when charging it the light lit up from level 1 to level 3 then to level 1.......... When fully charged my unit display solid blue light in for all 3 levels. It only take up to max 6 hours to fully charge. If it is still shows charging after keeping overnight then something must be wrong with the unit. if under warranty get support from the manufacturer for the battery is not user serviceable. do not take a chance with a bad battery for once the warranty run out you will have no help
Thank you for the advice. This is actually the second one we have had as we sent one back for the same reason & they replaced it There must have been something wrong but I have yet to hear what the problem was (waiting for a call). I find the instructions scant on info around the sensor light functionality & whether you should leave it on charge all the time. For example, I can go to bed with a solid blue light & wake up around 4am & it's flashing again.
Is this perhaps normal?
Do you keep yours charging all the time?
BoschHomeAUBosch Home Appliances
Hi JoJo,
Thanks for your question regarding your Bosch BCH6255NAU Vacuum cleaner.
The lights on your vacuum cleaner will flash whilst it is charging as well as when it needs charging.
If you experience any issues with charging your vacuum cleaner please do not hesitate to contact our After Sales Support team on 1300 369 744.
Regards, BoschHomeAu
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