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127 questions from our users
Megasked
Hi, my Athlet Cordless is less than 12 months old & will not charge.
Can you please provide me with a solution?
7 answers
I’m sorry Meg I have no idea. Did you mean for this question to go to the Bosch representative?
Yes
Sounds like the battery is at fault. I think it should still be under warranty, so check with the retailer.
Meegie_basked
Why cant I buy the accessories kit for this vacuum in Australia? Only on eBay from the UK :(
1 answer
Bosch H.Bosch Home Appliances
Hi Meegie,
Thanks for the question regarding your Bosch BCH6AT25AU.
Sorry to hear you're having issues finding the kit. If you're not able to find a BHZKIT1 via one of our retail partners you can always call us directly and purchase spare part 00577667.
Feel free to contact us on 1300 369 744, option 4 is for spare parts.
Regards,
Bosch Home Australia
Sharonasked
Hi There my Bosch Athlet is only a few months old and sensor light keeps coming on and dirt/dust isnt picking up properly and falling out of head
1 answer
Bosch H.Bosch Home Appliances
Hi Sharon,
Thanks for the question regarding your Bosch BCH6AT25AU Vacuum.
Please check all filters are not blocked. If filters are clean please contact us on 1300 369 744.
Regards, Bosch Home Australia
Risteasked
Where can I find the FD number on the athlet vacuum?
Thanks
1 answer
Bosch H.Bosch Home Appliances
Hi Riste,
Thanks for the question regarding your Bosch athlet vacuum.
You can locate the model information behind the dust container, just remove it and the sticker can be easily found.
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia
Margaret T.asked
Where do you buy filters for a Bosch zoo’o 25.2v ?
1 answer
Bosch H.Bosch Home Appliances
Hi Margaret T,
Thanks for the question regarding your Bosch vacuum
You can order them via our Bosch website https://www.bosch-home.com.au/shop-productlist/vacuum-cleaning
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia
Marilyn Millerasked
When fully charged the battery status lights sometimes start flashing on and off. Any ideas?
1 answer
Bosch H.Bosch Home Appliances
Hi Marilyn Miller,
Thanks for the question regarding your Bosch BCH6AT25AU vacuum cleaner.
The battery indicator flashes on an off when the battery requires charging. If unit is charged and the battery indicator is flashing please contact us on 1300 369 744.
Regards, Bosch Home Australia
BADHAIRasked
Bosch Athlet scratching my wooden floors - it seems the rubber in the had is tearing away from the metal ban holding it in place, thus leaving me with an exposed piece of metal which is scratching my wooden floors. I use the vacuum a lot on carpets which they say we can do, so assume the rubber just can't deal with this. Has anyone else had the same issue? Assume I am going to have to buy a new head at vast expense so really not very happy!
2 answers
Bosch H.Bosch Home Appliances
Hi Badhair,
Thanks for the question regarding your Bosch BCH6AT25AU vacuum cleaner.
Please contact us on 1300 369 744.
Regards, Bosch Home Australia
hello Badhair
I haven't had mine long enough to wear the rubber pad. They should be replaceable from Bosch. If they are, buy 2 or three. Good luck with your outcome.
Panosasked
The blue light sensor control whilst operating the vacuum cleaner turns to red. What does that mean? (25.2V)
4 answers
I believe it means the dust collector needs emptying. Mine does it even when it’s not full so I turn the vacuum off then on again and away I go till it does it again.
I think it is got something to do with the dust collector when it is full. If the bag is empty and it still does it means the sensor control is at fault, you will need to contact Bosch customer service for details.
I found out it just means that the air filter needs cleaning. It is a warning light for this reason only.
sunnyk40asked
Hi . I bought my unit nearly 4 years ago and had really looked after it. It had issues with buttons last year which was fixed by your rep. Now the battery just lasts 2-3 mins. I rang spare parts (1300#)and they told me to get new power unit for app. $60. No guarantee that it will fix the issue. She basically said to throw it out if that doesn't help. How is Bosch for life?? Please advise
2 answers
Bosch H.Bosch Home Appliances
Hi Sunnyk40,
Thanks for your question.
We'd like to help, if you contact us on 1300 369 744 we’ll investigate for you.
Regards, Bosch Home Australia.
Thanks for the reply. Sales representative from your company have replaced the unit and i am very happy with the outcome
Maryasked
the vacuum cleaner head flops when the appliance is lifted off the ground. Is this usual?
1 answer
Bosch H.Bosch Home Appliances
Hi Mary,
Thanks for the question regarding your Bosch BCH6AT25AU vacuum cleaner.
Please contact us on 1300 369 744.
Regards, Bosch Home Australia
Kim Vasked
Can anyone tell me where to purchase an attachment pack for this vac? that has short handle and strap and different heads
2 answers
Bosch H.Bosch Home Appliances
Hi Kim V,
Thanks for your question regarding the Bosch Athlet BCH6AT25AU. You can purchase spare parts and accessories through our online shop at : https://www.bosch-home.com.au. If you have any questions regarding the parts, you can also call our team on 1300 369 744.
Regards, Bosch Home Australia.
I purchased the attachment pack at a cost of $100.00 from Harvey Norman a week after buying the Athlet. I have found that to attach the hoses I have to detach the base, this is very difficult as it does not come off easily. If my husband is not around there is no way I am strong enough to pull the head off the base Si I do not use the hose that often.
SarMasked
Hi, I have recently bought a new Bosch Athlet and noticed that when fully charged the lights go off but my old one stayed lit (the three charging bars). Are the newer versions designed to switch off when charged or is this a problem with machine? If it is supposed to happen, what was the reason for this change?
Thanks
1 answer
Bosch H.Bosch Home Appliances
Hi SarM, Thanks for your question. Once the battery is fully charged, the charging indicator lights up in blue and should no longer flash. The indicator should be staying on to show you the charging status of the battery.We're sorry to hear that you're having issues with your vacuum and we'd like to help.If you contact us on 1300 369 744 we’ll investigate for you. Regards, Bosch Home Australia.
Paulasked
My Bosch Athlet does a good job of picking up crumbs and small stones from the floor but when I switch it off they fall out of the cleaning head and drop onto the floor. My "solution" is to put the Athlete onto the turbo setting whilst I move it into its charging spot and to do the same in reverse when getting ready to use it again. This doesn't seem to be how it should operate. Does anyone else have this problem?
Annasked
My Bosch cordless hover
I have had it on charge for over 12 hours and the blue light is still at the first blue light and it won’t hoover up
Does it need a new battery?
2 answers
Bosch H.Bosch Home Appliances
Hi Ann,
Thanks for your question. We'd like to help you investigate, so could you please contact us on 1300 369 744 to discuss further. Regards, Bosch Home Australia.
Hi did you get any reply on this as we are having a similar problem. When you turn it on the battery light is on 2 bars and the sensor light is blue but it wont do anything and when trying to charge nothing will happen. our model is BCH6PETGB/01
MRCasked
Hi,
Just wondering what the difference between the BCH6AT25AU and BCH6255NAU is?
Thanks
1 answer
Bosch H.Bosch Home Appliances
Hi MRC, thanks for your question. The main difference is that the '25AU has a run time of up to 50mins and the '5NAU has a run time of up to 60mins. If you have any further queries, please feel free to contact us on 1300 369 744 to discuss.
Regards, Bosch Home Australia.
BobRasked
Can I purchase the 'small' wheels inserted to the head of my Bosch Athlet BCH6AT25AU (White)
1 answer
Bosch H.Bosch Home Appliances
Hi BobR, thanks for your question. You'd have to purchase a whole replacement head, we don't just sell the wheels. Regards, Bosch Home Australia.
amandaasked
My Bosch athlet cordless vacuum is brilliant. But the head is making a rattling noise. I have taken the brush out and cleaned it and if I turn it on without the brush the small metal rod that the brush fits over is making the rattling sound. Very annoying noise when it is in use. Any idea why? Otherwise love the vacuum.
3 answers
The metal rod you mention is part of the drive mechanism for the brush and you should never use the vac without the brush in place. If you do, as soon as you go to mode 2 or 3, the drive will spin like crazy as there is no brush to operate and the rod will spin off center against the housing. That's the noise you are hearing. The white plastic spline at the left hand end of the head locks in with the brush which must always be in place.
Cool, that Makes sense. But the noise that it makes is the same noise, with the brush in place. Which is how I isolated that as the issue. The noise occurred prior to taking the brush off it and testing it. Any thoughts on how it can be fixed? The noise is very annoying. I looks at a few other comments and there seem to be other people with the same noise that my vacuum is experiencing. thanks.
The rod holds the comb in place. The white cog is the drive mechanism. Both have nothing to do with the rattlling.
Mine also rattled so I called Bosch after sales support and they sent a new head out no charge.
NBLasked
Bosch Athlet stick vacuum 2 months old, replacement (orange inside filter) has holes in it! As the replacements are @$30 shouldnt it last longer than 2 months?
1 answer
Bosch H.Bosch Home Appliances
Hi NBL,
Thanks for your question regarding your Bosch BCH6AT25AU vacuum.
We would like to help you investigate, can you please contact us on 1300 369 744 to discuss further.
Regards, Bosch Home Australia.
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