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Ivanmelbourne
Absoulute Rubbish!
Not worth the money and warranty offerd for the unit. Had problems with it since it was installed and has broken down regulary ever since to the point now that the unit shows no signs of life even when the hot water taps are turned on. Unit is not even 3 years old. Very expensive wall hanging ornament. I will not recommend buying a bosch hotwater unit. Quality of unit is bad and not worthy of the reputation of what I would have expected of bosch.
2 comments
Robert B.Bosch Hot Water & Heating
Hi Ivan,
We have been advised that our Bosch National Service Manager had recently made a site visit to inspect and resolve the issues you were encountering with your hot water unit.... Read more
In order to provide an accurate representation of the performance of the Ci10 unit on Product Review, we would like to kindly ask if you would amend your review accordingly. If so that would much appreciated by our Hot Water & Heating team. We hope you continue to enjoy many years of hot water! Kind Regards, The Bosch Hot Water & Heating TeamSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Kurt Taviousasked
Hey everyone, does anyone know what error code EA means?
1 answer
Sorry Kurt, I can't help you. You will have to contact Bosch under warranty and ask them. My experience was that these codes were vague and could mean a number of things, therefore requiring their agent to attend the unit on site. I have since replaced my system with a Rinnai which is very reliable. It saddens me that Bosch are still selling this unreliable product which causes grief to unsuspecting buyers. Good luck.
LEEasked
Ignition is not working no pilot flame the glass window from the glass window I can read - b0-can you help
2 answers
Hi Lee
This sounds similar to the problem we had. The "b0" you are reading in the glass window sounds like an error code? My unit did not come with a manual that interprets these codes so we had no choice but to ring Bosch and ask them what it means. Bosh told us that the error code was not specific and could indicate a number of problems, so they had to send out their service agent. As you can see from my review this became a painful experience for myself, my strata manager and my plumber over a long period of time. Good luck!!
Robert B.Bosch Hot Water & Heating
Hi Lee,
Many thanks for taking the time to submit your question.
The "B0" does in fact sound like an error code, however as per our installation manual the only codes we have which are relatively close to that error code description would be the "E0" or the "F0" which both refer to different issues with the unit.
In this circumstance as it would be difficult to provide you with a definite meaning of the error code on this forum, so we encourage you to contact our customer service centre on 1300 30 70 37 or alternatively via email [email protected].
Our team will be able to assist in resolving your query above.
Kind Regards,
The Bosch Hot Water & Heating Team
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Robert B.Bosch Hot Water & Heating
Hi Ivan,
Thank you for taking the time to submit your review.... Read more
Bosch prides itself on selling only high quality products and we are always disappointed when a customer is dissatisfied with a performance of one of our water heaters. The issues you have experienced need some clarification for us to resolve them, so we ask that you contact our Customer Contact Centre by phone on 1300 30 70 37 (Mon-Fri 8am-6pm (AEST)) or email us at [email protected] so that we can begin the process. Bosch HydroPower hot water units come with a 2 year warranty from the date of installation. Bosch also has a list of recommended service agents, that have been trained specifically is servicing Bosch Hot Water & Heating products. We look forward to speaking with you. Kind Regards, The Bosch Hot Water & Heating Team