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Bosch Electronic Highflow has been discontinued. See all Bosch Hot Water & Heating Gas Continuous Hot Water Systems.
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I purchased Bosch for its name for reliability and not by price and when I first installed this product it ran without any issues for about 14 months, then it would shut down and not supply water hot or cold. I found pressing the resett button inside it would function again for anywhere between 1 to 3 months. Then it started to fail on a more frequent basis untill finally it would not reset at all. With nothing to lose I disconnected it from the mains, unplugged all the connectors one by one and sprayed with contact cleaner (not normal CRC but...
Read more CRC Lectraclean 2018) and worked them in and out to clean them before plugging them back together. I reconnected the power pressed reset and the unit functioned again without fault for about 6 months, when it failed again, at this point I repeated the proceedure and we are at month 3 without a failure. The problem seems to be worse in the winter months so it looks like poor design in the plug and socket department. It is apparently designed to operate outside and my unit is in a protected corner of the house.Only moved into our house in March and we have had nothing but endless problems with hot water cutting in and out and also when swapping the gas bottles. Followed the manufacturers instructions by turning the water and gas off and on numerous times, with no luck. How Bosch ever got these products past quality control is beyond me! I'm off to purchase a Rinaii!
Bosch high flow 21e has cost me more money in repairs in the last ten years on parts and labour and now I find out it just cost me another $148 just to tell me I need a new one I know were I would like to stick bosch .
- 9 reviews
- 8 likes
The Bosch 26e replaced a faithful 20-year-old electric Vulcan freeloader. This hot water service gets very little use as it's basically used to run a shower once a day. The Bosch 26e has had the occasional hiccup from the word go. I was always able to reset it and get it going again. However this time the Bosch 26e continues to run hot and cold. It cuts in then cuts out. No matter how many times I reset it. Bosch also recommends that the unit get serviced at least every 2 years which adds to further expense (plumbers are very expensive). As thi...
Read mores unit is just over three years old and appears to be an ongoing fault not with just myself but other customers as well, Bosch should have recalled this product. Instead you are directed to call a plumber and pay the cost. Hot water services are something that should last at least 10 years not 3. In my opinion this product is not fit for the purpose it was designed for. As this is a rather expensive product to replace I'm really disappointed. I suggest buyer beware!!Find out how Bosch Electronic Highflow compares to other Gas Continuous Hot Water Systems
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Have had nothing but problems with this Bosch HWS 21e since it has been installed in the rental property. As the property is managed, the ongoing plumbing fees to "reset" the unit is begininng to hurt. the numerous tenants have all had issues with this Bosch 21e unit. The plumbers go to site - i believe to reset the unit. by reset i mean just turn the power off then on. A solenoid can be heard to be engaged, which i believe what it is....otherwise keep cyclying power till this "engagement" can be heard. (As i have experienced this problem...
Read more too while taking a shower,....no hot water in winter is rather disappointing) Today the property managers have engaged the plumbers to visit and fix the hot water problem as raised by the tennants again. Bill is nearly $200. Recomendation by plumbers is to replace the unit. It is only new as it was installed in 2013 by a major Gas supplier.... Rather disappointing product in this day and age.Hi Greg,
Thanks for your review, we appreciate your feedback. We're sorry to hear that you have had a poor experience with our Bosch Highflow 21e. ...
Read more Our team at Bosch pride ourselves on the products we manufacture, so we are disappointed to hear when one of our units is not performing to a satisfactory standard. If we can be of any assistance to you, please do not hesitate to contact our Customer Support team on 1300 30 70 37 during business hours. Regards, Bosch Hot Water & Heating Team- 16 reviews
- 10 likes
New house with small cylinder cupboard and insufficient roof space so we opted for gas. Whole installation cost about 20 percent more than a 180l cylinder. Hooked up to mains pressure which ours is particularly high pressure for some reason. So far so good I don't have any electronic temperature control units and I get consistent hot water without fluctuations even when water is used at another source. Still have to figure out running costs and I have a suspicion it will be slightly higher than electric but I will update later. Did I mention it...
Read more is quiet as a mouse with my neighbor with a bedroom right beside it saying he's unable to hear it. Also I lived in a hostel with the same units that were 8 years old and there was never an issue with them in the 4 years I was there snow and all. (I'm in New Zealand).Hi Kdawggy,
Our team appreciate the time you have taken to submit your review and are please to hear you are satisfied with your Bosch Hot Water unit so far....
Read more We hope you continue to enjoy many years of hot water! Kind Regards, The Bosch Hot Water & Heating Team- 9 reviews
- 8 likes
21e installed at the insistence of AGL in 2013 (we wanted a gas storage unit). Have never really liked it. Especially don't like it since it fails on a regular basis since December. Today alone it has failed 3 times. Reset and it goes ok for a while before the same problem happens again. Waste of money, pile of junk. Would never buy Bosch again.
Hi Brookie,
Thanks for your review, we appreciate your feedback. We're disappointed to hear that your Bosch 21e has experienced performance issues for the past few years....
Read more We'd like to help you investigate, so could you please send us an email at [email protected], listing the problems you are having and quoting the product & it's reference to your product review in the subject line, or call our Customer Support team on 1300 30 70 37 during business hours. Please include the model number and serial number in your email, any supporting photos, your contact details so we can investigate further. We look forward to assisting you with the issues you are currently experiencing. Kind Regards, The Bosch Hot Water & Heating TeamRelated Articles
- 13 reviews
- 6 likes
Unreliable: temperature of water - stick to a storage system if you can!
Was persuaded by Gas Works to update our old storage water service after it began leaking (over 10 years old) to this Bosch continuous flow hot water service. Gas Works were very efficient in arranging a new installation, which meant we were only without hot water for one day. However, it soon became apparent that the system only kicked in when you had the tap flat out. There appears to be no way to have a gentle flow of hot water. Having a shower became interesting when it completely cut out in the middle of the shower. Gas Works suggeste...
Read mored changing the shower head, which we did, and that particular problem seemed to be rectified - but now the temperature of the water is not constant no matter which tap is turned on. Having the temperature limited to 55C is frustrating as well :( I wish I had read some of these reviews before changing our hot water service, I would have stuck with the storage system.Hi Crafteecc,
We appreciate the time you have taken to submit your feedback. We're disappointed to hear that you have been experiencing problems with your Bosch Highflow....
Read more We'd like to assist in ensuring we can improve the performance of your hot water unit, so could you please send us an email at [email protected], listing the problems you are having and quoting the product & it's reference to your product review in the subject line, or call our Customer Support team on 1300 30 70 37 during business hours. Please include the model number and serial number in your email, any supporting photos, date of installation and your contact details so we can investigate further. We look forward to assisting you with the issues you are currently experiencing. Kind Regards, The Bosch Hot Water & Heating Team- 2 reviews
- 1 like
The water Takes a long time to get hot, we have to turn the tap on and off several times before we get hot water, when we run at low flows it goes cold, very expensive to repair( the plumber showed me what the spare part cost him, $369 )...I would never recommend a Bosch to anyone,
Find out how Bosch Electronic Highflow compares to other Gas Continuous Hot Water Systems
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- 7 reviews
- 6 likes
Same issue as most here. Having to replace the board after only 5 years!!!!!
Costing me $264 for a plumber to look at it and couldn't see a problem (of course he switched it off to look at it, causing it to reset and work fine when he turned it on again), and then $620 incl labour to replace the board. $884!!!!
A brand new Rinnai 18 installed would be $1199.
DO NOT BUY A BOSCH!
Worked well for a bit over 2 years. Then for no apparent reason it wouldn't produce hot water when it was windy or raining or a combination of both. Bosch approved technician came and had a look and said moisture had entered the unit and not much could be done. (Paid him cash and no receipt). So I started closing air holes off - this seemed to fix the problem for about 6 months until this last lot of inclement weather in Sydney. The holes I closed off are still closed and when I listen to the unit the fan starts up when the water is switched on...
Read more and it the unit tries to fire (I can hear repeated click sound - maybe a dozen - as if the unit was trying to ignite) and the fan noise can be heard for about a minute before it switches off. The fan speed is not constant, sometimes louder then softer then louder. Gas meter indicates that gas did flow into the unit during this time. Anyone have a solution? Yes replace it. The unit is position along a wall in the weather.I'm not sure what the issue is but it takes 30 plus seconds from when the tap is turned on for the water to become hot. is there something simple that can be tried to rectify this? Could this have something to do with installation? This is a new built extension for Kitchen and bathrooms.
Find out how Bosch Electronic Highflow compares to other Gas Continuous Hot Water Systems
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Our unit is now 9 years old and for quite some time it turns off and on during showering particularly when the cold tap is adjusted.
A repairer told me over the phone that we should install a new unit for approx $1400.00.
No other taps had this problem such as kitchen, bath, vanity or laundry.
I have removed the water saver device from the shower head and have had perfect showers ever since.
Water flow can now be adjusted to perfection.
Hi Paddy,
Our team at Bosch are happy to have managed to resolve the problems you were encountering with your Bosch Highflow....
Read more We hope you continue to enjoy many years of hot water! Kind Regards, The Bosch Hot Water & Heating TeamThe problem was not solved by your team but by an earlier review.
I have purchased a 9lpm shower head and all is working very well.
- 3 reviews
Worked fine, installer forgot controller, came back to put controller on, now not hot enough to wash dishes, my shower isnt hot enough, suddenly it is a piece of crap. What a joke, why they dont warn you that if you pay extra for a controller you wont have hot water I dont understand
Hi Drew Blood,
Our team at Bosch appreciate you taking the time to submit your review for your 26e Highflow....
Read more We are disappointed to hear upon installation of your controller that you are experiencing issues in maintaining a satisfactory temperature within your home. The problems you are encountering could be due to a number of causes i.e. faulty installation In order to work together with you to have your 26e performing back to a satisfactory standard, we strongly advise your contact our customer service team on 1300 30 70 37 or alternatively via email at [email protected] We look forward to hearing from you. Kind Regards, The Bosch Hot Water & Heating TeamI have already contacted your cust svs team who claim this happens when only one controller is installed & that I meed to pay for 2nd controller also they say it doesnt work with water saver shower he...
Read moreads, yet no-one is allowed to sell non water saving ones.Was good until changing gas bottles wont reset,no hot water for two days tried power on off.tried turning water off &gas then back on as advised by Bosch to no avail.Bosch why is this so hard.?next step a plumber-will cost money-for something that should be easy to rectify.looking at emails this is a recurring problem.
Follow these steps turn power off turn gas off turn all hot water taps on
Power on gas on should re start your water heater.turntaps off.
Hi Ossie,
Our team are disappointed to hear that you have been experienced difficulties with your Highflow after changing over your gas bottle. ...
Read more However, we are pleased to see that you have since then resolved the issue, so we hope you continue to enjoy many years of hot water! If you have any further questions for our team at Bosch, please do not hesitate to contact our customer service centre on 1300 30 70 37. Kind Regards, The Bosch Hot Water & Heating TeamJust wondering if anyone can tell me how to reset the water heater? On my bosch21e system. We have only been in our house for 4 months and ran out of gas. I have a full gas bottle attached so switched system over and opened gas however still no hot water. I read the bosch 21e manual online and it says that the water heater will need to be reset. But didn't tell me how to reset it. So I turnt off the main power and switched on again. That seemed to do the trick and we now have hot water. But I'm wondering if there a reset switch on this system somewhere? As I don't want to have to switch off the main every time we run out of gas. Thank you in advance :)
Hi Rachel,
Many thanks for taking the time to submit your review for your Bosch Highflow 21e....
Read more As outlined in the manual, the unit will have to be reset upon switching the gas supply. In order to do so, you must switch off both the gas & water supply to the unit whilst having your tap inside running then switch both the power and water supply back on. However, you may have to do this more than once in some circumstances. The only other alternative we recommend in order to avoid doing this every time you run out of gas is to look into the options of installing Bosch Temperature controllers. This will allow you to reset the unit directly from the controller, additionally our controllers also display error codes to assist with diagnostics when experiencing difficulties with the hot water unit. If you have any additional questions regarding our Hot Water Units or Controllers we encourage you to contact our Customer Service Centre on 1300 30 70 73 or alternative via email at [email protected]. Kind Regards, The Bosch Hot Water & Heating TeamWe installed a bosch 21 e 10 ish years ago.
After a few years on very cold mornings it would turn it self off with in 1 minute of starting,so you would have to reset it by turning it off and on at the power point. The water would also not stay consistent, you would have to be adjusting continuously. To solve these problems I fitted a bathroom controller and it seemed to fix both problems! Now we only need to turn the hot water tap on.
Hi Phil,
Many thanks for taking the time to submit your review of the Bosch Highflow 21e....
Read more We are pleased to hear that the bathroom controllers managed to rectify the issues you were encountering with your hot water unit. We hope you continue to enjoy many years of hot water! Kind Regards, The Bosch Hot Water and Heating TeamWell
The system didnt last 11 years.
The part that had the 10 year warranty failed just under 11 years. We replaced it with the same unit because of the controller and the pipes where already plumbed in the correct spot.
I have a 2 yr old Bosch 21E hot water unit which has recently developed a fault. It intermittently fails to produce hot water usually at night. I was charged $126 for a service technician to reset it after which it worked for 1 day then failed again. I have now reset the unit myself several times after which hot water is produced for a short (1/2 to 1 day) time. The unit occasionally restores itself but never for very long. This problem is occurring with increased in frequency. Very disappointing.
Same problem as most people here; Unit gets around 6-7 years old and starts cutting out intermittently and controller is flashing.
Bosch's authorised service agent WHO CHARGES LIKE A WOUNDED BULL come out and basically tell me it's the board and a new one is worth half the price of a new unit (way to go), then charges me $250 for the privilege.
Now I get to buy a whole new unit <6.5 years after brand new install as well as pay the service agent who achieved nothing.
I won't be buying again.
2 Seperate 21e's in 2 townhouses have both BLOWN theBOARD after only 7 years
I am a builder and fitted 21e units to 2 townhouses on the same block 7 years ago and both let NO WATER out of the HOT WATER taps. Turn off and on at power fixed them for a short time, but now doing it nearly all the time.
Had service tech look at them and told need new BOARDS at $500 EACH
SHOULD LAST LONGER THAN 7 YEARS!!!!
JUNK
Hi G M Whitty,
We appreciate the time you have taken to submit your review....
Read more Our team are disappointed to hear about your negative experience with our 21e Highflow hot water units. We would like to work with you to resolve the issues mentioned above so we strongly urge you to contact our Customer Service Team on 1300 30 70 37 or alternatively via email at [email protected] and refer to this review upon inquiring. Our team look forward to hearing from you. Kind Regards, The Bosch Hot Water & Heating Team Customer Contact Centre – Operating Hours Monday to Friday, 8am to 6pm (AEST)- 6 reviews
- 5 likes
We purchased the Bosch 26e 50 degrees model when Bosch offered the cash back deal, we decided on the 50 degree model as we have a young child and were concerned about scalding when the little tiger plays with the taps. We also have Bosch water heating in our property in the UK and their reliability is second to none so had no hesitation in purchasing it. I am really not sure why it has such negative reviews, we have had absolutely no issues with it. Ours was fitted very close to the bathroom so we get decent and constant hot water within second...
Read mores. It's a little slow to get to the kitchen but the plumber set this expectation before installation so no complaints there. We still get great hot water in the shower even when the wife is doing the washing up. The only real regret I have is not purchasing the 60 degree Celsius model with the bathroom controller. Whilst 50 degrees is great for the bathroom, it is not really hot enough to remove stubborn grease from pots and pans. Still, we are very happy with our purchase and would not hesitate to recommend it. Just ensure you get a decent, honest plumber to fit it as the tap water flow rate plays a massive part in ensuring constant hot water.Hi HouseHusband,
We appreciate you taking the time to share your positive experience with your Bosch Highflow 26e....
Read more Our team at Bosch hope you & your family continue to enjoy many years of hot water! Kind Regards, The Bosch Hot Water & Heating Teamwhenever we have a shower its really hard to get temp to stay on corrct setting almost like it blows out then re starts I just don't know, very frustrating.
- 2 reviews
- 4 likes
Got a 26e in a 2 yr old house. When trying to get some warm water, you will need to turn the tap of the sink or shower to fully hot then slowly work your way towards warm. Once at warm, it will stay for a few seconds then disappear. The last own did not rectify this issue and thus it is out of warranty. Got a plumber to have a look. He says the shower flow rate triggers the hot water. He removed the flow resisting mechanism in the shower head. The water came out faster and we were able to get warm water on warm setting for a day, then the old p...
Read moreroblem came back. This is the first time we've used a gas system so we thought maybe this is just the way it is. Didn't make sense to use how we can get hot water and not warm and figured it has nothing to do with the flow rate. Maybe its just the way the gas systems are. A few years later, we have a baby. This issue wasn't too bad in the beginning as we just bathed her in a tub so it was not too hard to mix hot and cold to get that perfect temp. The issue is now that shes older and able to stand and be showered, the water temp is too hot or too cold. A friend of mine had the same system and had the same issues. He told me he contacted Bosch who gave him instructions to rectify this issue. I tried to call Bosch myself explaining my situation. Got a rude customer service lady from the Philippines and basically said sorry out of warranty, nothing she can do about it. Need to get a Bosch technician to service the system. The technicians costs $125 for the first 15 mins! $25 thereafter. It does include labour and parts but it does not guarantee it will be fixed. They won't even come to check if it can be fixed first! Pretty frustrated and annoyed with this unit. Definitely won't be recommending Bosch to anyone.i have a bosch 26 which performs extremely well, I suggest you remove your water savers that located in your shower heads, they can be removed with a small flat blade screw driver. This is a common problem with all instantaneous hot water heaters as they are all designed to work at certain flow rates
Hi Active,
Our team would like to thank you for taking the time to submit your positive review....
Read more Bosch is pleased to hear that your 26e Highflow unit is running correctly. We hope you enjoy many years of hot water! Kind Regards, Bosch Hot Water & Heating Team Customer Contact Centre – Operating Hours Monday to Friday, 8am to 6pm (AEST) Customer Contact Center: 1300 30 70 37- 7 reviews
- 5 likes
Very impressed with the size and performance of my new 26e Highflow, my old Bosch Water Wizard 780 performing for 20 years plus with one part replace. It finally ended dramatically with high pressure leak and hissing, a 3 inch split where the pipe is attached to the heat exchanger. Hence my allegiance to Bosch replacing it the 26e. From 17 to 26 litres is like upgrading your 4 cylinder car to a V6. My next step is to install temperature controllers.
Now on the cold side of the experience. After investigating the web on what units were availa...
Read moreble, I contacted a major Energy provider for a replacement. It was a Saturday so any installation would be on the Monday. After settling on the 26e, I was told a site inspection would need to be done and it could cost up to $2000. I answered questions regarding distance from meter (3M tick), gas pipe diameter (25mm tick), outdoor power point (tick). I turned of gas and water at the unit and Meters. Removed the old heater, painted the wall, so all was ready for the "installer". He turned up proceeded to install the new unit, I gave him a new ball cock (had one) for the water as the old one was not shutting off completely, I did this only after he said it would $60 extra. Straight forward install, gas line first (straight line), water line required 2 elbows soldered and hot out pipe bent up to outlet. Power, just plugged it in. Very neat job, he was reluctant to talk during the hour on the job, understandable. The invoice was produced with just a final total of $1940 after my $60 discount voucher. Now I was happy to be able have a hot shower after 2 days. As I put my trust in this Major company that I have used for over 40 years for Gas and Electricity that they would be fair in their pricing. But I started to wonder how much the hot water unit actually cost. Check the web it is around $900, so $1100 for one hour of work, with $60 off. Not happy I rang the provider, explained the above, they advised the minimum charge is $1400 and would investigate. They rang back and advise the installer reduced my master card charge down to $1650, still over the top. That is still $650 for an hour of effort and I had uninstalled the old unit. I asked what the installer explanation was, but was fobbed off with "hand free call, noisy, in a hurry". I resigned myself to the fact I should have demanded the installer give me a quote like he was suppose to do. So happy with the product and wrote this for you in the process of buying to be diligent.Hi Not Happy,
We're glad that on the contrary to your username that you are in fact quite happy with your Bosch 26e Highflow!...
Read more Our team are also pleased to hear your installation issues have been resolved as well. We hope to keep you as a loyal Bosch customer and continue to enjoy many years of hot water from your 26e Highflow! Kind Regards, The Bosch Hot Water & Heating Team Customer Contact Centre – Operating Hours Monday to Friday, 8am to 6pm (AEST)Thanks, yes my Username is misleading. Was created when I was angry at a cowboy plumbling company. Can not find where i can change it.
Ah on a desktop, have change my Username
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Update
Bosch water died again today so it made it 3 1/2 months worked after reset. but it's a drag, hey Bosch how about a service bulletin or a schematic then I could fix it properly
Graham