Bek B.Launceston, TAS
- 2 reviews
Rubbish, broke after 12 months
Unit conked out after 2 mths use, I was told by the company who installed it that they've had constant issues with this and won't install them anymore because they're rubbish and have constant problems.
Purchased in June 2021 for $730.00.
1 comment
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shazcam
- 17 reviews
One year of tepid water
No high demand in house, 2 people. Can not obtain hot water for 12 months. Water is always tepid, taps and showers run for mins in order to get warm water. First time that I have filled the bath today, nearly full, cold and system is on wall of bathroom. Have had Plumber out months ago to tell me that it is set at regulation temperature and have had a meter upgrade also..Water bills have been MASSIVE as waste water trying to obtain more than warm water in shower and sinks..Worst purchase ever made!
Purchased in July 2021 for $1,500.00.
1 comment
Robert B.Bosch Hot Water & Heating
Hi there, we are really sorry to hear about the experience you've had with this unit. This is quite unusual and we'd like to get in touch with you but we don't have access to your contact details thro... Read more
ugh this forum. Your unit is still within warranty so we'd recommend ringing us at 1300 30 70 37 (toll-free) so we can organise a warranty call out for you. Our team is available from 7:30am to 6:00pm (AEST) Monday to Friday to assist you.Similar opinion? Write a review on ieatwords.com.au!
BrentSouth East Queensland, QLD
Needs restarting to make hot water
We brought this product after much research and after talking to the Bosch technical staff for our campground. Had it in for several months and it just starts randomly stopping. No Hot water. All it needs is a restart to make it go again. This has caused extremely bad damage to our Brand name as we advertise having unlimited hot water for the showers. Exactly why we chose this model. Campers contacting me at 11pm to tell they want hot water!!!
Now I find it is a known problem? Whats going on Bosch?
Purchased in June 2021.
1 comment
Robert B.Bosch Hot Water & Heating
Hi Brent, thanks for getting in touch with us regarding your issue and we sincerely apologise for the inconvenience caused by this. As we cannot access your contact details on this platform, please ca... Read more
ll us on 1300 30 70 37 (toll-free) any time from 7:30am to 6:00pm (AEST) and we will assist in resolving your problem.Similar opinion? Write a review on ieatwords.com.au!
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Hopeless heating times
Like other reviewers, we have found the time to heat impossible. Our bathroom tap is right next to the heater - maybe 2-3m of pipe, but it takes 30 seconds to get hot water. Same problem with going cold and reheating if you turn the tap off even for seconds. The local supplier did get a serviceman out in a couple of days - they replaced the PCB but it has made no difference. I suspect it's the "efficiency" - will be pushing my builder for a different unit to replace it.
Purchased in November 2021.
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Dude71Adelaide
Works but noisy when not in use
Ok does it provide hot water yes. Although it will sometimes go cold at random times. The most annoying thing is the noise it makes. Every few minutes it makes a whirring grinding sound. I had the installer come out and take a look, he said it's the water pressure servo, and it's normal. Ok not happy with that answer, I called Bosch warranty line, they also told me its normal.
So really, its normal for the Optiflow to activate the water pressure servo every few minutes for the life of the machine. Even when the machine isn't in use, and hasn...Read more
't been used for hours. It just keeps activating it. Don't install it near a bed room, or all you hear all night is this servo going off every few minutes. Video of the sound here. https://www.youtube.com/watch?v=kxM039d-T1E10 comments
Robert B.Bosch Hot Water & Heating
Thank you for taking the time to leave a review with a link to your video. We have confirmed with the installer that the unit was inspected and found to have been working correctly. However due to you... Read more
r concerns, we would recommend contacting our team again at 1300 30 70 37 from 8am to 6pm (AEDT) during the weekday and we will arrange a follow up service call for you. Please reference ISSI5231.I fully accept that the unit is operating normally. And that the water servo valve is meant to kick in every few minutes for the life of the machine. I'm just warning other people about the noise it m... Read more
akes. And I can't imagine it would actually be good for the servo valve to operate every few minutes. I just know my next water heater won't be a Bosch.Robert B.Bosch Hot Water & Heating
We truly value your feedback and we'd like to make sure we've done everything possible to ensure there is no issue with your unit. Unfortunately, we can't access your contact details through ProductRe... Read more
view, so please get in touch with our team at 1300 30 70 37 from 8am to 6pm (AEDT) during the weekday and we will arrange a follow up service call for you. As mentioned earlier, please reference ISSI5231.Similar opinion? Write a review on ieatwords.com.au!
MickCanberra 2600, ACT
OptiFlow 26 does not work. Bad Product and Bad Customer Service !
Purchased Bosch OptiFlow 26 hotwater systems last year for my new home. The very first day it was installed by my licensed plumber it did not turn ON and started leaking. The plumber suggested a replacement. I have sent many emails, phone calls to Bosch warranty but no response. Despite the unit in warranty there is no replacement and there is no response from Bosch. Unbelievable !!!
As per the supplier the unit has problems and a recall was initiated for this product. The supplier cannot offer a replacement as it was a Bosch quality issue ...Read more
and they do not have any units in stock. Bosch is not very open about this problem and are not at all helpful. I have seen many bad reviews about this product but the worst experience is their customer service. Will be writing to Department of Fair Trading and ACCC to complain about Bosch.1 comment
Robert B.Bosch Hot Water & Heating
Hi Mick, we are disappointed to hear about your poor experience. Please be advised that we have tried to look into your issue but were unable to find your case based on the details you've provided.
U... Read more
nfortunately, we are unable to access any of your contact details through ieatwords. We'd like to follow up on your issue so if you could email us your full name, address, contact details, and the link to this review to [email protected], we will endeavour to respond to you within one business day.Similar opinion? Write a review on ieatwords.com.au!
AndreMontville Qld 4560
My faith in Bosch brand seriously dented
My wife and I bought a house in Montville 4 moths ago with 2 guest cottages attached each supplied by a Bosch Optiflow (2X16 and 1x 26) system. Yesterday we discovered that the one was not working. I phoned Bosch service centre number 1300307037 and gave them the serial number of the unit while stressing the fact that guests would be arriving the night thereafter and that it was essential that the unit be fixed. I was assured that someone would be sent. I am still waiting.
Out of despair I contacted the local gas fitter who tried rebooting th...Read more
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Avoid - bad product, terrible customer service
Ordered a brand new unit, it was faulty. Bosch said they would replace it immediately. A week later and it still hasn't been replaced. I've had no water for a whole week. I've call Bosch and their service center multiple times. Despite guaranteeing it would be here within 3 days, I am still waiting.
1 comment
Robert B.Bosch Hot Water & Heating
Hi Emily, we are so sorry to hear about your experience with this unit. Unfortunately we are unable to access your contact details through this forum. Please email us at [email protected] wi... Read more
th your full name, contact details, and postcode. Please make sure to leave a link to this review and we will be in touch within a business day.Similar opinion? Write a review on ieatwords.com.au!
I built few Units and have 3 Bosch professional hot water 26L and it has nothing but problems.
Rubbish unit and stops hot water all of a sudden. No warnings and had to rest the power and then cal several plumber. Seriously this reviews above shows that this unit had to be recalled and it should be illegal to sell such units. I hope Bosch can respond quickly as I have completed their online complain form.
1 comment
Robert B.Bosch Hot Water & Heating
Hi Reggy, we would recommend that you call us directly at 1300 30 70 37 as we currently have no complaints logged in our system. Your units should still be within warranty if you purchased them last y... Read more
ear and we will be able to organise a warranty service call for you. Please be advised that our team is available from 8am to 6pm (AEDT) during the weekday.Similar opinion? Write a review on ieatwords.com.au!
Find out how Bosch Optiflow Professional compares to other Gas Continuous Hot Water Systems
Know better, choose better.
Victor LimBrisbane
This product is causing lots of grief especially for family with young kids.
Imaging having to to reboot (wait for 10 sec on and off) the system at least once a day. Worst when my young kids are showing during winter and the hot water fails. Even worst - having to go outside the house and reboot the system during heavy rain. I am utterly disappointed with this product despite Bosch being a reputable brand. Please do something Bosch come on. Looking at the all the reviews here, seems like the issues are pretty consistent. I live in Brisbane and Bosch direct contractor is Gasworks. Gasworks is the company that does all m...Read more
y repairs and replacement. Here's the timeline of just how many repairs and replacement made within a year. Note that I moved in to my new house in July 2016 and all appliances are brand new: Oct 16 2017 - Unit Replacement Nov 13 2017 - Unit Repair Nov 29 2017 - Unit Repair Dec 4 2017 - Unit replacement Today Nov 30 2018 - Unit starts to show signs of trouble 3 days ago having the need to reboot the unit at least once a day.Similar opinion? Write a review on ieatwords.com.au!
MichaelWestern District, VIC
- 2 reviews
Unit fails to delivery hot water with out powering on and off.
Just moved into new house and this unit plays up every day, randomly, we have to turn it on and off to get hot water. Made a call over 7 days ago and no one has been yet. I have 2 kids and a pregnant wife at 36 weeks. Paid the extra for Bosch and am very disappointed.
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Rubbish.
I moved into my home in April 2018. there was a new Bosch infinity heater on the house. this began playing up almost immediately and had to be powered off at wall then switched on for water. this was occurring every two weeks. then this would not work. So contacted the supplier, 1x week later the repairer came out and reset to factory. This worked for a matter of 1x month then stopped heating at all. meantime the water flow was like an old man with an enlarged prostrate. very poor flow. Then the unit packed up altogether. I was withou...Read more
t hot water for 2x weeks while waiting for Australia to make a decision. A new unit was eventually installed and within a week the water went tepid. I notified the contact people at Bosch and was told that the technician would be there that day. No show. Fortunately water heated again, but flow still poor. Then on 26 August the unit packed up again. I am now still waiting for this to be resolved once and for all. Bosch are no help and are now blaming my gas bottles. My son who is on the same property has the same bottles as I do which is 18kg. different unit, never had a problem. This is a dog, does not even rate it a star. the Service is also a dog. I would not own one given a choice. meantime I have to travel around Auckland for showers. Bosch does not care that this is happening.1 comment
Robert B.Bosch Hot Water & Heating
Hi Dayle,
Thanks for taking the time to let us know about your issue. We are extremely sorry to hear about the issues you are having with your unit and how inconvenient it has been for you. We woul... Read more
d like to assist you further but we do require more information. Please fill out our Contact Form located on: https://www.bosch-climate.com.au/about-bosch/contact-us/, referring to your issue by copying in the link to your review. Once we receive this information, we’ll get in touch with you within a business day. Otherwise, feel free to ring us at 0800 54 33 52 any time between 8am to 6pm (AEST) during the weekday.Similar opinion? Write a review on ieatwords.com.au!
- Optiflow Professional 26L
- Verified purchase
Avoid at all costs.
We had the 25E model that ran perfectly for 10 years, until our neighbour complained about the 'gas smell'. The Bosch designated plumber arrived and after testing the unit found the PCB board had failed and it would be cheaper to replace it with a new unit rather than repair the old. The new and improved unit was all over the place with its heating, going from scalding to cold when ever you tried to adjust it. The worst situation is in the shower as you have to jump in and out to stop getting burnt or frozen. We persevered through about six mon...Read more
ths and could not cope anymore. We were using twice as much gas and water as before because we spent more time out of the shower than in it! So the plumber came back and ran all the tests that Bosch was telling him to do, Verdict, nothing wrong but they will send a replacement unit. Great we thought, but NO exactly the same faults. Bosch told the plumber that something must be wrong with the gas supply, the water supply and too install a new gas line. So now we wait for the plumber to return and fit a new gas line and if that doesn't solve the problem then Bosch will take the unit back and refund our money. Funny that the old unit ran for years on the gas supply. The plumber said that too achieve the efficiency rating the water is just trickling through the heater to start with and that may be one of the problems. As we have seen with some German companies lately, they haven't been quite truthful about their products performances ( Mercedes, Volkswagen Audi etc.)1 comment
Robert B.Bosch Hot Water & Heating
Thank you for taking the time to write your review. We truly appreciate your feedback and we are so sorry to hear about your experience. Unfortunately, we do require further information to assist you.... Read more
Please fill out our Contact Form found on: https://www.bosch-climate.com.au/about-bosch/contact-us/. Under ‘Comment’, please copy in a link to your review. Once we receive your information, we’ll be able to get in contact with you within a business day. Alternatively, you can contact us at our toll-free number 1300 30 70 38 any time between 8am to 6pm (AEST) during the weekday.Similar opinion? Write a review on ieatwords.com.au!
This product is a waste of time money and water
Brand new unit in brand new home and initially sporadic unreliable hot water until today - no hot water at all. Bosch contacted local service company who did respond. Friday afternoon facing the prospect of no hot water at all for the weekend. More than happy to have it replaced with a reliable non Bluetooth enabled system
1 comment
Robert B.Bosch Hot Water & Heating
Hi Chris,
Thanks for taking the time to write your review. Please be advised that a Bosch service agent will get in touch with you regarding your issue. For any further issues, please don’t hesitate ... Read more
to get in touch with us at our toll-free line 1300 30 70 37 any time from 8am to 6pm during the weekday.Similar opinion? Write a review on ieatwords.com.au!
Don’t buy this unit. Try Rinnai instead
We bought this unit early 2018, plumber has been called twice the last 3 months, unit will not heat the water. Bought Bosch as it is a well known brand but in hindsight should of bought a Rinnai as our plumber has said that he has never encountered a problem with that brand
1 comment
Robert B.Bosch Hot Water & Heating
Hi Geoff,
Thank you for taking the time to leave your review. We would recommend you get in contact with our helpful team at 1300 30 70 37 any time during the week from 8am to 6pm (AEST) for further assistance.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Bosch Optiflow Professional compares to other Gas Continuous Hot Water Systems
Know better, choose better.
Something wrong with the temperature. Either too hot or too cold
Something wrong with the temperature. The company gave me a replacement and the problem still there.! The Bluetooth app sounds fancy but it is not working properly most of the time. I wouldn't recommend it as it is not reliable enough and didn't meet my requirements for the ststem. Thank you.
1 comment
Robert B.Bosch Hot Water & Heating
Hi John, thank you for taking the time to write your review and letting us know about the issues with your unit. As your unit is still under warranty, we would be able to book a service call for you. ... Read more
We’d also like to speak with you further regarding your Bluetooth issue and would appreciate it if you could contact us on 1300 30 70 37 any time from 8am to 6pm (AEST) during the week day. Please make sure to reference your issue with PRO16JOHN.Similar opinion? Write a review on ieatwords.com.au!
Failed 4 times replaced with brand new units 4 times within 6 months
Useless product, the unit has failed 4 times, all brand new unboxed units supplied and installed by Bosch Australia (ACT). After sales care is non existent, multiple calls to get a technician out. Replaced 4 times by so called experts and unit still failing. Buyer beware stay away from Bosch & Bosch retailers in the ACT region
3 comments
Robert B.Bosch Hot Water & Heating
Hi Keso,
Thank you for taking the time to leave your review – we appreciate your feedback and we are so sorry to hear about the issues you have been experiencing. ... Read more
We have looked into your specific experience in detail, and based on our understanding of the situation, a second new unit was installed yesterday which we trust will provide the fix. If however you have any further issues regarding this unit, please don’t hesitate to contact our team at 1300 30 70 37 Monday to Friday from 8am to 6pm (AEST). You can also always get in touch with us at [email protected].Product has failed again this morning 17th November 2018.
Past history. ... Read more
Product was installed on the 25th of August 2017 Replaced by Bosch on 18th June 2018 Replaced by Bosch again on 27th July 2018 Replaced by Bosch again on 5th of August 2018 Keeps getting replaced by the same crap product which keeps on failing. Unreachable customer support over the weekends, out of pocket expenses running into the thousands. Ridiculous product. Ridiculous after sales support. No compensation. Absolute headache to deal with.5 Days and counting, still no repairers, no alternatives from bosch, no way forward, no hot water.
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AdamAdelaide
Biggest piece of trash I’ve ever bought
Replaced my old unit with an optiflow 20 professional and it packed up within months the tech guy has been and repaired it 3 times. The next time called out they replaced the unit. Not even a week later the new one has started playing up. I wish I could get my
Money back and buy a different brand. Not at all happy
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JessVMelbourne
- 57 reviews
Don't waste your money.
Nothing but dramas with this unit! We had the first one replaced within 6 months even though we had drama with it from day one but plumber wanted nothing to do with it. Replaced all piping and regulator trying to fix it but found out there was a whole batch that were faulty and we had one of them! Bosch knew the whole time that we had a faulty one (they had the faulty batch serial number) and they never let us know. After calling the plumber and Bosch repeatedly we finally had it replaced. But still don't recommend even with the new unit. So m...Read more
uch water gets wasted before it heats up. You can fill the kitchen sink to full before the water starts heating and you stand in a cold shower for a minute before it starts running warm which is great for the kids in winter! Also, ours is run off bottled gas and we have had some major issues when one bottle runs out and we need to switch to a new one. Have had air locks in the pipes that are a nightmare to get out. We purchased the extra temperature unit which you fit inside the house and it allows you to adjust the temperature, turn unit off and on and see any fault codes. In my opinion this should come with the unit considering how much it costs and shouldn't be an extra we have to pay for. Without it we wouldn't have been able to fix half the stuff ups this unit has had. Atleast we've had fault codes to refer to. All in all: don't waste your money. Nothing but a headache!Similar opinion? Write a review on ieatwords.com.au!
Nothing but trouble
I am so glad I rent, If I had had paid money for this unit I'd be irate. Nothing but issues, we are on the second unit, piping upgrade and the whole box and dice. Plumber reckons it is recording an over-temp fault in a constant loop. How could it overheat if the igniter isn't even activating. Absolute piece of rubbish. I do not recommend this product to my worst enemy.
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Questions & Answers
Dean T.asked
How much
No answers
Sharon C.asked
Has anyone found a resolution with he issues with this system, It has been replaced, I have tried 2 independant plumbers and Bosch recently came for the 2nd, no third time and changed the Motherboard, the model had Mother board problems apparently ? (made no difference) a year of hell with this thing just no hot water to wash diahes at all, no hot water on bathrooms or bath and $500 and more water bills (double) trying to run taps forever to get luke warm water. What is the solution?
3 answers
The motherboard was changed in mine the second time with the second unit. The third unit was upgraded by Bosch to the Bluetooth model with assurances all faults have been resolved. I guess only time will tell.
Have you noticed.any difference
Robert B.Bosch Hot Water & Heating
Hi Sharon, thank you for your question, we're sorry to hear about the difficulties that you have been facing. We believe that you have gotten in touch with our Technical Team already and have organised the replacement of your unit. We trust that this will rectify all of the issues that you have been facing.
If you have not yet reached out to us, could you kindly do so at 1300 30 70 37 on a weekday, any time between 7:30AM to 6PM (AEST), and we will assist you there.
Stamasked
Hi i have an optiflow unit outside balcony of my unit there was a noise that comes on and off like the water heating which is prob normal however as i was standing around that area thought there was a gas smell sort of checked a few times and it was on and off not sure though but can gas smell come from the unit when its reheating water???thankyou.
3 answers
Robert B.Bosch Hot Water & Heating
Hi Stam, thanks for your question. All gas burning appliances discharge flue gases when combustion occurs. The gas you are smelling is probably this, however, we suggest you contact us to arrange for an authorised technician to inspect. To get in touch with an authorised service technician, please contact us at 1300 30 70 37 on a weekday, any time between 7:30AM to 6:00PM (AEST).
It is normal
Ok thanks
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Robert B.Bosch Hot Water & Heating
Hi Bek, we would like to apologise for your negative experience with our product.
ull name, contact details, and postcode. Please ensure that you leave a link to this review and we will endeavour to get in touch as soon as possible.We'd like to hear more about your experience, if you could kindly email us at [email protected] with your f... Read more