8 questions from our users
Dean T.asked
How much
No answers
Sharon C.asked
Has anyone found a resolution with he issues with this system, It has been replaced, I have tried 2 independant plumbers and Bosch recently came for the 2nd, no third time and changed the Motherboard, the model had Mother board problems apparently ? (made no difference) a year of hell with this thing just no hot water to wash diahes at all, no hot water on bathrooms or bath and $500 and more water bills (double) trying to run taps forever to get luke warm water. What is the solution?
3 answers
The motherboard was changed in mine the second time with the second unit. The third unit was upgraded by Bosch to the Bluetooth model with assurances all faults have been resolved. I guess only time will tell.
Have you noticed.any difference
Robert B.Bosch Hot Water & Heating
Hi Sharon, thank you for your question, we're sorry to hear about the difficulties that you have been facing. We believe that you have gotten in touch with our Technical Team already and have organised the replacement of your unit. We trust that this will rectify all of the issues that you have been facing.
If you have not yet reached out to us, could you kindly do so at 1300 30 70 37 on a weekday, any time between 7:30AM to 6PM (AEST), and we will assist you there.
Stamasked
Hi i have an optiflow unit outside balcony of my unit there was a noise that comes on and off like the water heating which is prob normal however as i was standing around that area thought there was a gas smell sort of checked a few times and it was on and off not sure though but can gas smell come from the unit when its reheating water???thankyou.
3 answers
Robert B.Bosch Hot Water & Heating
Hi Stam, thanks for your question. All gas burning appliances discharge flue gases when combustion occurs. The gas you are smelling is probably this, however, we suggest you contact us to arrange for an authorised technician to inspect. To get in touch with an authorised service technician, please contact us at 1300 30 70 37 on a weekday, any time between 7:30AM to 6:00PM (AEST).
It is normal
Ok thanks
Forget Boostasked
Hi. I bought an Optiflow 16 second hand. I thought I had got a good deal but reading the reviews I am thinking it may be a waste of money getting a plumber to install it. It is an older model. Were they any better?
2 answers
We are on our THIRD optiflow. The first two had igniter issues and flow valve problems, all covered under warranty though. 7 call outs in total but Bosch have upgraded us to the Bluetooth model and ensured us the issue had been resolved in the factory. Ask yourself why the unit is second hand in the first place. Sorry to pee on your parade but unless it is under warranty, throw it away
Thank you. I was told they needed a bigger unit. I'm waiting to hear back from the seller. Rheem gas hot water services don't seem to be any better according yo the reviews. I think they were better quality in the past. Same as everything else. I now wish I'd bought a very old one.
Henryasked
Is the set temperature meant to flash non stop when the unit is heating the water or make a humming sound after the tap is turned off
1 answer
Robert B.Bosch Hot Water & Heating
Hi Henry, the temperature flashing means the appliance is not delivering the set temperature. Once the unit is delivering the set temperature, it will stop flashing. The buzzing you hear after the tap is turned off is the water valve adjusting to optimal position for the next hot water usage. We hope this is helpful and if you have any further questions, please don't hesitate to contact our friendly team at 1300 30 70 37 any time during the weekday from 7:30am to 6pm (AEST).
Trudikasked
My Bosch electronic high flow 25E (13 years old) has stopped working. What would be the best replacement?
1 answer
Robert B.Bosch Hot Water & Heating
Hi Trudik, thank you for your question. The best replacement for your Electronic HighFlow 25E would be the OptiFlow 26L model. Please be advised the OptiFlow model is not suitable for tank boosting arrangements (that is, commercial boosting of warm water recirculation systems). If you need help finding an installer or have further questions, please contact us at 1300 30 70 37 any time from 8am to 6pm (AEDT) during the week.
Andreasked
Why has Bosch not recalled the Optiflow gas hot water system because it is doing the brand name considerable damage and costing its customers a fortune in having to buy reliable replacements?
1 answer
Because unless it's risk to life companies do not recall. If the unit you bought is NOT FIT FOR PURPOSE (delivering consistent flow and temp water) then under Consumer Law, the company needs to REPAIR or REPLACE or REFUND. If repair didn't work, they might suggest another repair (refuse) then they will either offer a replacement (within their rights) at their cost not tours, or refund. If you have already had a repair and a replacement and still do not have WHAT YOU PAID FOR (continuous flow and heated water) then put your foot down and scream REFUND. Also, losses (within reason) that you have incurred should be claimable, as long as they are directly caused by the unit not working, and as long as you have PROOF of those costs, but you may need to put your claim in legal terms and quote the legislation when putting in such a claim.
podasked
is my gas hotwater system supposed to continue heating the water even when no water is turned on in the house ??
No answers
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