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SteveMetropolitan Adelaide, SA
Do not buy one!
Hot water is hit and miss, it works sometimes and not others. The unit had just been fitted when we bought the house, we've had the Bosch Plumber out to attempt to and repair it twice, still no improvement. Bosch replaced it, after fitting Plumber said "if this one gives you trouble just turn power off and on to reset" (knowing full well we were still going to have trouble). New one no better! I dont know how Bosch can still be supplying this ridiculously unreliable junk!
Purchased in June 2021.
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Absolute peice of @^$/.
The unit takes for ever to heat up and water and gas bill was much higher then normal. Temperature fluctuates from hot to almost cold and hot again. Tried on numerous devices to connect and never does. When turning on the hot it even takes a while for the pressure to come up to normal from a slow pour to a fish of cold water. Had a bosch hot water before and was great but never again
Purchased in September 2021 at Tradelink for $900.00.
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BrendonPerth, WA
Avoid this Unit
This Unit is completely useless, can take anywhere from 2 minutes to 15 minutes for hot water to come through wasting litres upon litres of water. Bosch used to be good obviously not anymore..
Purchased in August 2021.
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Find out how Bosch Hot Water & Heating Optiflow Professional 26L compares to other Gas Continuous Hot Water Systems
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Absolute piece of rubbish
Today is the 5th time a plumber/gas fitter has worked on this unit.
1. Fluctuating water temps and won't heat adequately
2. Trips the power box
3.Noisey and now randomly activates in the night
4. My electricity and water bill have almost doubled due to having to run so much water to get hot water at all, can't regulate the shower properly. Can hold my hand under hot water in kitchen as it is not hot enough and the system box is 1 metre away.
I would NEVER recommend this unit to anyone and if I could give Bosch 0 (Zero) stars, I would.
Not a company I would ever deal with if I had a choice again.
Many people in this village have had units replaced.
I am not participating in any giveaways or promotions. I am a disgruntled consumer.
Purchased in June 2021.
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Dean W.Southwest, VIC
- 2 reviews
Totally hopeless
Works sometimes but mostly not..... replaced under warranty but unit still no good, never again Bosch any other brand must be better than this unit. Please avoid even if the cheapest option.
Purchased in March 2021 at Bev Marks Geelong for $699.00.
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DalyaGreater Melbourne (Metropolitan), VIC
Horrible!!
We have a new Optiflow unit installed and from day 1, the temperature fluctuates consistently every time we use hot water. There have been many times the hot water doesn’t come at all. I’m devastated because we don’t know what to do about this. I called Bosch and they told me to remove restrictors in my shower heads but I checked and don’t have any. They also said to control the temperature through the app which is not going to help the fluctuations while I’m in the shower. But I tried that and I can only get connected to the water unit if I’m...Read more
standing outside right under it holding my phone right next to it. Useless. Then they said if we send a technician out and we find that the problem is external, we will charge you for the visit. It’s a completely new unit! I need to fix this as we’re getting close to winter and it will be torture having to shower in cold water. Terrible design.Purchased in November 2021.
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nessyGreater Melbourne (Outer), VIC
- 2 reviews
do not buy this unit
switch off all the time reset randomly barely get even one warm shower a day
two visits from warranty 3 under way current 5 days to even get their agent ot call back
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Units Stop Working
Have 7 units for motel, a disaster decision, never again. Bosch is a disgrace. The units stop operating and need rebooting off course when guests are in the room & complain
Purchased in October 2021 for $1,100.00.
1 comment
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PhilHobart, TAS
A load of rubbish
This unit seriously is not good.
Its the 3rd unit I have had in various dwellings, and only this one is damn unreliable.
Its in a Holliday home in remote location and I think I will get it pulled out and get a different unit.
Only installed just over 12 months ago and it always switches off and needs re- booting.
Now thats not even working.
My main dwelling has a 15 year old unit going well.
The optiflow 26 is a complete load of crap.
Not good enough in this day and age.
Phil
Purchased in April 2021 at West Hobart plumbing for $1,000.00.
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Find out how Bosch Hot Water & Heating Optiflow Professional 26L compares to other Gas Continuous Hot Water Systems
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davidwarwick1979Illawarra, NSW
Exceptionally bad unit
The unit stopped working two months after we moved into a brand new house. Found an online guide to fix it but couldn't get it to start again. Real estate to got someone out three days later and got it going. Since then I regularly stops working. Gas bill is now through the roof. Wastes so much water waiting for it to heat up. Worst unit I've ever come across.
1 comment
Robert B.Bosch Hot Water & Heating
Hi David, thank you for taking the time to leave a review, we appreciate your feedback and are sorry to hear about your experience with our unit. We highly suggest that you get in touch with us at 130... Read more
0 30 70 37 any time between 7:30AM and 6PM (AEDT) on a weekday so that we can assist you with getting this sorted.Similar opinion? Write a review on ieatwords.com.au!
Extremely disappointing
The unit constantly requires to be turned off & on again to work.
Sometimes, the hot water doesnt come on at all.
There have been countless time this has happened over the last 1 year of buying this product. Never trusting Bosch products again.
Purchased in July 2021.
1 comment
Robert B.Bosch Hot Water & Heating
Hi John, we're so sorry to hear about the experience you've had with this unit. Your unit is still within warranty so we'd recommend ringing us at 1300 30 70 37 so we can organise a warranty call out ... Read more
for you. Our team is available from 7:30am to 6:00pm (AEDT) Monday to Friday to assist you.Similar opinion? Write a review on ieatwords.com.au!
Avoid if you can
Stopped working on 366th day. Warranty ran out. Had to call these clowns twice while under the warranty as it would not heat the water. Chucking this piece of crap in the bin. Terrible terrible stay away from this product
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Jessie B.Victoria
Avoid like the plague!!!
We are extremely unhappy the water comes out Luke warm at all outlets. We can not have a bath with out keeping the hot water tap running the whole time and releasing water. We are washing all the dishes twice and having to boil the kettle to fill the sink to be able to get them clean. When the water gets to its hottest temperature it will then have a section of cold run through then heat back up. The amount off water we are wasting, our time being consumed with re washing and getting in and out of the shower, keeping the bath tap running and the extra cost on our bills is causing a great deal of stress. We have emailed the company to resolve the issue and no response. ACCC is my next step.
Purchased at Reece.
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RobPerth, WA
C1 error!!!!! So sick of seeing this
Purchased the Optiflow 26l, on January 2018, I have had a C1 error twice in 12 months, and of course each time on a weekend when finding a plumber for less than $200.00 for call out and 15 minutes is impossible. I have taken 2 cold showers and boiled water on the stove for my son to bathe in. Was told the circuit board needs replacing and was even told to just replace the unit cause he’ll be back out in 3 months time to fix other things. Still waiting to hear back from Bosch. Very disappointed, not what you expect from Bosch products. If you are considering a Bosch water heater avoid it if you like hot water in the bathrooms.
Purchased in January 2021 for $800.00.
1 comment
Robert B.Bosch Hot Water & Heating
Hi Rob, thank you for leaving a review. We're so sorry to hear about the troubles that you've had with your unit.
We recommend that you call an authorised service technician, whom you can find by ca... Read more
lling 1300 30 70 37 any time from 7:30am to 6:00pm (AEST) during the weekday. If you could kindly reconfirm your details with us we will escalate and endeavour to solve this issue.Similar opinion? Write a review on ieatwords.com.au!
shazcam
- 17 reviews
One year of tepid water
No high demand in house, 2 people. Can not obtain hot water for 12 months. Water is always tepid, taps and showers run for mins in order to get warm water. First time that I have filled the bath today, nearly full, cold and system is on wall of bathroom. Have had Plumber out months ago to tell me that it is set at regulation temperature and have had a meter upgrade also..Water bills have been MASSIVE as waste water trying to obtain more than warm water in shower and sinks..Worst purchase ever made!
Purchased in July 2021 for $1,500.00.
1 comment
Robert B.Bosch Hot Water & Heating
Hi there, we are really sorry to hear about the experience you've had with this unit. This is quite unusual and we'd like to get in touch with you but we don't have access to your contact details thro... Read more
ugh this forum. Your unit is still within warranty so we'd recommend ringing us at 1300 30 70 37 (toll-free) so we can organise a warranty call out for you. Our team is available from 7:30am to 6:00pm (AEST) Monday to Friday to assist you.Similar opinion? Write a review on ieatwords.com.au!
Find out how Bosch Hot Water & Heating Optiflow Professional 26L compares to other Gas Continuous Hot Water Systems
Know better, choose better.
Hopeless heating times
Like other reviewers, we have found the time to heat impossible. Our bathroom tap is right next to the heater - maybe 2-3m of pipe, but it takes 30 seconds to get hot water. Same problem with going cold and reheating if you turn the tap off even for seconds. The local supplier did get a serviceman out in a couple of days - they replaced the PCB but it has made no difference. I suspect it's the "efficiency" - will be pushing my builder for a different unit to replace it.
Purchased in November 2021.
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MickCanberra 2600, ACT
OptiFlow 26 does not work. Bad Product and Bad Customer Service !
Purchased Bosch OptiFlow 26 hotwater systems last year for my new home. The very first day it was installed by my licensed plumber it did not turn ON and started leaking. The plumber suggested a replacement. I have sent many emails, phone calls to Bosch warranty but no response. Despite the unit in warranty there is no replacement and there is no response from Bosch. Unbelievable !!!
As per the supplier the unit has problems and a recall was initiated for this product. The supplier cannot offer a replacement as it was a Bosch quality issue ...Read more
and they do not have any units in stock. Bosch is not very open about this problem and are not at all helpful. I have seen many bad reviews about this product but the worst experience is their customer service. Will be writing to Department of Fair Trading and ACCC to complain about Bosch.1 comment
Robert B.Bosch Hot Water & Heating
Hi Mick, we are disappointed to hear about your poor experience. Please be advised that we have tried to look into your issue but were unable to find your case based on the details you've provided.
U... Read more
nfortunately, we are unable to access any of your contact details through ieatwords. We'd like to follow up on your issue so if you could email us your full name, address, contact details, and the link to this review to [email protected], we will endeavour to respond to you within one business day.Similar opinion? Write a review on ieatwords.com.au!
I built few Units and have 3 Bosch professional hot water 26L and it has nothing but problems.
Rubbish unit and stops hot water all of a sudden. No warnings and had to rest the power and then cal several plumber. Seriously this reviews above shows that this unit had to be recalled and it should be illegal to sell such units. I hope Bosch can respond quickly as I have completed their online complain form.
1 comment
Robert B.Bosch Hot Water & Heating
Hi Reggy, we would recommend that you call us directly at 1300 30 70 37 as we currently have no complaints logged in our system. Your units should still be within warranty if you purchased them last y... Read more
ear and we will be able to organise a warranty service call for you. Please be advised that our team is available from 8am to 6pm (AEDT) during the weekday.Similar opinion? Write a review on ieatwords.com.au!
Victor LimBrisbane
This product is causing lots of grief especially for family with young kids.
Imaging having to to reboot (wait for 10 sec on and off) the system at least once a day. Worst when my young kids are showing during winter and the hot water fails. Even worst - having to go outside the house and reboot the system during heavy rain. I am utterly disappointed with this product despite Bosch being a reputable brand. Please do something Bosch come on. Looking at the all the reviews here, seems like the issues are pretty consistent. I live in Brisbane and Bosch direct contractor is Gasworks. Gasworks is the company that does all m...Read more
y repairs and replacement. Here's the timeline of just how many repairs and replacement made within a year. Note that I moved in to my new house in July 2016 and all appliances are brand new: Oct 16 2017 - Unit Replacement Nov 13 2017 - Unit Repair Nov 29 2017 - Unit Repair Dec 4 2017 - Unit replacement Today Nov 30 2018 - Unit starts to show signs of trouble 3 days ago having the need to reboot the unit at least once a day.Similar opinion? Write a review on ieatwords.com.au!
MichaelWestern District, VIC
- 2 reviews
Unit fails to delivery hot water with out powering on and off.
Just moved into new house and this unit plays up every day, randomly, we have to turn it on and off to get hot water. Made a call over 7 days ago and no one has been yet. I have 2 kids and a pregnant wife at 36 weeks. Paid the extra for Bosch and am very disappointed.
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Questions & Answers
Stamasked
Hi i have an optiflow unit outside balcony of my unit there was a noise that comes on and off like the water heating which is prob normal however as i was standing around that area thought there was a gas smell sort of checked a few times and it was on and off not sure though but can gas smell come from the unit when its reheating water???thankyou.
3 answers
Robert B.Bosch Hot Water & Heating
Hi Stam, thanks for your question. All gas burning appliances discharge flue gases when combustion occurs. The gas you are smelling is probably this, however, we suggest you contact us to arrange for an authorised technician to inspect. To get in touch with an authorised service technician, please contact us at 1300 30 70 37 on a weekday, any time between 7:30AM to 6:00PM (AEST).
It is normal
Ok thanks
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Robert B.Bosch Hot Water & Heating
Hi Bernie, we're so sorry to hear of your experience with our units. We recommend that you get in touch with an authorised service technician, whom you can find by calling 1300 30 70 37 any time from ... Read more
7:30am to 6:00pm (AEDT) during the weekday. If you could kindly reconfirm your details with us we will escalate and endeavour to solve this issue.