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Reviews

4.6

39 reviews
5
(33)
4
(2)
3
(0)
2
(1)
1
(3)
  • Product Quality
    4.7 (18)
  • Return Claim MadeYes (1) · No (23)
  • Warranty Claim MadeYes (1) · No (23)
  • Product Appearance As advertised (79%) · Not as advertised (21%)
  • Customer Service
    4.9 (20)
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Comfortable decision

published

There was a good selection of mattresses and we were given very helpful information which enabled us to make the right choice. We were assisted by a very accommodating Tony who explained and advised on the products available to us in a friendly manner without pressure or obligation.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWaurn Ponds
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Simon Middleton

Simon MiddletonSouthwest, VIC

Great experience!

published

Tony from Waurn ponds Bev Marks was very friendly-helpful! Our new bed is amazing. We highly recommended their store. And will be shopping the again in the future. Thanks guys

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWaurn ponds
See all answers

Perfect

published

Store was clean and spaced out. Tony our Service officer was professional but friendly and knowledgeable about the products in offer.
Product is great value for the price paid which was extremely low cost.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWaurn ponds
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David Freeman

David FreemanSouthwest, VIC

Professionalism and Product Knowledge

published

Having investigated the Queen mattress with several Suppliers, BJ from Bevmarks (Geelong) not only demonstrated her knowledge of the product, but was sensitive to our requirements, because she was committed to customer service and satisfaction.
Her pleasant personality made our decision and purchase pleasurable and we consider BJ to be an excellent representative for the Company



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGeelong. Waurn Ponds 3216
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Tahlia Easton

Tahlia EastonSouthwest, VIC

Great experience

published

Needed a new bed and mattress desperately. Rod at Waurn Ponds was a total legend! He listened to all my wishes in a new bed and gave me a lot of information regarding what mattress would be best too. Allowed me time to think and wasn’t pushy with a sale. To top it all off, he gave me a ripper deal to lock in that sale! Thanks heaps Rod!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWaurn Ponds
See all answers
Sime

SimeSouthwest, VIC

Really good after sales service

published

Had an issue with mattress. Bev Marks sent rep to my house to inspect. They could have just sent to manufacturer but took the time to look at it for me.

Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationWaurn ponds
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Marg and Rick

Marg and RickSouthwest, VIC

Great assistance

published

The assistance provided by Stuart at Bevmarks Waurn Ponds was outstanding. Stuart displayed excellent knowledge of the product and provided genuine guidance to my partner and myself when making a decision about a mattress that would provide good back support.
Huge thanks to Stuart for giving us his full attention for almost an hour.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Ben W.

Ben W.

  • 3 reviews

Fantastic Customer Service!

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBevmarks Geelong
See all answers
Brian Pace

Brian PaceSouthwest, VIC

explained everything in total

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationWaurn Ponds
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The reviewer stated that an incentive was offered for this review

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Very happy

published

Tony was very helpful and had great knowledge in guiding me towards my purchase which helped a lot, They had a Great range and I got a bargain. Im very happy. Thank you Tony :)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGeelong / Waurnponds
See all answers
Chris Clark

Chris ClarkOcean grove Vic.

Mattress purchase

published

Salesman tony was very knowledgeable with the product he was selling certainty not pushie he gave us plenty of time to make a decision and was prepaird to negotiate a deal we were satisfied with.

Return Claim MadeNo
Warranty Claim MadeNo
penn1

penn1

  • 4 reviews
  • 1 like

Great business ethic, helpful service, great bed!

published

Rod at Bevmarks in Waurn Ponds was helpful, considerate and willing to negotiate in complete contrast to Snooze. We were quickly convinced of a sale due largely to his nature when he knew we had found a great bed for our needs. Great price, delivery was smooth they arrived at anticipated time and were friendly and helpful. The bed is even better than expected. Would definitely shop here again

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWaurn Ponds
See all answers
Shilo

ShiloGeelong, Victoria

  • 2 reviews

Sensational Service

published

Thank you Tony for your A+ service. We have a super comfy mattress and at half the price of similar products elsewhere. I cannot recommend Bev Marks Waurn Ponds enough!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWaurn Ponds
See all answers

100% service

published

Thanks to Rod for all your product knowledge and customer service,talking us through our purchase of a king size mattress & base. Which we then added a bed head & pillows to our purchase.
I would highly recommend Bev Marks Waurn Ponds.
Great work Rod.

Bill & Marie

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationWaurn Ponds
See all answers

Thanks Rod!

published

After a long day of bed shopping Bev Marks was our last stop. Rod greeted us with a smile and after a short conversation he knew exactly what would suit our needs and budget. He was at no time pushy even though it was nearing knock off time. He was patient with us while we were deciding what to do. Excellent product knowledge and customer service amazing! Thanks Rod we cant wait to get our new mattress in a couple of weeks!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGeelong
See all answers
Furniture Shops

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Josine

JosineSouthwest, VIC

Easy process from start to finish!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGeelong Waurn Ponds
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Chantelle

ChantelleSouthwest, VIC

Very happy

published

We bought a headboard shelf unit from Bev Marks Waurn Ponds/Geelong. From sale to order to delivery - it was a really smooth transparent process - and we were continually kept informed of progress.
While the sale and delivery was principally handled by a really helpful, knowledgeable and friendly Rod, there seemed to be some great behind the scenes co-ordination and team work, as whenever Rod was away, another team member would have been briefed on our sale and be there to help. Delivery went to plan exactly as described. Note the vibe from everyone may be very relaxed, but it’s friendly, welcoming and everything is done well!

Really happy with both the quality of the headboard and the hassle free purchase process.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGeelong
See all answers
Bek

BekTorquay

  • 3 reviews

Great customer service

published

Within 48 hrs of purchasing a mattress recently from Tony T and Rod, there was the need to change it over as it was too hard. They were so very helpful, understanding and accomodating.
After ordering another mattress they promptly had the new one delivered.
Thanks to them for all their patience and service.
Highly recommend this store

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Belinda S

Belinda SSouthwest, VIC

BEWARE Bond and Markham mattress is the worst mattress we have owned

published

Our 3 year old Bond and Markham mattress is the worst mattress we have owned, looks and feels like a 20 year old mattress. Store came and looked at mattress but was told it was general wear and tear, never had this problem with our other mattresses. Definitely would not recommend this mattress

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGeelong
See all answers

Great service!

published

The team at Bev Marks Waurn Ponds (Geelong) store made my purchasing experience very pleasing! Good information provided assisted in my decision process. There was a little hiccup on my part and some details needed to be altered, but everyone was so helpful and smiling - nothing was a problem! Delivery in a timely fashion, to suit my availability, and totally professional service! Full credit to the team, including Tony, Stuart, George and Greg.
Thanks guys!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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