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- Geelong
- Verified customer
Comfortable decision
There was a good selection of mattresses and we were given very helpful information which enabled us to make the right choice. We were assisted by a very accommodating Tony who explained and advised on the products available to us in a friendly manner without pressure or obligation.
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Simon MiddletonSouthwest, VIC
Great experience!
Tony from Waurn ponds Bev Marks was very friendly-helpful! Our new bed is amazing. We highly recommended their store. And will be shopping the again in the future. Thanks guys
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Perfect
Store was clean and spaced out. Tony our Service officer was professional but friendly and knowledgeable about the products in offer.
Product is great value for the price paid which was extremely low cost.
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David FreemanSouthwest, VIC
Professionalism and Product Knowledge
Having investigated the Queen mattress with several Suppliers, BJ from Bevmarks (Geelong) not only demonstrated her knowledge of the product, but was sensitive to our requirements, because she was committed to customer service and satisfaction.
Her pleasant personality made our decision and purchase pleasurable and we consider BJ to be an excellent representative for the Company
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Tahlia EastonSouthwest, VIC
Great experience
Needed a new bed and mattress desperately. Rod at Waurn Ponds was a total legend! He listened to all my wishes in a new bed and gave me a lot of information regarding what mattress would be best too. Allowed me time to think and wasn’t pushy with a sale. To top it all off, he gave me a ripper deal to lock in that sale! Thanks heaps Rod!
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SimeSouthwest, VIC
Really good after sales service
Had an issue with mattress. Bev Marks sent rep to my house to inspect. They could have just sent to manufacturer but took the time to look at it for me.
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Marg and RickSouthwest, VIC
Great assistance
The assistance provided by Stuart at Bevmarks Waurn Ponds was outstanding. Stuart displayed excellent knowledge of the product and provided genuine guidance to my partner and myself when making a decision about a mattress that would provide good back support.
Huge thanks to Stuart for giving us his full attention for almost an hour.
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Ben W.
- 3 reviews
- Geelong
- Verified customer
Fantastic Customer Service!
Went out Boxing Day to mostly look for a coffee machine but thought I would take a look around and see if there were any decent mattress sales. After having a bad experience with a bed in a box I wanted to ensure I found the right mattress. Stuart came over and introduced himself and I explained what I wanted and then he showed me a couple mattresses, I didn’t quite expect to find the right mattress but within 5 minutes I found what I was after! The sale on the day was 50% off in stock mattress so I didn’t want to get excited at first as there ...Read more
was no way I was going to pay the asking price as it was well over budget but luckily there was one in stock and I snapped it up. The only thing that was slightly disappointing was the $100 delivery fee but when you don’t drive you have no other option.Similar opinion? Write a review on ieatwords.com.au!
Brian PaceSouthwest, VIC
explained everything in total
We were actually on our way to Harvey Norman in Waurn Ponds whilst driving through car park noticed the 50% off mattress sign in the car park. We thought why not check it out. As we entered store Rod Mann approached us and enquired what we were looking for. (electric adjusted queen bed and mattress). Rod started by showing us the top of the range working down to the lower range. The way he explained what each bed and mattress compounded off was increditable. It took a while for us to choose but in the end we purchased a Adjustable (MA) QS Head/...Read more
foot/mass/framed and a cherish (sr) firm Qs mattress. Rod unzipped the mattress and showed us how their made. We ended up requested it to be delivered as you install and take away the packaging it comes it. Less hassle for me. The only thing that we had to change in paying was we were going to put it on our GO card which we couldn't but luckily we had the money in our bank account. Rod thanked us for coming in which his service to us could not fault. Well done Rod.Similar opinion? Write a review on ieatwords.com.au!
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Very happy
Tony was very helpful and had great knowledge in guiding me towards my purchase which helped a lot, They had a Great range and I got a bargain. Im very happy. Thank you Tony :)
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Chris ClarkOcean grove Vic.
Mattress purchase
Salesman tony was very knowledgeable with the product he was selling certainty not pushie he gave us plenty of time to make a decision and was prepaird to negotiate a deal we were satisfied with.
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penn1
- 4 reviews
- 1 like
Great business ethic, helpful service, great bed!
Rod at Bevmarks in Waurn Ponds was helpful, considerate and willing to negotiate in complete contrast to Snooze. We were quickly convinced of a sale due largely to his nature when he knew we had found a great bed for our needs. Great price, delivery was smooth they arrived at anticipated time and were friendly and helpful. The bed is even better than expected. Would definitely shop here again
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ShiloGeelong, Victoria
- 2 reviews
Sensational Service
Thank you Tony for your A+ service. We have a super comfy mattress and at half the price of similar products elsewhere. I cannot recommend Bev Marks Waurn Ponds enough!
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Bill and MarieVictoria
100% service
Thanks to Rod for all your product knowledge and customer service,talking us through our purchase of a king size mattress & base. Which we then added a bed head & pillows to our purchase.
I would highly recommend Bev Marks Waurn Ponds.
Great work Rod.
Bill & Marie
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Thanks Rod!
After a long day of bed shopping Bev Marks was our last stop. Rod greeted us with a smile and after a short conversation he knew exactly what would suit our needs and budget. He was at no time pushy even though it was nearing knock off time. He was patient with us while we were deciding what to do. Excellent product knowledge and customer service amazing! Thanks Rod we cant wait to get our new mattress in a couple of weeks!
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JosineSouthwest, VIC
Easy process from start to finish!
When entering the store, we were greeted by George, who guided us through the large area, finding a King size bed, and mattress. There was no pressure from George at all, and we were given plenty of time to make our decision.
Once made, everything else was a piece of cake. We informed George that we had to coordinate delivery of the bed and mattress to co-ordinate with the new carpet goig in (meaning carpet in during the morning, delivery of bed and mattress in the afternoon. George claimed that would be no problem at all - and true to his word...Read more
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ChantelleSouthwest, VIC
Very happy
We bought a headboard shelf unit from Bev Marks Waurn Ponds/Geelong. From sale to order to delivery - it was a really smooth transparent process - and we were continually kept informed of progress.
While the sale and delivery was principally handled by a really helpful, knowledgeable and friendly Rod, there seemed to be some great behind the scenes co-ordination and team work, as whenever Rod was away, another team member would have been briefed on our sale and be there to help. Delivery went to plan exactly as described. Note the vibe from everyone may be very relaxed, but it’s friendly, welcoming and everything is done well!
Really happy with both the quality of the headboard and the hassle free purchase process.
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BekTorquay
- 3 reviews
Great customer service
Within 48 hrs of purchasing a mattress recently from Tony T and Rod, there was the need to change it over as it was too hard. They were so very helpful, understanding and accomodating.
After ordering another mattress they promptly had the new one delivered.
Thanks to them for all their patience and service.
Highly recommend this store
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Belinda SSouthwest, VIC
BEWARE Bond and Markham mattress is the worst mattress we have owned
Our 3 year old Bond and Markham mattress is the worst mattress we have owned, looks and feels like a 20 year old mattress. Store came and looked at mattress but was told it was general wear and tear, never had this problem with our other mattresses. Definitely would not recommend this mattress
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Great service!
The team at Bev Marks Waurn Ponds (Geelong) store made my purchasing experience very pleasing! Good information provided assisted in my decision process. There was a little hiccup on my part and some details needed to be altered, but everyone was so helpful and smiling - nothing was a problem! Delivery in a timely fashion, to suit my availability, and totally professional service! Full credit to the team, including Tony, Stuart, George and Greg.
Thanks guys!
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