Brand House Direct Questions & Answers

Hi I had return items (order no 293816, $87.60 )send back by Australia Post on 15/01/2020, postage cost A$21.45 tracking no r644113030311250. I still waiting the credit amount go back to my credit card a/c.would you please help.once i received my credit i would put in a new order

My order was put in on 30th January with a statement that shipping would be 5 to 7 days. I was ok with that. The 7 days is now up and on visiting the website and checking my order, I find that the order hasn't even been prepared for shipping yet. My order number is 307378. What is going on here. People try to get a savings by shopping and are being misled.

Hi I bought a pair of Nikes from you, I ordered a size 8, but received yesterday a size 7. I bought them from you on Trade me. Please I need to change these shoes for a size 8. Its auction P180257988, thank you, and hope you can help me. Vicki

Hey does this company sell legit sneakers?
Specifically when it comes to Nike shoes

I have returned one pair of shoes and shipping with tracking showed that arrived at brand house direct in November last month but I am still waiting for the progress of the refund. How come they took so long to process? Have proof of chat and they promised to process right after the chat but still, nothing happens? tracking number is R226018027136512 and it was one pair of Adidas with hot pink stripes. The order number is 285706. I hope to hear good news from the brand house direct and process my refund please.

Can someone honestly tell me when my order will be dispatched?
5 days...won't answer messages. Ordered 28th November, still not even dispatched!

I have been desperately trying to get a resolution for my order #275381 but the responses seem very minimal and take ages. Currently I've been asking if there was a replacement pair possible but there hasn't been any response. Would sincerely appreciate if anything could done

Where is my refund for Skechers ordered in September received and returned promptly with everything as required. Have been overseas a month back now please refund as due and owing thank you

After all that you have put the incorrect address on the parcel so now it will have to go back to you, then come back to me, and you reckon you are not playing games to screw me around on purpose.

needing postal address

I have brought a pair of shoes need to return for a smaller size wanting to know postal address please

Considering you would have got back to me by now if it was to take my money, I’ll translate the last email, send tomorrow or refund money. I will be contacting paypal tomorrow. 7 Days ago they were paid for and according to your site they should be here and they are not even sent. Seems to me like you are purposely delaying my order because I wouldn’t review your site when previously asked (in the wrong name).

Hi, I placed my order last 15th of June and we are already in the month of July yet I never heard of them nor receive my order.

I returned a pair of boots asking for a credit as they were the wrong colour and size. I received an email suggesting other styles but they were either no5 suitable or non available in m6 size. I eventually found some that suited while searching the site myself and ordered those thinking I would be able to pay less with my credit. No. Full price and they still have my original $70+. Not happy.

Why is my order taking so long to arrive? I ordered these shoes a week ago, I am aware that Im in New Zealand but if I can receive goods from UK in 4 days then I dont see why it takes so long, As far as the shipping advice as far as I can ascertain they have not even left Australia yet??? most disappointed and after reading your reviews, Not impressed !!!

Why wont you refund me or replace my product BRAND HOUSE DIRECT ?

I never got a delivery confirmation? Its been about 4 days.

Are their shoes genuine brands ie sketchers brand is real sketchers real brand etc???