I purchased shoes in July that have still not arrived (October), and after several requests for a refund, I am now getting no response from this company.

DO NOT BUY FROM THEM.

Product ordered in June. Received confirmation email shortly afterwards, including 2-3 weeks delivery time. Several emails to and fro later - including assurances that the product was coming (so's the Millennium!). I then said that my patience had ended, please refund. Return email informed that refund would be actioned early the following week. That was 5 weeks ago. So...4 months in all. DO NOT BUY FROM THIS COMPANY. I too wish that I'd looked into BrandsNow prior to buying. Has anyone warned eBay. From reading all of this, PayPal is well aware. Still fighting for my money!

Ordered Kerastase products 26/08/2019.
Order delivery time stated as 2-3 weeks. Well, that ain't gonna happen at this point.
Tried to email to both the "Contact Us" link and another link found on the site "[name removed]@brandsnow.com.au". No response. A complaint will be registered with the ACCC.

Like everyone else order placed, received an email stating it would be 2-3 weeks for delivery products never arrived. I will never order and will be letting everyone know this is a scam and will also report to the ACCC.

I placed an order and received confirmation. Delivery was stated as 2-3 weeks. After two weeks of hearing nothing I chased for delivery details to be told the item was out of stock. This wasn't advised at the time of accepting the order and taking payment.
I have requested a full immediate refund and will be updating this review depending on how that is handled.

Ordered a Kerastase product from this website and have not received. No replies from the company when asked when my product would be arriving. Read these reviews and have lost hope in ever getting the product or refund. Absolutely disgusting that this company is still able to operate. Have put in a complaint with the accc

Like many others on here I have ordered a product that has never arrived. I wish I had read these reviews before I ordered my product. Never order from them, I didn't order with Paypal and now I'm not sure how I will get a refund. Horrendous experience.

I wish I had also read all these reviews before ordering! Like everyone else, I purchased a product that never arrived. I emailed them after a week asking where it was and Nheslie told me that they were expecting stock in 3 weeks! 0 communication from them - beyond dodgy.
I emailed them and requested a refund and Nheslie told me they can't process until the boss is back online. It's been a week so I raised a case with PayPal. I will be reporting them to the ACCC and Consumer Affairs.

I would give 0 stars if I could and also wish I had read all these reviews before ordering! I experienced exactly the same as many of the people here, lengthy email correspondence with Nheslie and excuse after excuse. However, eventually, after opening a PayPal dispute case, asking for a refund and telling BrandsNow that I would inform the ACCC and Consumer Affairs, my product actually arrived today after 6 weeks! Thank you PayPal!!!

I wish I had read reviews before ordering from Brands Now. Items not received and numerous emails have not been answered. Now in hands of Paypal. I would be very wary.

Wish I had of read the reviews before my purchase. Same as everyone I did not receive my product and countless emails saying they will refund but then they advised an issue with the return payment.
They need to be held accountable for there lying

I placed a order and also received the email that the items needed to be sourced oversees so it would take 3 weeks. When I finally got the package over a month later - the 3 lipsticks I ordered where not in the package. They say they sjoe they where delivered? Now I am struggling to get a refund. Do not use this website!!!!

After multiple messages and being told on multiple occasions that my product has been shipped and therefore I cannot receive a refund, it is now 2 months since I placed my order. I was told it has been shipped but on tracking it still says “order being prepared for shipment”. Never buy from this website!!

Like everyone else I ordered a product and over a month later hadn't received anything not even a message saying there is a delay.
I'm still waiting for my refund.

Ordered my products waited three weeks then I send them an email 4 hours later send me a refund with no explanation why
waste of the time I believe they hope people may forget and keep your money because they’re just scammers they have no product

Their customer service is terrible. Still waiting on receipt of an item I ordered 8 months ago and they’ve stopped responding to my emails. Do not order from these clowns. When I tried to contact them through their PayPal email address the email address they use no longer exists. So dodgy!!

December 5th 2018 Update: After 11 months and countless emails I finally got a refund

The worst online shopping experience I’ve had, ever. Never will I buy from here again. They fully tried to rip me off hoping I’d forget or get sick of chasing them up for a refund. 11 months I waited.

I paid for my goods but never received my products.
The courier company they supposedly used we’re uncontactable. This is a scam company DONT BUY ANYTHING FROM THIS COMPANY!!!

I had the same issues as all others below. Never received the product I ordered. My email trail carried on for over 6 months. I was told by the company again and again the product ordered was out stock then on back order. Eventually demanded a refund which never came through.
This website needs to be shut down.