Breville Smart Scoop BCI600 Questions & Answers (page 2 of 3)

Hello Mark. I experienced the same last week while making Sorbet (mango & peach). It was going for nearly 75 mins until I paused it. Not sure why it does when it set to sorbet. The ice creams came out wonderful every time. As for the sorbet this could be something the Breville team reading this could answer to both of us. Thank Mark. And yes, the sorbet was nicely textured though.

Mine has worked perfectly so far.

Yours definitely doesn't sound as if it is working (at all) so I'd suggest calling it in as a warranty claim.

If the mixture spills out of the bucket, it will freeze the bucket to the machine - the centre churn should still work but the bucket will be frozen solid to the machine. Turn off the power, remove the centre stirer and carefully scoop the frozen ice-cream out of the bucket. Wait for it the bucket to defrost and it will come free. Wipe out the casing with a damp cloth and dry it and the bucket thoroughly before re-assembling. DO NOT force anything in the meantime.

Sorry for the delayed response. No worries at all with the spillage. Its easy to clean. Mine spills all the time as I tend to fill it to the limit or more and have to wipe off. I hope this helps clarify your query, if you have still been holding your decision to go for it.

As I know the bowl is made of aluminium metal it’s not safe to dishwash....but don’t worry you can make it like before by adding lemon and vinegar water in a bowl untill 6 hours...your bowl will be ready to use

It’s because the compressor needs correct electrical input there are two types of specification in breville 1- 110-150 v 50 hertz and 220-240 v 50. Check yours and plug to a correct spot

Yes, ours wasn't quiet at all but check the seals. There is a little opaque one on the spindle that came off ours one day and it seemed to make everything noisier. In saying all that ours still broke after a few weeks so we took it back and thought it wasn't worth replacing. You spend that kind of money you don't want to have to keep mucking around with it. Good luck with yours!

The loudest noise I hear is the compressor pushing through the cold air, you do hear the churner but I don't think a squeaking noise would be normal. Whether or not it's still under warranty suggest you get it looked at, if the seals are gone it can only cause more damage in the future.

Is the churning actually finished or does it say remove paddle? If your ice cream gets too hard to churn it won't finish the cycle, stops and asks you to remove the paddle (which I don't know the point of, it can't churn without the paddle).

Pre-chill only speeds up time to churn ice cream. If you pre-chill the mix before churning you can pre-chill the machine. Just remember to take the bowl out beforehand.

Have the same problem. Looking for answers to find out if this is normal or if my machine is defective and should be returned under warrantee.

I have the exact same problem... Near the end of the cycle... continuous thunk thunk thunk sound as the motor is challenged with a thicker ice cream consistency. This happened after two month's use (about 5 batches). Very disappointing coming from Breville. I have so many Breville products that I thoroughly enjoy.

I will return this back to where I bought it.

This is a long shot seeing as you’ve posted some time ago but, have you resolved the noise issue. It’s happening to mine now. Just bought last month. Could it be overfill? Choc chip getting stuck?

I use whipping cream and it doesn't do that.
I did however use thickened cream last night and it did the same. I'm not sure if its because I whipped it until stiff and then added to the machine once it was already churning, when maybe I should of done it before pouring mixture into churner

Im sorry but you dont whip cream before you add it to the churner. I followed the recipe to a tee...anyway I have a new machine and only time will tell.

It does take a while to completely cool down the zoom it freezes quickly so keep an eye on it.what I sometimes do is do a pre cool,so just hit the cool button while you are making your ice cream mix first.
Hope this helps

The consistency will be like a soft serve ice-cream. If you think it's way more runny than that perhaps review the recipe you're making. Too much sugar can be an antifreeze and other elements of the recipe that you're using can be imbalanced. Once the mix obtains the 'soft-serve' consistency transfer mix into a container so you can freeze it to a firm or how you prefer to eat it. Hope this helps! I've loved my machine!

I have never had an issue at all...I bought mine in New Zealand..I just love this machine..I have only had it for about 6 months tho...but so far so good.

I have never had any issues with the churning or dials either,it goes like a dream. Only thing I would say us the alarm to let you know to add "extras"is not loud enough and sometimes miss hearing it. Great machine

I am not sure about this as it's never done that to me.
I,would suggest taking it back to be replaced again,
Sorry I cannot be of any help here
Ken

Same here, mines been fine. I think you may have hit a faulty batch. Got mine in New Zealand. Most of the complaints with this fault seem to come from Australia. Get onto breville direct.
Sorry can't help more.

Hi Harry, i think you're right to pressed the pre-cooling button first as the machine need to be cool before you put the mixture in. i have been using this machine for 3years now and everything is fine, you should bring it back to the store and get a replacement i think. harvey norman is very good with warranty/replacement as i have problem with airfryer and they just replaced with new one.

I don't consider it to be too loud....it gets louder as the mixture gets thick but not excessively so. I think a certain amount of noise is normal. Hope that helps .mine is about the same as my cheapie machine was . However, remember the smart scoop has a compressor...not just a tiny motor for the paddle.

It is definitely not a whisper quite machine but not too loud. My machine got louder when it churned harder towards the end of the mixing. Unless its making a clunking noise the churning noise it makes is normal

Hello, yes I make dairy free ice cream since following a dairy free diet to help try and clear up skin issues I suffer from. Coconut milk and cream in place of the dairy work well when used in the machine. Adding a bit of vegetable glycerine to the mix helps it from going too icy. Most dairy free ice cream recipes you find on the web seem to work well in the machine

Thanks, I did use coconut cream. Will try the glycerine, too icy once frozen.