Bunnings processes to get a click and collect item ready for collection are too long and Painful to make this service worth using. You pay up front, then your order goes into a black hole (store refuses to investigate) and when they’re ready they let you collect. Can be days.

I recommend you call the store, reserve the item then pay and collect at your leisure rather than being stuck in their poor service loop.

It’s disappointing companies continue to put these poor processes in place that disadvantage customers.

Staff at Bunnings are very rude and needs customer service training they don’t even know their prices and want to argue with me the customer about prices when I know damn well I was right with the price, @ prospect road store in South Australia, I wish they had better service which would make shopping more pleasurable

Unlike Universal Gift Cards
These don't expire and the guys at Bunnings are happy to receive them, you have no restricitions on the purchase
Good Work Bunnings you have done it again

David in paint dept. Great product knowedge, friendly, great explanations of how to use. Have been going to him for several years. He is a great asset to your company. Pay rise!!
Ingrid

When I search for an item online, why can't I see which aisle(exact location) that item is in the store. I spend most of my time stupidly searching when I should already know the location of the item I'm searching for. I shouldn't have to rely on seeking out the help of an assistant who are not always close by or available.

I was trying to get some information on how to adjust the size of a rectangular clothes line. First assistant said she would call the area expert, Jenny. Jenny never came. I asked another assistant and he called Jenny. Jenny never came. Then another assistant turned up and asked me what I wanted to know, he said he "was no expert" but said he would go and get Jenny. Came back and assured me that anything I wanted to do was either impossible or would void warrantee. I gave up and decided to go to a real hardware store where people know what they're talking about.

Went to buy clothesline, saw a deal in store. Went to this guy names Christopher who didn’t bother to help and said its not in stock. I couldn’t believe him and went to the front counter asked another lady forgot her name but she helped me find the clothesline. Assisted me with it and told me how to set it up.

I purchased a high pressure cleaner and bunning said it has 7 years warrenty. ( Karcher ).

Because i purchaswd it under my business name i only got 3 months instead of 7 years. Bunnings denies it so i called Karcher directly and they confirmed it. It is 3 months if purchased under a business name or if paid for with a business credit card.

I had proof on my phone but bunning still denied it. I told them to call karcher and they refused.

I posted a review on the bunning webside and they dont want to publish it. I posted the proof i had.

Staff needs more training its not about just selling stuff and misleading people about the truth.

Dont trust bunning reviews they only publish if it is 5 star and if it suits them.

Mostly when getting a refund at Bunnings in North Penrith it is without hassles which I appreciate, and because of this I feel assured making purchases there.

Bunnings has a good range of products, particularly when doing home renovations.

Went to Bunnings today wanting to get advice on what I need to buy to power a light globe. Was mocked with an answer “get an electrician”. Very helpful! Never again Bunnings!

Click and collect, after 3 days & 3 visits have managed to collect a small part of the order. A couple ahead were in tears about their situation, then loudly mocked by staff after they left. You may as well just have the staff scream abuse for all the help they were. They also casually blamed and mocked the person who was meant to collate our order as well as casually comment our total may change but they won't know until the next day, which means the builder cannot collect the materials until the accounts person comes in (8am) Putting our project back by a day. Extra costs to us about $300 care factor by Bunnings 0% Will never use them again.

I am a new homeowner and of course, I had a lot of things to fix, to build and renovate. Surprisingly, everything I needed so far were available in Bunnings stores. They are selling everything from any type of nails, to bricks, pavers, etc. Also, all the staffs there seem trained really well and very friendly. I have not had any trouble with them.

I wanted to order two outdoor bamboo venition blinds, total value around $30-50... but was told by the southport store the delivery fee would be at least $40. Now that's too much..and has put me off shopping at your bunnings stores...

20/02/2020 not happy today @ bunnings Modbury, I wanted to buy a coin type battery and asked from the front desk to help me at 11.00am she refused and said no one here to help and help yourself and battery number is clearly visible. fortunately a customer helped me.

Just want to give a thumbs-up to a young staff member @ the Minchinbury store.
At approx 19:30 17/02/20 he saw me struggling (I'm old) to load 150kg of pool salt and a large box of shelves (40kg) into the back of the wagon.
He came out to the parking lot and loaded the car for me. Unfortunately I didn't get his name.

Asked where something was and this lady was the rudest person ever .. felt like I was bothering here. Really don't like this monopoly Bunnings has in the hardware sector. Can't wait for a competitor to enter the fray!