This heater model is a safety hazard. It has inherent flaws in its flue system which Canon is not prepared to acknowledge and fix. The heater is no longer able to operate in a modern house and pass current safety standards ( excessive leaking of carbon monoxide).
It is disappointing that Canon is still able to actually sell this product without any accountability. It is disappointing Australian heating retailers are now marketing overseas products as safer options to this Australian made dinosaur.

the heater itself works great, damage, break or loose the remote control and you have an ornament, and at $380.00 plus for a replacement, I really regret having purchased this now less than useless piece of scrap ! Had I been told of this downfall, I never would have wasted my hard earned cash on this unattractive useless wall art !

I’ll join in any group that would like to fight cannon. What they have done is disgusting and terribly unfair to the consumer. Perhaps we should involve the media. I don’t have a heater now.

We received a letter dated on 17 July 2018 from Cannon, suggesting a "free of charge service visit" because of "the possibility for the glass on your heater to slip downwards from the its fixed position" of Cannon Canterbury.

The service was organised and a tradesman turned up, but the whole thing is ended with the power of our heater disconnected and a big bill is sent in to repair the thing the original letter did not mention.

This is a very problematic arrangement, which appears to be that the letter did not really tell what Cannon really wants to do - fix the glass or "hazardous levels of carbon monoxide", or that its contracting company wants to make use of this opportunity. In either case, Cannon should act responsibly.

Am asking anyone who has had their cannon Canterbury heaters switched off due to poor ventilation should get together to see if we can do anything. I will be seeking information as to what are our rights with these products that are not working unless we now install vents at our cost. My heater was switched off two weeks ago. The heaters of concern were manufactured within certain years. Why aren’t other models showing hazardous carbon dioxide. It’s really not fair after spending all this money that we now cannot use them. Would like to hear from other people in the same position. See if we can do something

I had my Cannon Canterbury heater installed about 15 years ago, have it checked and serviced every two years, and I couldn’t be happier with it. The logs and flames make the living room look as cosy as it feels, and it heats up a considerable portion of my 2br apartment. One of the best purchases I ever made.

My heater was installed in 2002 and into an existing chimney. In 2016 it was checked following a recall and the serviceman disconnected my gas until a flu was installed in my chimney. This was not required at time of purchase, which was the selling point on this heater.

I have received a recent call from a service company to inspect my heater. He attended today and said I risked carbon monoxide poisoning, as the level was above 400. He said I now need a fan in the flu, and will send a quote for a whole new heater. Once again a serviceman disconnected my gas.

The heater appears to work fine. Why am I expected to pay to replace the heater if it was a known recall.

We bought a cannon canterbury from ebay about 6 years ago.
Worked well enough for about 18 months, then the flame started to die out & we where getting sick.
Best thing i did was get it removed & tossed away.
Installed a wood heater which kills the gas log heater.
Cheaper to run to.

I bought this heater some years ago now but every 2 years since purchase when we get it serviced, we have had issues. The previous Canon guidelines allowed installation allowed was that it didnt require a flue. However, this has meant we have non-stop issues with technicians coming out and telling us we are in danger of carbon monoxide leakage. Apparently Canon is aware of this legacy issue but wipes its hands off saying its a installation issue and not theirs even though the shop it has been purchased through (Origin, no longer in business) did the install. Buy from a manufacturer that stands by a product and doesnt blame an installer.

This heater is a great concept with the power flue allowing it to be flued through a wall, floor etc, but it is totally unreliable we have had it for 1.5 winters and have had the serviceman out 3 times last year and calling him again tomorrow. Honestly just a waste of money and a source of frustration I don't need. Buy a Rinnai portable for a fraction on the cost, it will start first time every time, heat the room just the same.

We bought a few years ago a Cannon Canterbury Inbuilt Heater, it is installed in our lounge room and we have to keep all the doors closed to get any warmth, we have read the service manual but it doesn't give any idea of how to do our own servicing, we have rung the phone number for the Authorised Service Agent, but no answser, do you know of anyone who services these models in the Perth WA area please.

Have one of the old models with the side switches. No CO leakage, service tech says because mine is well installed and also my house is old and well ventilated so no negative pressure. It easily heats my living areas and kitchen and I hardly use my ducted heating. So far it has started reliably. Just had it serviced, cleaned the glass, and it's better than ever. Does dry the air a bit though. Feel sorry for the people with the leakage issues, must be frustrating. I'm lucky to have a good one.

Only putchased heater earlier this year, it has been working ok but during start up period it has been making one noisy bang and appears to be getting worse which is becoming very annoying and startling everyone when it happens, is this a manufacturing or installation fault.?.what can be done to fix the problem.

I bought a new house with this already installed it has benn brilliant last 2 years, even on the 1 out of the 3 setting it heats my living room and open kitchen :) very hpy, had it tested and it did not emit any carbon monoxide :),
my living room and kitchen is about 25 square metres and on low setting room gets to 25 degress on a 6 degree night cheers