Caravans Plus

We ordered and paid for these items on 19/11/2021 and are yet to receive them
After numerous phone calls and emails to the delivery company and Caravans Plus we have had no one return our calls from either company and when finally getting through to the delivery company we were informed that they would investigate our order. That was on the 30/11 and still haven't been updated or received our goods.
Very poor service!!

Update to coast to coast annex NOT fitting Aussie traveller flap kit. I bought this annex 3 months ago and went to fit it today. Doesn't fit. CANNOT return it as it now out of the packaging,(how else can you get the instructions, if there are any),according to website which voids warranty and not suitable category. WARNING you cannot contact this company by phone or any other methods except via website and then only to return goods if you qualify.
Nothing wrong with their products, just make sure you read the company policy on returns and forget about contact of any sort.

Totally crap product made of extremely poor quality plastic - a strong tough garbage bag is made out of better material the product is flimsy and has is attached by dangerous ocky cords - there is no warning for the cars behind you have to pay extra for that - the product is unsafe, made of poor material, with no safety standards - I would not purchase this product again it is totally unsafe and made with poor plastic the road dirt will not be stopped as the product does not cover all of the bikes it could fly away quite easily. The cover just blows around in the wind. I totally bad purchase on my behalf do not make the same mistake.

looked good but retaining pins broke that hold the vent to the frame,all i got was the run around from caravan plus will never use them again for anything

Stopped in to purchase a product. Told id have to do online, order cost extra $18 for postage. I could have picked up, wasted time & money staff no help at all. Cant phone them only email, why have staff in office at all

I have made several purchases from Caravan Plus and have always been happy with the fast shipping. I decided to purchase a Dometic 3 way fridge from them.

The fridge arrived, but unfortunately, it was faulty - it failed to work when connected to both 12V or 240V power - it wouldn't turn on at all.

Caravan Plus's website policy indicates that if an item is delivered faulty, I may elect to have it replaced or refunded. I therefore contacted Caravan Plus to request a refund, and details of how to return the fridge, however, Caravan Plus would n...

I ordered a pack of 4 plastic brackets for a caravan cooker at the beginning of March, and as the company "are not able to offer any international shipping as it is not a service available in our eParcel contract with Australia Post", I had to arrange for the delivery to go to a colleague's mother and for her to then forward it on to me in New Zealand. Almost 2 weeks later the parcel arrived. They had sent only one bracket. When I contacted Caravans Plus, they apologised, agreeing that it was their error but that I would have to go through ...

Bought a caravan awning from these guys based on their estimated delivery dates as we needed it for a holiday. Advertised delivery was 25 Feb. Its now 6 Mar, and have spent 3 x 40 minute phone calls to courier company who advise they are 'very busy', have put awning on 'wrong truck' and will get back to us shortly but never do as they have a large 'back log of calls'. Sent an email to caravans plus asking for help and was advised that their policy is not to worry until at least 14 March, and to contact them again then. Terrible service, and false and misleading advertising. Will be reporting to ACCC.