Consultation in home with George from Frankston store was very good and he was very helpful.
Price was great. Blinds were made and installed on time!! :) George was in contact with us all the way. Excellent service. After completion even received a courtesy call! Would recommend Carpet Call.

All staff from initial store staff to service manager who came and measured and helped choose colours, to installer were efficient and extremely helpful. All timelines quoted were totally accurate and communication throughout process was excellent. Plus the blinds are of a high quality, mechanisms work well and they look good in the rooms. The price quoted was less than competitors plus our old Venetian blinds were taken away for us. We are totally satisfied with all aspects of having the new blinds installed. Highly recommend the service.

The only disappointment was that the pelmet was not available at the time of the install. This wasn't Rogers's fault seems the manufacturer or warehouse let him down. He fixed it all later anyway

I was sold incorrect blinds and they were delivered incorrectly numerous times. I then had one installed when I wasn’t home and it’s completely wrong. I have attempted to call them and email them to have this rectified for over 12 months but the managers continue changing, they promise call backs and don’t...it’s just horrible. Now I’m stuck with a horrible blind in a newly renovated home that looks rediculous. Next step is NCAT as a result of their shocking service. Would highly recommend going elsewhere.

The whole experience from start to finish was excellent. Everyone was helpful, provided advice and the blinds are excellent quality. The blinds were installed within the timeframe I was told.

Carpet Call made the blinds installation process quite easy for us from start to finish. It was a quick turnaround and blinds were installed in a professional manner. The quote was provided on the spot which made it a lot easier for us.

The Blinds wered installed in a professional way. No issues at all. Very happy.
We are satisfied with the service and would highly recommend customers to use this service.
Thank you very much.

Paid for wooden shutters to be installed with final payment made at the beginning of November. 6 months and 3 attempts later the job is finally completed. The sales rep that I dealt with basically didn’t want to know about my job after I made the final payment. First attempt failed as the wrong sized shutters were delivered, the second attempt the shutters were scratched and damaged and the third attempt almost failed due to wrong sizing again. The final attempt only worked as I got involved in finding a solution. I thought I’d be due some compensation but no luck. By far the most incompetent group I’ve had to deal with.

Really disappointed!!!!
1 blind too short, bubbling on pelmet, taking forever to have replaced, charged for blind that was their mistake.
Would never recommend this company Communication terrible! Installer swearing, yelling and ordering his assistant !

After less than 9 months use, one side of one blind started to fray due to rubbing of the chain. I was told this was not under warranty and it was due to the closeness of the wall. The other 3 blinds are fine. I would not have chosen this blind if I was warned of this happening. Carpet Call will not replace the blind and I was not given the warranty with the invoice. I am very disappointed of this service (as they are not going to replace the blind) and will not deal with this company again, as in my opinion, these are poor quality blinds/material.

Went into your store at high point this morning and was pleasantly surprised buy the knowledge and competence of your staff they have given me very competitive prices on the style of blinds that I'm after will definitely be back to order in a month time when I'm ready to purchase

Ordered blinds and shutters 10 weeks back paid half of the amount as deposit. Whenever I ring them for updates no one gave me a definite answer. 4 weeks back they told me that the order will be ready in a week and a half. Later when I want to have it installed they are telling that the order has not been placed for the shutters and they sent someone to measure my windows again. Blinds were not even ready and told that it will take another 10 days and is not installed yet. Now I have to put the curtain sheets from spotlight to have privacy.

Have placed an order for blinds over 6 weeks ago. Still haven’t received any blinds when I was told it would be 2-3 weeks. Getting a hold of anyone in head office is near impossible. And when you do get through no one has answers or they say they will call you back then don’t. I’ve been told each week my blinds will be ready in a week and each week no progress. Do not get your blinds through carpet call. Use a reputable blinds company that know what they are doing.

The team was so efficient and polite, I could highly recommended them, I’m so happy with the carpet and blinds!

This company are an absolute nightmare!! They have made our renovation experience the worst.
The sales person harassed me for payment then disappeared, when it came to installation the installer told several lies and failed to show up several times.
Once the installer did show up the blinds have been put on the wrong way and the floors have been laid the wrong way also.
Please people do not waste time, money and energy on these people. Such a disgrace of a company !!!!

Very happy with Carpet Call - there was a good range of colours to choose from and the blinds are a nice addition to the room. The blinds are good quality and reasonably priced too!
Both the sales rep and the installer provided good customer service; they were friendly and professional, really easy to deal with!

Thanks Carpet Call team!