I wold leave a lower review if i possibly could. I placed an order 2 weeks ago on items that they claimed to have in stock. 3 days later I was told that my order would be delayed. This morning i recieved an email saying one of the products is unavailable. I chose to remove that from my order and have them ship the other. I arrived home today to another email saying that my other item was not available. This is medication that I need that I was told that they had in stock. It is not hard to run a live inventory system. In the two weeks that you held my money, I could have been looking elsewhere for what I need to stay alive. I will never shop online or from one of your stores again

Order placed 12 days ago. Delivery time quoted 2-4 days. Checked my order online and it was still sitting IN PROCESSING... I was literally sitting outside a Chemistware house store, so wanted to go in and get the items I needed. Phoned the Online customer service to cancel my order and she told me she couldn't because it had already been PICKED! Also, I could not take it into a store for refund or if I wanted to send it back would have to pay for return shipping. Absolute crap service, will never place online order again.

I purchased multiple products through the Shopback app (which links directly to the online store). The products arrived quickly and were packaged appropriately. The price was much cheaper then other stores. Thank you!

Quickly walked into store and was able to locate what I required. The service at the check out was friendly and speedy, the store was clean and efficient.. I purchased Swisse and it’s a great product

Order online for few items since 3/3/2020. No updates regarding the deliver until today 9/3/2020. Try to call their number, either engage or no one pick up the call for an hour. I suspect they going to close down very soon. Corono crisis? My order number Order No. 41565898. If out of stock, please tell me!

Placed an order it said delivery 3 - 5 days I was not told till 4 days after ordering that a few items were out of stock. After several emails my refund was done delayed but done.

I carry my own hand sanitizer, lipgloss, panadol, pads and sunscreen etc in a small pouch in my handbag regularly (like any other women) and was at the chemist warehouse at Chadstone to collect my medications. I do this every few days so they definitely know who I am. The Indian security guard demanded to check my bag, pulling out all of my own used items and asked where I purchased them from and if I stole them. I shouldn’t have to be treated like a thief for half used products that I purchased previously and have not stolen. This is embarrassing and bad customer service. I now have to go to the store after shopping and leave my bag in the car and just take my keys and wallet otherwise I’ll be treated like a thief.

I needed some medicine and ordered it online for the convenience. I added a few extra items to qualify for the free shipping. After some initial delay, Chemist warehouse sends me a notification stating that the medicine was out of stock, however, they’ve shipped the extra items (which I didn’t require and only ordered because of the free shipping) . I emailed customer service and asked them to cancel the order, they said they couldn’t as it was already shipped, I could return the items but I would be liable for the shipping costs. Unbelievable!

My biggest gripe with this shop is the security guard posted at the entrance/exit. Most of the time they are surly looking men, who more resemble a bouncer at a night club at 2am in the morning rather than normal people who greet the customers with a happy disposition, after all they are paying your wages!
Then on the way out you are scowled at and have to open any bags you are carrying to prove you haven't stolen anything, I find this offensive.

Have made numerous orders through click and collect. Orders are always ready within an hour, items all there, never a problem.
Have had a few issues with the young girls at front counter of 1 store. Quite a line up and I mention I have click and collect, they sigh and appear to get mad that I am putting them out. Just in a rush to get people out the door unfortunately, no manners from the really, you say hi and bye, they ignore you.
Prices are always cheap, I could spend hours looking at their range...

I don’t know what it is about chemist warehouse chadstone but on two recent occasions I have been given the third degree when leaving the store. The first was when security sent me back to the checkout to get a receipt for the goods I had just paid for in front of him and the second time the guard started questioning items on my babies pram. I can understand trying to prevent people stealing but that doesn’t mean you treat everyone like a thief. I’ve never had a problem at any of their other stores but I can safely say I won’t be shopping at any chemist warehouse store moving forward.

Time and time again this place does not have prescriptions that I need are they a pharmacy or just a cheap place to shop for non necessities?? What is your true calling?

Toys of products was so large and extensive I highly recommend this store to anybody it was my favourite store. For my products from out of all sorted I have been to

I always go there to get health food& medicine. It's the cheapest i can get in city! However this store is very busy all the time. Most of health food are half price and medicine is also reasonable price.

I went to buy stuff in the shop in Carousel WA. I spent more than two hundred dollars in the shop and the shop assistant refused to let me have hand alcohol rub from his counter. The manager said it is for stuff use only. If I buy anything from another shop like Myer, they will give me a free gift. I will never again go back.

Chemist Warehouse has no respect for customers. They cancels orders without any reason. Contacted customer service for several days, no one replied. There is no service. It's a terrible shopping experience.

I have order from Chemist warehouse about 5 times now. Products are packed securely and delivery always on time. As everyone knows they a good variety of products to choose from