Coles Questions & Answers (page 2 of 6)

Possibly

I'd make contact with them on their support page and tell them your story. We found them to be very helpful. Because I'm older than you it was very easy and all I had to do was give them my birthday. I'm sure they will help you. They will have read this reply so will probably be ready to hear from you. Good luck.

No

Next year

Since they don’t reply here, what did they say when you contacted them directly ?

Coles accepts registrations for priority deliveries especially for the elderly and disabled but for some unknown reason despite the extraordinary need for home delivery and click and collect which would limit transmission of the virus. Both are currently suspended :-/

Its an IT problem at Coles end they think. They are looking into it.

Ask a neighbour, relative or friend

Do you have a pension card?

Best thing is to forget about Cokes and register with Woolies. Coles don’t care.

Check via their website or google search. I just did and it gave me “This service has launched for your store.”

Try it out and report back

They are ripping off, in times of disaster profiteering is rife. Its not just Coles its everywhere because they know we have little choice. We need to flood the supermarkets and everywhere else with emails. I bought some apples and oranges from Woolworths, they were so old eating a sea sponge would have been more nutritious.

I avoid buying any fruit from Woolworths, I think they have the worst fruit in the country. When you pick fresh fruit it should smell like the fruit. Woolworths fruit normally has no smell and no taste. Coles slightly better with fruit and veg.

As a long term member you already know that Coles don’t answer here.
So why bother asking !?

I wouldnt have a clue have you asked Coles

As you can clearly see, Coles don’t respond here.

With the world in dire straits forget ‘convenience’. It is NOT Coles fault. Why are you not blaming the zombie panic buyers?

Now is the time to grow up, think outside the box and find alternative solutions. Start with neighbours, friends, charities etc etc.

See Coles website and tv news for latest updates.

Deborah, I am very sorry to hear of your circumstances. I think you can conclude, based on the behaviour of the super supermarket chains, that they really couldn't give a rats about consumers. They have shut down online in order to be able to better gouge to instore business. Even in online, they have drastically ramped up, prices on some item (AFTER the order has been placed!!). Once this crisis is over, the regulator should act firmly to break up the duopoly.

call the salvos or your local community services run by the council they have a shopping service for disabled people give them your shopping list & they will go and do it

Us guys? Since Coles don’t respond here it think your chances of getting a company reply are zero.
See all the existing posts about problems with home deliveries and click-and-pay.

I don’t see how being a loyal customer changes anything. Since I have used them longer than you does that mean I should get priority over you?

At least they are helping our seniors with 1 hour dedicated shopping.

What did people do 10yrs ago when there was no click & collect & no on line shopping. People had to go to the shops to buy groceries otherwise they would starve Regardless of the fact they had a 20 month old & suffered extreme anxiety. or they had triplets & were in a wheel chair & an amputee with no transport. My mother was able to go shopping & she had 5 kids under the age of 3 & 18month old twins & she suffered severe depression but she still went grocery shopping... People still went to the shops... even back then there crazy zombie panic buyers but people still went grocery shopping so you ask how are you supposed to do your shopping easy.. Do it the everyone else did BEFORE Online shopping. GO into the store & do it.

Hi Nef, just wanted to offer some validation to you in the face of 1) your disability; 2) your difficulties with two babies to handle; 3) your wish and right to vent your frustration. As a mum of two who were close together myself and are now teenagers, and having dealt with similar emotional challenges, I know you need compassion and care more than most but unfortunately seem to attract bullies more than most and that might make you feel like you shouldn't speak. I just wanted to say hang in there. There really are people who hear you and care. Keep speaking up and speaking out. It will be okay. You will get through this. We all will. Be strong.

There is nothing you can do as it is covered in the conditions you agreed to when you signed up

contact Coles if you want it looked into

Hopefully you paid via PayPal & can open up a dispute, otherwise this is a Consumer Affairs issue as Coles Online are in breach of not delivering the service and product that they promise. This was also my first online experience but l did it as a trial run and will NEVER use again!

yep that should work find a good lawyer

Suggest you only select a lawyer who actually does ‘deliver’.

Unfortunately as you know they don’t reply here.

have you asked the store

Don’t blame Coles. The fault is with the damn hoarders and profiteers stockpiling. I have NO toilet paper so what am I supposed to do?

I don’t know. There is no system in place to make sure that the quota is distributed fairly. All I know is that ordering online is pointless as they don’t tell you there’s no toilet paper until after it’s too late to cancel the order.

Sure but only if it is on the shelves

yeah if you want

They don’t answer here. Why didn’t you just ask when you were there?
Please don’t panic buy.

ask the store

I normally buy it in bulk to last me for2 weeks when there on special .
I asked the staff all they said was you can only buy 6 individual items at a time there wasn’t any signs to tell shoppers .
You can buy 6 x 48 packets of toilet paper that’s the restriction nothing said about coke soft drink

Only Coles can answer as this is a review site

you have a good point. Problem is complaining here wont do anything. have you thought about contacting Coles

I've been looking for them too, If you go to the website https://www.coles.com.au/glassware it says that they are sold out

ask coles as they wont respond here on this review forum

You need to ask them directly as they dont reply here

i havent but maybe coles does have you thought about asking at the store or contacting Coles