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GeoffSouth Australia
- 2 reviews
Top company
What can one say, it's a great company, top sales people and staff, very polite and not pushy. We bought a 28 panel system, 2 x 5kw invertors and a 13.5 kw battery, The installation went very smoothly and the installers where the best, very friendly and polite . To sum this up we have a great system, running full ducted for nothing and getting paid from the grid . Get in while the subsidy is still there, you won't regret it . 10/10 for this company ....
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Trace S.Central, SA
Our lives changed big time once we got a battery.
Thankyou so much Cool or Cosy for installing our battery.Best thing we ever did.Bills have gone from approx $1,000 per quart to $38. We highly recommend this company, again thankyou.
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Could not be happier-THANK YOU
I have written to Cool or Cosy and thanked them for the job they did installing my battery system and I have no hesitation in repeating my thanks in the public domain. Professional, helpful, courteous and a far cry from the experience I have had with too many other companies. Thanks again to all those involved.
1 comment
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Fantastic from start to finish.
I would have no hesitation in recommending Cool or Cosy. The whole process has been so effortless from the start. The team that installed my system were very professional and did a fantastic job.
1 comment
Lionel P.Cool or Cosy
Thanks Lauren!
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Noni
- 4 reviews
Life changing!
From EOI to install was quick, easy, and informative ! Can not recommend this company enough... and I do! To anyone who will listen.
My bills have gone from over $2000 to under $400 in 8 months! What is not to love! ?
1 comment
Lionel P.Cool or Cosy
Thanks Noni!
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bookwormEyre Peninsula, SA
Not good
We have had our solar panels for nearly a year and although we were promised we would have either a very small power bill or none at all our power bill has been just the same. There was so much trouble with the installation and they had to come back twice because it just wasn't working and I was blatantly lied to about what the problem was and it was going to cost another $2000 to fix it. Fortunately I got advice from someone else and found it was actually a problem they had caused but wouldn't admit to and that I could fix it myself for a quarter of the cost. Very unhappy with their customer service, their installation and their lies and blatant over-pricing. I would never deal with them again.
4 comments
Lionel P.Cool or Cosy
Hi bookworm, we do not have a record of this complaint? Is this review for the right company? Was your system installed by another company?
the system was installed by cool and cosy
Lionel P.Cool or Cosy
Please contact us on 83525588 so that we can assist with your issue.
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sonnen battery
the sonnen battery is not worth the money you pay for it had it for 6 months and it has not saved me any money my power bills are still over 6 hundred dollars at first said my solar was facing the wrong way had 4 panells changed to face the right way but still no savings i have 20 panells 16 facing east and 4 facing west with 5kw converter and 12kw battery still no saving battery cost over $18000do not recommend to by battery and definately not recomend cool and cosy installer if it was explained to by rep that came to my house that my solar was not efficinate to cope with battery so what a waste if i could get it taken away i would today
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Fantastic experience!
Every member of the Cool or Cosy team we have dealt with have given exceptional service. Every step of our process has been fantastic. Highly recommend this company to everyone.
1 comment
Lionel P.Cool or Cosy
Thanks Karen!
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Simon M.Adelaide
- 2 reviews
Really Happy
I purchased a solar system from Cool or Cosy a few months ago and I cannot fault the process. The sales person was knowledgeable and wasn't pushy at all. Installation happened on time and went smoothly. I enjoy watching my solar production everyday on the monitoring app and I know the system is working well.
December 2nd 2022 Update: Fantastic Service, Honest Advice
The quote from Cool or Cosy was fair with no hidden costs. Installation completed in one day, no issues and working efficiently!
The team did a fantastic job and met my specific ...Read more
requirements. Best quoting process Received a detailed and prompt quote. The sales person made sure they really understood my needs & gave me a solution that will last me years rather than simply matching other quotes.1 comment
Lionel P.Cool or Cosy
Thanks Simon!
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After Sales service even better than expected
We had our Solar System installed by Cool or Cosy. They had also done our insulation a few years prior. Around 6 years later we got a big power bill, and dicovered our inverter had failed. Cool or Cosy came out the next day, and 2 days later a new inverter was installed. Lucky we didnt use a fly by night company. Great SA company that has been around forever, a warranty is worthless if the company has gone.
1 comment
Lionel P.Cool or Cosy
Thanks RSS!
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Great product and service
My husband and I had a Solar and Battery system installed by Cool or Cosy recently. The salesman was great (Lionel) and very knowledgeable and lovely. The system was installed very promptly and the installers were great. Answered more questions and very neat and tidy.
All working now and we can see the money we are saving already. The monitoring portal is easy and last week we were 88% self reliant for our power!
1 comment
Lionel P.Cool or Cosy
Thanks Heidi!
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Cyndi
- 12 reviews
No After Sales service or maintenance
I had my Solar System installed in 2011 with a 10yr warranty. I had been happy up until last week when I noticed it was not working. I went to press the fault light and the system came off the wall all but the bottom 3 bolts. Dodgy install as it hasn't been touched since it was installed and is in a safe place. Rang for assistance and said it is urgent as I was worried it would fall right off the wall. I was told an Urgent service call would be lodged and someone would ring me, however normal service calls you have to allow 48hrs! No call, s...Read more
o rang the next day and asked again for assistance. Put through to service and was told installation was out of warranty and I pointed out the unit was not working and was told it was only warrantied for 5yrs. I said my contract clearly says 10yrs. Told no one was available due to long weekend but someone would call me that day to arrange a time for next week. No call!! I expect I will have to make a 3rd call next week. I am very disappointed as up and until then I had been quite happy and had recommended them to a few people as my installation went really well. Shame they don't value return customers and ensure they look after them as a priority at least until the warranty expires!Similar opinion? Write a review on ieatwords.com.au!
MezzAdelaide
No customer service
Good product, but our experience is that you won't receive any customer service from this company. Had to follow up the company many times to get an install booked (should have been a warning sign) and now trying to book a service call, and they won't even return our call! Should have purchased from another company.
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MichaelVictor Harbor
It is now 5 months after we have had the panels installed and we are still waiting for it to be turn
I am so disappointed with this company it is the worst service I have ever received for anything I have ever bought. It is now 5 months after we have had the panels installed and we are still waiting for it to be turn.
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- Verified customer
Rip off
Have been ripped off paid a deposit and bank foreclosed on me. This rip off company will not refund my deposit.
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Gavin71AU
No service
After getting a solar hot water system installed by cool or cosy a few months later I could smell melting rubber. I noticed that the pipe installation had melted with the summer heat so I called Cool Or Cosy who said that the wrong installation had been installed on the pipes and would arranged someone to come over and refit the installation.
A few months later I went into the roof to install some Pink Bats and noticed that the new installation on the pipes had melted again.
I also noticed that the pipe work going to the Solar system was just...Read more
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Lionel P.Cool or Cosy
Thanks Andrew!