Have been buying 8 packets of bagels from Costco each month for years. Today when we tried them they were decidedly different, almost burnt and as fluffy as a normal roll. Rang and spoke to an assistant in the bakery and found out that they are letting the dough prove longer to be fluffy and larger. wont be buying them again. The whole point of a bagel is it has a very unique texture completely different from a roll. What a shame, loved the old recipe. :(

Had membership in the US for years and always got my money's worth. Go to Costco's Ringwood Store which
has no Petrol Station; but still paying $60. membership fee. Where do I get compensated??????

I noticed that those food tasting products, majority are soon to expired!
I was surprise! unacceptable, this is reflect poor management!
I bought big pack salami only use by 2 mths! I feel cheated!
20/11/15, 2.15pm just come out from ringwood branch, chocolate mouse left 10days expired. what the point to collect $60 membetship to trap members buy low quality products.
It is challenge to customers and lose your trustworthy!

I faced an absolutely impolite behaviour on Aug 18,2015 at Costco store in Ringwood, Vic. the cashier name is SERGIO

The cashier was really rude. when I placed the trolley to the checkout counter, Sergio and his helper was

having their endless debate and totally ignore us. when I placed all the items by myself then they just started to

scan the items while they kept poker face all the way: no hello, no thanks, no help, no polite manner, even did

not tell me how much was the total!

they just talking themselves while working, they made me feel unwelcome because I interrupt their party. they just ruin my day.

We understand the warehouse concept so only buy certain goods in bulk after doing our calculation. Some items cost the same or even more expensive compared to coles/Woolworth. The range of goods is very small so don't go to costco if u only want to do your weekly household grocery. Another thing is I thought the roasted chicken meat didn't taste like real chicken!!!!!!so told everyone not to buy this.

The most annoying experience was that we have to line up to have our shopping docket checked after checkout!!! That's a waste of time!!!!!!

Love it! But you do need to know your prices on some things, but that is soo easy to check these days with just about everyone having internet on their phones just check out prices against other retailers while shopping.
Weatbix for example: in Woolworths a 1.2kg box is $4.15 at Costco a bigger 1.3kg box is $3.80. I also find all the alcohol is cheaper than dan murphy.
Just remember that most stuff is in bulk size so you'll need the space at home for things such as toilet paper always handy to go halves with family or friends.

Costco has a rubbish return / exchange policy. I will say that I am not a member, nor will I be because of this!

I was given a gift of beautiful children's clothing that was purchased by a member for my new born twins. The pants has a hole in them, so I brought them back to the store to exchange them. This is a big trip for me with 2 new babies!!!

I am not a member, so they refused. The goods were faulty, you are required to exchange them.

It is poor taste to ring a person who has given a gift and ask them to return it for me.

Poor exchange policy on faulty goods

It's a welcome relief to see Costco in Australia. My wife and I have found a great variety of products that don't exist in the Colesworth stores and they are very price competitive with those that are sold by the duopoly. Their wines are good and at bargain prices and their meat is high quality. We like their extensive range of frozen products. I bought a years' worth of razors and shave cream at Costco at massive savings and the quality of their products is good. It wasn't what I thought it was when I first shopped there. We save heaps of money there.
Excellent quality, new products, great and friendly customer service
Some common items out of stock on the days I went there

Aisles have no clear signage. None of the staff could tell you if a particular item you are after is available in store.
All they tell you is go to that aisle and if it isn't on the shelf then the product is not available. Would I risk a futile trip if I live a 100 km away from the nearest outlet? Wish they could emulate Costco in the US.
Savings when items are on specials
No customer service. No product search instore or online.