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tapPerth
Appalling customer care
My parents were on their second Astor cruise sailing from the UK to Fremantle last year, when my father became seriously ill. Medical staff on board the ship were not able to diagnose pneumonia and therefore did not treat my Dad with antibiotics. As his condition deteriorated a decision was made to offload my parents in a country far from home for hospital treatment. Fortunately, my father made a full recovery after being correctly diagnosed and treated in that hospital. But it was a traumatic experience and distressing time for my family. My p...Read more
arents were left, with no means of communication and a long way from home. The Cruise & Maritime Voyages staff did not even contact my parents nominated emergency contact person in Australia or notify any of our family of their whereabouts. The company’s policy does not include notifying family in the case of a medical disembarkation. For the lack of care shown my parents I would never recommend cruising with this company.Similar opinion? Write a review on ieatwords.com.au!
Rod & Cora
- 2 reviews
- 2 likes
Best Cruise Ever
We have just returned from the best cruise ever on the ASTOR every thing was great from boarding to getting off
The crew were a delight each day from the captain who you would see almost every day to our cabin steward he was bright and bubbly each morning calling us by our name ‘s the show’s were top quality we never missed any of them which was a first for us. The cruise director the best we’ve had, Bar staff very good service and friendly bunch would let us know when they took their break
A must was afternoon tea really good spread, down ...Read more
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