DeLonghi Nespresso Citiz Questions & Answers (page 3 of 3)

The Capsules are in various strengths on the side of the packet up to 11 I think. You can buy all different strengths. I am happy with 6. My brother loves 11. On the side of the packet it will have the number also you can check on the Nespresso site. I love Coles capsules they work great in mine as well as their Milk.

It is the strength of the Capsules that count. Nespresso goes from 3 to 11. I like a number 6 my brother will only have number 11 as it is very strong. You will notice on the Nespresso box the strength number. Higher the number the stronger it is. You can buy a box of Nespresso variety pack and the brochure gives you the number of each capsule or you can check the Nespresso site and it shows all the flavours and strength beside it. I really think it is better than any purchased coffee you can get. If you go to Nespresso shop they will give you a taste of any capsule you like and you can judge for yourself.

It all depends on what coffee you have ordered, and also if you are using the right water amount (short or long). If you are using Nespresso capsules, it could just be that you are using a weaker coffee. The only ones I can stand are are 9 and above, the others taste very weak to me.

Yes, the frother switches off after the frothing and heating process. The auto timer seems good. The problem appears to be that the heat is applied in one very small area....hence burning the milk a tad. After about 30 uses, the frother is very hard to clean due to burnt on residue. We still clean the frother as best we can and still use it. The problem does not seem to affect the taste of the coffee. But the cleaning is an absolute pain...working in a very confined area and the burn marks are REALLY burnt on. Would not recommend the machine based on this final aspect. Hope helps. T.

Yes I can say that the milk frother does turn off after heating the milk. Once finished, I immediately rinse and clean the inside of the milk frother. I tend to disagree with the above about heat applied to just one small area. Mine completely heats the whole of the milk. I've certainly used mine well over the 30 uses since I got it. I use mine constantly every day.
With cleaning inside, I just pop out the frother gadget and washes that and thoroughly rinses and drys before putting back on. For inside, I find to clean up just a little bit more, I use one of those magic erasers at the end of the day of usage of the milk frother container. Honestly, I love this coffee machine and can highly recommend it.

I don't have the Lattissma but I would assume you put the milk in first then add the coffee to then add more milk and ending with coffee again.
I've just mastered making a cappachino on my Citiz.
You could probably look at you tube to maybe find out how they do it. Good luck :-)

I'd assume so. If it's out of warranty you might have to ring or email Delonghi and ask who their local repairer is in your region. For example, I have to drive 20km to Ellis Electrical in Dandenong, who seem to be the repairer for lots of brands of coffee machines (Krupps, Delonghi etc). They should give you a free quote for the repair.

I had the same issue - if you ring nespresso machine support line (1800 number) they will explain to you how to clean the pyramid plate & how to descale. These machines have 19bar pressure & the plate referred to needs cleaning when the coffee grounds build up on the face which punctures the pod tops. my delonghi machine is 6 years old & I too thought something was broken but these cleaning procedures fixed the problem,apparently the machine is designed to "leak" when blocked to eliminate risks from pressure build up.

This hasn't happened to me. I suspect something is faulty or that the descaling left some residue over a sensor. Perhaps try descale again?
Regards.

I don't have one of these machines but used my daughter's one when on holidays. Had constant problems with the frother as the milk burnt at the bottom of the spindle so the frother mechanism wouldn't spin. Daughter said it seemed to be a design fault. She had to scrape the burnt milk off with her finger nail before it would work despite thorough washing with boiling water. I was going to buy one of these machines but based on my experience with this one changed my mind. Have seen other machines with a frother that seems to have easier access and must be easier to clean.

Having exactly the same problem... Frother lights starts flashing after a few seconds... Milk burning on the bottom in the same place...
Can you buy a replacement?
What's the answer???

Your frothier is overheating... The gadget that froths the milk is not turning around on the spindle so the milk overheats. You need to scrape off the burnt milk and clean the spindle, hard to do, maybe a hard bristle toothbrush would do it. Design fault.

I have not had that problem with mine.

Must be something wrong with the unit.. My milk warmer is working fine with constant use.

Not aware of this one. I just know there are now other options than just CITIZ, some with money back guarantee right from the store, instead of the questionable product and service we've experienced with Nespresso.

All the answers are found in your manual.

Not aware of this one. I just know there are now other options than just CITIZ, some with money back guarantee right from the store, instead of the questionable product and service we've experienced with Nespresso.

This is what's happening to mine,what can I do

I contacted Nespresso and they asked me to send into them and they sent sent me a loan machine while mine was repaired.
Excellent service and it has given no trouble since and that was 31/2 years ago.

I got the Citiz machine without the milk frother but friends who do have one attached to their Citiz do report that the milk does not heat up enough for them. I haven't closely examined the Citiz frothers so not sure what yours has inside to promote frothing. I imagine it must be similar to mine though....I have a milk frother purchased from Aldi and it has two different whisk attachments to place inside the container that spins the milk, one for latte and a much more whisk like attachment for cappucino. I find the cappucino whisk to be too powerful, ending up with all froth, no milk. I use the smaller whisk and the milk is warm enough for me but my husband puts his mug in the microwave for 10 seconds to heat up further. Hope that helps. I'd give Nespresso or Delonghi a call....they always are very helpful. Good luck

I'm not 100% sure what you mean by double frothing the milk but presume it's self explanatory and therefor my answer is yes.

Hmmm, double nespresso? Not sure what you mean. My machine has just one coffee spout, to make one cup at a time. The milk frothing jug is part of the machine though. It has a base on the machine, you remove the jug to clean it and add milk then place it back on the base. It does not have any cord attached. Hope this helps you. : )