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Rob WhyteGreater Melbourne (Metropolitan), VIC
- 2 reviews
Dinnerly - a massive fan!
Dinnerly has been an absolute revaluation for mw, both with the foods I'm trying and eating as well as the skills I've picked up in the kitchen. I like the emphasis on less waste with packaging and the downloadable recipe cards. Massive fan and I highly recommend.
2 comments
It's so good, I even got my housemate onto it! He loves it! "It's so simply and easy, but it's delicious!" :) :) :)
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MimiFitzSouth East Queensland, QLD
Delicious, inexpensive, easy
So impressed with Dinnerly! We were initially skeptical because of price (could this be too good to be true?) but the meals are easy & tasty. I was particularly impressed by the quality of the meat - Lilydale free range chicken. Yes, this is a basic meal service but we could not buy the ingredients for ourselves at this price. We used Hello Fresh before this which probably had more vegetables but I just add my own vegetables for each meal with Dinnerly. There is less packaging with this meal service which I also appreciate. Overall this is fantastic and would highly recommend!
1 comment
Marley S.Dinnerly
Wow. Thanks MimiFitz. Thank you so much for the very kind words.
We really love hearing directly from our customers and appreciate you taking the time to let us know how you find Dinnerly. We will definitely be forwarding this back to the team ... Read more
Thanks and Happy Cooking, DinnerlySimilar opinion? Write a review on ieatwords.com.au!
Hmmm will reconsider...
Delivered on time - great
But everything is dumped in a cardboard box with ice bricks. The box is wet & any longer would probably fall apart. Delivered at 4:30am, brought inside at 7:30am. Not hot or humid outside.
Chicken not cold - will need to replace.
Mince questionable - will probably replace.
Not simple as I need to sift through ingredients and find what’s what. Hello Fresh do this A LOT easier & provide the recipe card.
For the price (and the fact I need to replace some items) I will look elsewhere in future.
...Read more
1 comment
Marley S.Dinnerly
Hi,
Thanks for reaching out and providing your feedback. ... Read more
At Dinnerly, we offer more of a 'no frills' approach, to save a few expenses along the way and pass the on to customers. We don't package recipes into individual bags and overall use less packaging, this includes sending digital cards instead of paper, so you can access your recipes via the app or online. We would love to chat with you further around the box delivery, all your cold items should have been placed in an insulation bag with the ice packs. Our Food and Quality Assurance team would love to find out more information around this, so please feel welcome to reach out to 02 9056 7570 or [email protected] Thanks DinnerlySimilar opinion? Write a review on ieatwords.com.au!
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Kim SAU
Just like a cooking school at home
We love our Dinnerly coming school. No fancy, chef like stuff. Just quick processes to get to a delicious end we get to enjoy. I would recommend to anyone who doesn’t like waste. Everything is used, it’s all fresh as fresh and easy to put together.
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EstienneSydney, NSW
- Verified customer
Don’t deliver on selected date
My selected delivery times is Mondays between 6PM to 9PM - the last two orders they did not deliver at all on the selected date. The previous order arrived the following Thursday, 3 days late and without letting me know (I cancelled the order the morning after it didn’t arrive but instead they still delivered the order and didn’t refund me as requested). Last night’s order was also not delivered so I cancelled and wont be using their service again.
Also, the times I did receive my orders (late), the vegetables were not fresh and ready to expire. I would never choose these veggies myself in the shops.
1 comment
Marley S.Dinnerly
Hi Estienne,
Thank you for taking the time to leave us a review.
We are sorry to see that you have had a negative experience with us! Please can you get in touch with our Customer Care team on hi@din... Read more
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Sharon LadeiraIllawarra, NSW
- 2 reviews
Love the easy to cook meals!!
The meal choices are good, there is little waste as you need to provide some of the essential seasoning ingredients yourself. The meat and vegies are always fresh and in good condition. The customer service gets back to you promptly and are always helpful. We love having 3 meals a week all sorted and ready to go, it makes the working week so much easier to manage. We are also learning to cook new and exciting things - its fun and healthy!!
1 comment
Marley S.Dinnerly
Hi Sharon,
Thank you so much for taking the time to leave a review on Dinnerly. We absolutely LOVE hearing from our customers, and reading about their enjoyment on cooking with us.
Happy cooking,
Dinnerly
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demiraehansenCentral Highlands and Goldfields, VIC
- 2 reviews
- Verified customer
Vegetarian Meals were not vegetarian.
Vegetarians be careful.
I order it for the first time and was disappointed to realise two out of three meals i ordered (that were labelled vegetarian) had one, if not two items that were not vegetarian friendly. Disappointed, because otherwise the service seemed decent.
1 comment
Marley S.Dinnerly
Hi Demiraehansen,
Thanks for sending through this feedback. We would love to know further details of your experience, are you able to please contact our Customer Care team at [email protected]. We lo... Read more
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Love the meals !
Love the selection of meals, whether you’re vegetarian or not they have a selection for everyone ! Easy to follow recipe cards online that you can reuse anytime if you love the meal !
2 comments
Marley S.Dinnerly
Firstly, we love your user name!
Thank you for taking the time to leave us a review. It has made our day, to read that you are enjoying the food, variety and easiness of Dinnerly.
Thank you
Dinnerly
Your Welcome
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Kalun T.Sydney Surrounds, NSW
Terrible product, even worse customer service
Long story short, signed up for 1 box to trial the product. Didn't like it, and a month later got an email saying I had been billed $80. After speaking to customer service, they flat out refused to submit a refund and basically said lol sorry enjoy the box.
The best thing is they dont even send everything you need to cook the meals. Don't do it.
1 comment
Marley S.Dinnerly
Hi Kalun,
Sorry to hear that you had an unpleasant experience with us, we are a subscription service, where for every box ordered we then order in that produce, creating a zero food waste cycle. Which... Read more
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Nelly
- 2 reviews
Good for budget conscious
Is the most affordable meal kit takes the hassle out of wondering what to cook. Items were always accounted for except on two occasions (over a subscription period of 6 months) but was duly rectified via a discount on the next box. Support was easily contactable via email, I did not feel the need to have to call them.
Recipes were always delicious for the budget. My only personal negative is the mince they supply, I found to be slightly full of gristle (bits of cartilage etc) but figured this is part of how they keep the costs low by using ch...Read more
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aliotakoSydney, NSW
- 3 reviews
Fantastic food box with great choices
I've been using Dinnerly for about 12 months now (maybe a tad longer) and find it great value for money. They have about 15 meal choices and lots of options for delivery times. It is the awesome delivery guys that really stand out. Living in an apartment block, food boxes can "go missing" - I have asked for them to buzz when they arrive. I really appreciate that they do this for me.
Possibly the only downside is that they have been using more plastic recently - but that is not a reflection on the produce (always fresh) just a personal preference.
I do add more vegetables to some of the dishes, but if you do this with the pasta dishes be prepared to have dinner and lots leftover for lunch the next day.
1 comment
Marley S.Dinnerly
Hi Aliotako,
WOW! It's great to hear from a long and loyal customer! We love hearing directly from our customers, so very much appreciate the time taken to leave a review.
We will happily pass on your... Read more
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Jamie N.Greater Melbourne (Outer), VIC
Easy & Affordable
I really enjoy the simple recipes & fresh ingredients. Love that you are not locked into any tricky plans and you can easily skip, pause or cancel future deliveries. Customer service is also amazing. I had forgotten to skip a delivery one week and only realized when my card had already been charged, so I got in contact with a customer support team member online and to my surprise they instantly arranged a refund without question and helped me pause my subscription - Highly recommend this great & affordable meal kit delivery service!
1 comment
Marley S.Dinnerly
Hi Jamie,
Thanks so much for taking the time to leave us a review. We are very happy to read that you are enjoying all aspects of the Dinnerly experience.
Happy cooking.
Dinnerly
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Great value for money
This is a great service and certainly cheaper than most of the others out there. The ingredients have always been fresh and the meat has been excellent quality. I like how it is easy to opt out of weeks. I use this maybe once every two months to give me a break from having to think of what to cook. I have enjoyed the range of food and have enjoyed experimenting with food that I normally would be nervous about cooking.
I knocked off one star because I have had a few weeks where there has really been nothing thats taken my fancy. I also apparen...Read more
tly live in a weird suburb and am unable to choose my delivery time and so have to go with what works for them. Unfortunately it doesnt work for me and so my food gets left outside. However I can confirm that the ice works really well at keeping the products chilled!! I really think Dinnerly is worth a go1 comment
Marley S.Dinnerly
Hi Laura,
Thank you so much for taking the time to leave us with a review and excellent feedback. We appreciate the time it takes and we love hearing directly from our customers, so thank you.
We are... Read more
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Pretty good
My partner and i find dinnerly pretty good value for money, I prefer the simple packaging over other pre bagged meal kits like some other brands do as they took up too much room in the fridge. We are trying meals that we would usually not go for and are alot healthier to what we would usually eat. My partner and i work 45-50 hrs per week each and we are renovating so this has been perfect. I would say some recipes are a bit hard to read. I think the recipes need to be re read as some are out of sequence so we kind of assume or do our own thing...Read more
. 3 weeks in and I still havnt figured out how to print or download my recipes from the app yet which proves to be difficult when my partner and i are both cooking off a small android phone at the same time, if you could only be a fly on the wall .. So maybe a print button on the top right hand corner of the recipe your on would be suuuper helpful1 comment
Marley S.Dinnerly
Hi Natarsha,
Thank you for taking the time to provide us with feedback. It helps a lot when we hear directly from our customers.
Glad that you and your husband are enjoying Dinnerly, especially at such a busy time. ... Read more
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LillianSydney, NSW
Delivery time slots and tracking a joke!
I have used dinnerly for 3 weeks in a row now and the meals do have limited ingredients but have been surprisingly tasty and generally filling enough. My issues have been on delivery time slots and tracking. The time slot I have chosen was 8am-12pm. First box tracking advised it would be delivered at 8.30am, but did not arrive until 10.30am. Whilst it did come within the delivery time slot, tracking was incorrect. The second delivery was scheduled for approximately 9.30am but came at 6.58am (1 hour earlier than delivery time). Today's box arriv...Read more
ed just after 7am but tracking advised it would be delivered at 9.47pm. I asked the delivery person why they have come early and his response was that it doesn't matter what delivery times I have chosen, they will drop it off as soon as they get them on their truck. I called customer service and female operator advised she will file a complaint and that it will not happen again. If it does, I will be making another updated review. Also lettuce was not fresh and was already water and brown at the base. This has been my first issue with not fresh ingredients.1 comment
Marley S.Dinnerly
Hi Lillian,
We appreciate the time taking to provide such detailed feedback. We do take issues with our delivery and produce very serious, and as our Customer Care team member said, a complaint will b... Read more
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LukeSydney Surrounds, NSW
Sensational love it
Cant knock it
Yes there is maybe one meal a month that you dont love but other than that its a hit for our family, kids and grand parents included. As a massive meat eater even tried a couple of vegetarian meals and they hit the mark too.
We get it for 4 days leaving the weekends free to have your favourite Sunday roast or night out meal
1 comment
Marley S.Dinnerly
Hi Luke,
We are so happy to read that the WHOLE family are fans, and that you are even trying some options that you normally wouldn't. Thanks so much for taking the time to leave us with a review.
Happy cooking
Dinnerly
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Boring recipes with not enough ingredients to make a substantial meal
The recipes are really not great, very basic and not that tasty. I have found that to make a decent meal I have had to add additional ingredients, such as veggies and grains to fill the family, and make it slightly more exciting.It is cheaper than other meal kits, but I would prefer to pay a bit more for quality and satisfaction.
1 comment
Marley S.Dinnerly
Hi Kate,
Thank you for taking the time to leave us with a review. We really appreciate hearing directly from our customers. We are sorry to hear that you did not enjoy the meals. Dinnerly does provide... Read more
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JenniferSouthwest, VIC
- 4 reviews
Tasty recipes but not all ingredients included
I've tried Dinnerly for the last month but have decided to stop this service due to the number of recipes which call for ingredients which I don't normally keep on hand.
The recipes are tasty and ingredients are all fresh and good quality, and I like that the packaging is minimal and you print your own recipes or just view them online. The main reason I use a meal service like this, though, is to avoid having to shop, and to avoid food waste. Unfortunately Dinnerly hasn't met my expectations in this regard.
For example, this week there is a...Read more
recipe which says I need the following ingredients which are not included in the box: BBQ sauce, tomato paste, chilli flakes, garlic cloves. I don't normally have these items so will now need to make a trip to the supermarket, spend extra money and end up with a jars of items that will probably go bad before the use by date. I have used another service which costs more but includes almost all ingredients (apart from oil, salt, pepper which can be stored for a long time and are used in most recipes). In my opinion, that service is better value for money for someone like me who wants to avoid additional shopping and having to spend extra money on ingredients which aren't included. One other small annoyance is that the weekly email which lets you know your box is on its way and reminds you of your recipes, does not actually link to the recipes, so you have to log into the Dinnerly site and then navigate to your order to actually find the recipe. It is just a small thing but annoying when you're pressed for time and could be fixed pretty easily.1 comment
Marley S.Dinnerly
Hi Jennifer,
Thanks for taking the time to leave us a review. We really appreciate hearing directly from our customers.
We do ask our customers to have a few extra pantry items on hand with the items... Read more
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Over priced.. never again
$80+ for 4 potatoes, 3 tomatos, 1 cucumber, 1 cup of rice, a pack of chicken thighs, some low quality beef mince and some bread rolls.... might as well save yourself $50 and buy all that stuff while you are at the shops buying all the additional ingredients you need to complete the recipes provided by dinnerly....
1 comment
Marley S.Dinnerly
Hi Scott,
We appreciate you taking the time to leave us a review. We would like to find out more details around your experience with us, so please feel welcome to reach out to our Customer Care team at [email protected]
Thanks
Dinnerly
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WendySydney, NSW
Perfect!!!
I have been using Dinnerly for about a month now. Originally started as I wanted to try controlling my diet a little better in the evenings as I was having too much takeaway. I chose the company for it's ethics and liked the idea and simplicity of 5 ingredients and 5 steps. The lower price was simply a nice bonus. It has been fantastic!!!! The food is fresh and appears well sourced and the recipes include calories so I can portion my meals to help my diet. Environment, wallet and myself all saved thank you very much. It arrives on time every time so far and I simply go tot the website and adjust my meals well ahead of time to ensure I receive meals that I know I will enjoy.
1 comment
Marley S.Dinnerly
Hi Wendy,
This is awesome to read!! We are so happy to see that you have been enjoying every aspect of Dinnerly. We really appreciate the kind words as well as you taking the time to leave us with a review. THANK YOU :)
Love, Dinnerly
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Questions & Answers
Kathleen P.asked
How do I cancel?
1 answer
Marley S.Dinnerly
Hi Kathleen,
We are sorry to hear this, if we can help at all please let us know, and someone from our Customer Care team will be in touch. If you have feedback please send it through to [email protected].
To pause, skip or cancel head to your Account section, Click on settings and scroll to the bottom where it says 'pause or stop' and follow the prompts there. Please keep in mind that we do ask for a minimum of 7 days notice with any changes to boxes, due to our production schedule.
Thanks
Dinnerly
Fay P.asked
I received my delivery last Sat and went to make the beetroot pasta and salad tonight to find that the salad leaves are slimy and the beetroot soft and withered. The ingredients should be good for the week. It's only 4 days from delivery. I also have another salad bag to use tomorrow and there is no way that one will be edible. This is such a shame as I love the flavours and recipes. What has happened? Very disappointing. Fay Sinclair. Coburg North
1 answer
Marley S.Dinnerly
Hi Fay,
Thank you for reaching out, and we are sorry to hear about your state of mixed leaves. We invite you to reach out to our Customer Care team on 02 9056 7570 or email [email protected], The team will be able to assist you with your ingredients.
Thanks
Dinnerly
danele.allwoodasked
Why do I have to give CC details before seeing the menu
2 answers
They need that to cover the cost of your first box which is probably at a reduced price or free! If the box is free then it is to cover delivery. They are easy to deal with, the food is great and are an Australian company as far as I know. I believe them to be an honest and reputable company! SMc
Marley S.Dinnerly
Hi Danele,
All our recipes are also available on our website - dinnerly.com.au/menu. There you can see the menu for the next 4 weeks :)
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Marley S.Dinnerly
Wow! Thanks for the very kind words Rob.
We love hearing directly from our customers and their enjoyment with Dinnerly. This has made our day and we will pass this on to the rest of the team, they wi... Read more
ll be excited to read about the skills you've picked up and meals you've tried.