Organised my first box set the next 4 weeks to skip while I trialled the service. Had one week successfully skip, then the next box I chose to skip I was charged for an sent meals I didn't want as I did not choose. Contacted them immediately upon being charged regarding their mistake, was told I would not be refunded as the order was already placed and ingredients purchased, this was 6 days before my box was due. How is that not enough time to fix their mistake?

Rotten lettuce and green tomatoes with limp carrots. Not quite my idea of a nice dinner. This was 2 days after delivery so u would assume it would last since there is actually 5 days worth of food in there. Never again. I didn’t cancel in time after the last experience and this one had to come but still didn’t blow my skirt up and per the previous 2 boxes. I posted here because if I ring and complain I’ll just be offered a discount on my next box which I will never be getting.

You need a lot more ingredients than in the box, no recepie cards included, vegetables were either too raw or too ripe.
Taste isn’t very impressive either. Not value for money..
I preferred hello fresh despite being slightly expensive, better quality and the box had everything apart from basics like salt and oil.
Disappointed

Have been using dinnerly for several months now and we are loving it. Good portion sized meals and always delivered between the set hours.
Some meals are great to prepare the night before which suits me being a working single mother.

Today I received actual rotten food. There was a bag of I'm guessing kale or leaves that is now sludge... It stinks so badly that surely the person packing it would have noticed? Or are these not as fresh as we are promised??? It has leaked all through this week's box. Very unhappy! Gross!

Paid for. Not received. Been a customer since October. Very frustrating. No answer when ringing. No feedback as to why. Poor communication. We use this food so we don’t go out.

My first box of Dinnerly and am very disappointed with not only the quality, but the recipes and the ‘ease of cooking’. I would much prefer to pay extra through a different company and receive proper fresh ingredients. Tried to alter my next box as the website states to do so 6 days before the next delivery. Payment was already taken out of my account so couldn’t make any changes to my next box? Not happy with the experience I have had so far. Do not recommend

My box never arrived. Cannot get through calling their number and no responses to my emails or messages. It is 2 days late and no idea if it will ever arrive. Can’t even sort a refund as no one answering.

Was due to receive dinnerly now on Saturday morning, I have not received my order but received email and text declaring the delivery had failed - this was information provided to me but the photos supplied were not the name and details of my order they were clearly another customer in a neighbouring suburb!!
I have emailed and message the company but have had no response and it is very unprofessional to have no option in contacting them via phone. I am stressed and worried as every cent I spend on food for my family gets down to the nearest cent in this time. The courtesy of a response to resolve this would be greatly appreciated

We used Dinnerley a couple of times and then stopped - as other reviewers have said, they did not deliver within the specified timeframe nominated which resulted in spoiled food. I shut down my subscription.
Dinnerley have now taken unauthorised payments from my credit card and reactivated my account without my authority. Be very careful if you have stopped using them as they seem to be able to reactivate your account without your authority and then send out food that you did not order. Ensure all of your payment details are removed from your account.

Have been using Dinnerly for several months now. It's important to remember that this is a budget meal delivery service, therefore they use a lot less ingredients. The range is not bad however I would like to see some more healthier and vegetable centric meals. I have found that I am buying vegetables to supplement the ingredients provided as they just don't include enough. However, the pricing is reasonable, you can pick your meals for the week and deliveries have always been on time.

All ingredients are delivered to the door. Recipes are on the net with cooking instructions. One can choose from a variety of meals and also the delivery day and time. Very convenient and I don't have make a meal plan, they do it for me.

Very few ingredients provided for meals
Flavour is poor due to lack of ingriendts
Pantry essentials are little bit ridiculous some times, such as dejon mustard
Not worth the money comparing it to other companies on the market providing the same services