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Reviews

4.2

4,852 reviews
5
(3,226)
4
(688)
3
(118)
2
(158)
1
(662)
  • Product Quality
    4.3 (875)
  • Return Claim MadeYes (27) · No (880)
  • Job Satisfaction
    4.1 (720)
  • Customer Service
    4.0 (907)
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ACD

ACDSouth East Queensland, QLD

  • 2 reviews

Very happy customer.

published

We are very happy with the prompt and professional service. Our installer Andrew was excellent. He was on time, helpful, friendly and we are very happy with his workmanship - especially given that none of our door frames are straight! Thanks



Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationMt Gravatt
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1 comment
Doors Plus
doors p.Doors Plus
Glenn

GlennMelbourne

  • 2 reviews

Fast service

published

Great service from the Springvale store to replace a hollow entry door with a solid wood one
Delivered and perfectly installed with new lock set in only a few days
Thanks, Glenn



Customer Service
Product Quality
Return Claim MadeNo
Store LocationSpringvale
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1 comment
Doors Plus
doors p.Doors Plus

Do not buy a door from doors plus

published

They took over 3 months to install a door which I paid in full up front. Did not answer my calls or reply back to my emails to let me know what was happening. Not happy!



Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationCasula
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1 comment
Doors Plus
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Good Service and Products

published

Staff at Granville store were friendly, helpful and knew their products. They came and measured up the job the same day. The carpenter who installed the door was punctual, tidy and took away old door. The door works well and looks good. Thanks to Matt, Peter and the girls on the phone.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationGranville
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1 comment
Doors Plus
doors p.Doors Plus
Hugh

Hugh

  • 2 reviews

A really nice door.

published

Initially advised 6 to 8 weeks to obtain and install, but it was a rather special solid timber type with an integral full length security screen with hinged window, so found to be not in stock in country, and had to be ordered from China, but then needed the magnetic seal replaced before onsite delivery and installation - so overall took 3 months. Rather surprised at the cost for the timber beading around the doorway frame. The 2 installers were on time and very competent, and completed in around 50 minutes. Looks great, very happy with it.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationCannington WA
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1 comment
Doors Plus
doors p.Doors Plus

Terrible customer service

published

Doors took significantly longer to arrive than advised on ordering. No follow up - I had to call repeatedly to check in our order and several times nobody called back. Avoid.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationBrookvale
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1 comment
Doors Plus
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Ouranita

OuranitaSydney

  • 7 reviews

High quality product and good customer service

published

We’ve had three doors done by Doors Plus now. Tricky measurements for our doorways - older buildings. Store customer service people at Granville were very helpful. Good range of options for our basic security screen door needs. Price was right. Upfront about delivery and installation times/dates and procedures. Installers were excellent and knowledgeable. Doors fit, feel sturdy, look great.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationGranville NSW
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1 comment
Doors Plus
doors p.Doors Plus
Crappy doors

Crappy doorsGreater Melbourne (Metropolitan), VIC

Crap doors

published

Bought 2 entry doors painted plus mushroom stop and entrance hardware. Doors came painted stop only undercoat !!! Both doors were bowed at least 6 mm unfortunately didn't notice till I put hinges on one. No timber inside the doors for furniture instead filled with what looks like green cardboard. In general the worst set of doors I have ever had to hang. If it wasn't for covid 19 the would have got them back. Hours of additional work because of these shoddy made doors.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBallarat Rd, Footscray
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1 comment
Doors Plus
doors p.Doors Plus

Terrible service kicked me out of the store

published
Customer Service
Product Quality
Job Satisfaction
Return Claim MadeYes
Store LocationMinchinbury
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1 comment
Doors Plus
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Melissa W.

Melissa W.Sydney, NSW

Perfect sliding doors

published

Fantastic service from showroom to installation. Love my new sliding doors perfect solution for creating new bedroom. Very fast process from showroom to actual installation. Very happy customer will definitely be using them again

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationMinchinbury NSW
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1 comment
Doors Plus
doors p.Doors Plus

Helpful and competitive price

published

Thanks to Wayne and Sal for helping us find an internal sliding barn door with an inset mirror in a non-standard size. They gave a competitive quote, helpful service and quick access to the door. Would definitely recommend goving them a call to discuss what you're looking for.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSefton Park
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1 comment
Doors Plus
doors p.Doors Plus

Barn Door purchase and installation

published

Outstanding service at the store, 3 day turn around from purchase to installation. Installed on time without any dramas. You pay prior to installation but I don’t find this an issue. Polite and friendly staff.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationCannington
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1 comment
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Mary

MarySydney, NSW

  • 2 reviews

Timber french doors

published

The installation of our new timber french doors proceeded smoothly. The carpenter Adam did an excellent job.
The only hiccup was in regard to installation dates. We had been informed of a date for installation and then received a second call to arrange a date. There was no record of the first date.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPunchbowl
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1 comment
Doors Plus
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WWard1011

WWard1011Sydney, NSW

Very happy customer!

published

New stacker door with security screen installed yesterday. Chev from Brookvale was great and Tony did a fabulous job installing. He was very helpful and left everything cleaner than when he arrived! We are very happy! Would highly recommend Doors Plus.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationBrookvale NSW
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1 comment
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Dean

DeanGreater Melbourne (Inner), VIC

  • 2 reviews
  • Verified customer

Beware COVID-19 demands for increased payments

published

Receipt says $250 "Final balance on completion" and they are now refusing to install on the agreed date unless payment is received in full. "Directions from head office" which they refuse to share. Have tried to contact head office (as the guys in Footscray said I needed to (only a generic email address was provided)) with no luck. They claim they have tired to contact head office too. This is after waiting 12 weeks (not the indicated 8-10 weeks) and having installation postponed once already ostensibly because they were "closing the warehouse for two days". "No fuss"? Absolute rubbish. Do a search for Lanmero Pty Ltd and see it has been closed. No confidence in the outfit whatsoever.

Customer Service
Return Claim MadeNo
Store LocationFootscray
1 comment
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Easy no fuss experience

published

Very happy with the whole process, in this time of social distancing I viewed the doors I was interested in online & with a phone call, I had ordered the door I wanted, simple easy & most important no fuss.
had a call just after online ordering to place a deposit & arrange installation time. Paid balance after door install. If you want a hassle free experience to these guys you won't be disappointed. Great job guys.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationStafford store Brisbane Qld online.
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1 comment
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jason

jasonSydney, NSW

  • 2 reviews
  • Verified customer

Door faulty-worst customer service wont fix

published
Customer Service
Product Quality
Job Satisfaction
Store Locationdoors plus granville
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2 comments
Doors Plus
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jason
jason

Please read my review. Clearly shows I have made multiple attempts to have this door issue rectified. Why would I waste my time and go through it all again. I sent an email regarding my follow up on Monday and still no reply

hopless

published

nice product but stop there delivery late, one week with damage on frame, door fitter same doesn't look professional at all . THE only service who work is the financial for the payment

Customer Service
Product Quality
Job Satisfaction
Store Locationst peter
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1 comment
Doors Plus
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Mazza

MazzaSydney, NSW

  • 3 reviews

Screen door

published

Just had security screen door installed. Excellent service and it looks great. Feels really substantial. All personnel involved were helpful and affable. Went to Casula Doors Plus to order and can recommend them without hesitation.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationCasula
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1 comment
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Barry S

Barry SMetropolitan Adelaide, SA

Exceptional experience from start to finish.

published

Had bi-fold interior door installed. Cannot praise the professionalism, politeness, integrity and quality of all involved - from quote, to payment to installation everything was faultless. many thanks Doors Plus Sefton Park for a perfect experience.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationSefton Park
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1 comment
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Page 2 of 243
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Questions & Answers

Louise76

Louise76asked

What does the customer care team do and what is the process when a customer has a complaint?

2 answers
Disappointed
Disappointed

They ask that everything is paid upfront before any work is done. Once it’s done they don’t care that’s their customer care. We started our order in November last year and only yesterday was the last item installed. I don’t think there is a complaint department as I could not find one. The worse thing is the installer that put a hole in our freshly painted ceiling, I was home and he never said a word and even tried to patch it ? We had to get it repainted and I believe the painter still hasn’t received his money. They came and saw it and took responsibility but that was it.

Doors Plus
doors p.Doors Plus

Hello Louise

Thanks for your question.
Our customer care team take care of all after sales enquiries including concerns a customer may have.
You can either contact them on 02 8610 9950 or email them at [email protected] with your order number and concerns.

Regards
Gus

Gloria T

Gloria Tasked

Hi, am interested in the 2 in 1 door for front and back. would DP be able to put a piece of metal sheet on the bottom of front door as that's where rain batters mine and it's effected it terribly? thanks, Gloria

3 answers
Terry
Terry

HI Gloria,
I think it is possible. Consult their team of experts and they will recommend a solution. Thanks. Terry

Gloria T
Gloria T

Excellent thanks, that'd be perfect.

Doors Plus
doors p.Doors Plus

Hello Gloria

Thanks for your question.
We have a wide range of weather seals we can install at the bottom of the door to help prevent water getting in underneath. We always recommend, if your door is fully exposed, to install some kind if awning or covering over the door to help protect the door from the weather.
Best to pop into your local branch and view the range and options we offer. Once you have chosen everything, one of our trained consultants can come out for a no obligation free measure and quote.

Regards
Gus

Helen

Helenasked

We were considering seeing if DP can do us a quote for new wooden door and screen doors and back door at our place but after reading some of these reviews I am considering our options. We don't have the average sized doors Looks like we will be thinking about this further and seeing what else is available to us? Thanks

6 answers
Trex
Trex

Doors plus at Fyshwick installed 3 bespoke doors for me following an entire house renovation. All but one door were unusual sizes. I paid approx $3700 for all the doors( timber with frosted glass centres) which included the doors, hinges, locks, labour and disposal of an old door. The doors were perfectly installed to fit all the spaces and the job was done in one day. Given the numerous components required for bespoke doors, in the end it was more efficient and cost effective to get Doors plus to do the job. Hiring your own carpenter( who’s speciality may not necessarily be doors) tends not to be much cheaper as you will pay for the materials and labour per hour.

Helen
Helen

That's great to hear but I was hoping to read better reviews than I have I wouldn't hire a carpenter to do a specialist type of job we have three doors plus two screen doors and four glass sliding doors and four screen sliding doors to sort out. Thank you for your reply. I will be considering our options.

Christina Echols
Christina Echols

It seems the reviews vary depending on the branch. Do a filter of reviews with the branch name (I filtered on Brookvale) to get a better idea of the specific branch you would deal with.

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