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ACDSouth East Queensland, QLD
- 2 reviews
Very happy customer.
We are very happy with the prompt and professional service. Our installer Andrew was excellent. He was on time, helpful, friendly and we are very happy with his workmanship - especially given that none of our door frames are straight! Thanks
1 comment
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GlennMelbourne
- 2 reviews
Fast service
Great service from the Springvale store to replace a hollow entry door with a solid wood one
Delivered and perfectly installed with new lock set in only a few days
Thanks, Glenn
1 comment
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Do not buy a door from doors plus
They took over 3 months to install a door which I paid in full up front. Did not answer my calls or reply back to my emails to let me know what was happening. Not happy!
1 comment
doors p.Doors Plus
Hello Frankie
Thanks for your feedback and i apologise for your experience with us. ... Read more
Your feedback has been passed on for future improvement. Regards GusSimilar opinion? Write a review on ieatwords.com.au!
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Good Service and Products
Staff at Granville store were friendly, helpful and knew their products. They came and measured up the job the same day. The carpenter who installed the door was punctual, tidy and took away old door. The door works well and looks good. Thanks to Matt, Peter and the girls on the phone.
1 comment
doors p.Doors Plus
Hello Ginny
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Hugh
- 2 reviews
A really nice door.
Initially advised 6 to 8 weeks to obtain and install, but it was a rather special solid timber type with an integral full length security screen with hinged window, so found to be not in stock in country, and had to be ordered from China, but then needed the magnetic seal replaced before onsite delivery and installation - so overall took 3 months. Rather surprised at the cost for the timber beading around the doorway frame. The 2 installers were on time and very competent, and completed in around 50 minutes. Looks great, very happy with it.
1 comment
doors p.Doors Plus
Hello Hugh
Thanks for your honest feedback!... Read more
We apologise for the delay however we are happy your are satisfied with the finished product. No Fuss!!Similar opinion? Write a review on ieatwords.com.au!
Terrible customer service
Doors took significantly longer to arrive than advised on ordering. No follow up - I had to call repeatedly to check in our order and several times nobody called back. Avoid.
1 comment
doors p.Doors Plus
Hello Fiona
Thanks for your feedback and i apologise for your experience with us. ... Read more
Your feedback has been passed on for future improvement. Regards GusSimilar opinion? Write a review on ieatwords.com.au!
OuranitaSydney
- 7 reviews
High quality product and good customer service
We’ve had three doors done by Doors Plus now. Tricky measurements for our doorways - older buildings. Store customer service people at Granville were very helpful. Good range of options for our basic security screen door needs. Price was right. Upfront about delivery and installation times/dates and procedures. Installers were excellent and knowledgeable. Doors fit, feel sturdy, look great.
1 comment
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Crappy doorsGreater Melbourne (Metropolitan), VIC
Crap doors
Bought 2 entry doors painted plus mushroom stop and entrance hardware. Doors came painted stop only undercoat !!! Both doors were bowed at least 6 mm unfortunately didn't notice till I put hinges on one. No timber inside the doors for furniture instead filled with what looks like green cardboard. In general the worst set of doors I have ever had to hang. If it wasn't for covid 19 the would have got them back. Hours of additional work because of these shoddy made doors.
1 comment
doors p.Doors Plus
Hello
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Regards GusSimilar opinion? Write a review on ieatwords.com.au!
Terrible service kicked me out of the store
We were issued with the wrong doors. We came back and the manager at the Minchinbury store refused to accept that they gave us the wrong doors. He became extremely rude and then told me to get out of his store. Extremely unprofessional I have never had this kind of treatment before in my life and then he called the police to kick me out. All I wanted was a refund so I could go and find doors from another place as we had organised a carpenter to work on installing them that day.
Don’t ever buy from this place without accepting that you would be...Read more
treated terribly when something goes wrong. If things are going ok they will be happy to take your money! They even started to tell me that due to corona virus the fair trade allowed them to not refund money! It’s so unfortunate that people are becoming like this most especially when I am returning the doors the next day and not 1 week later and the doors are in original condition. It’s the last time anyone of my family members will be buying from these guys. They truly don’t care about people’s money in these difficult times1 comment
doors p.Doors Plus
Hello Fadi
Thanks for your feedback and i apologise for your experience. ... Read more
Regards GusSimilar opinion? Write a review on ieatwords.com.au!
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Melissa W.Sydney, NSW
Perfect sliding doors
Fantastic service from showroom to installation. Love my new sliding doors perfect solution for creating new bedroom. Very fast process from showroom to actual installation. Very happy customer will definitely be using them again
1 comment
doors p.Doors Plus
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Helpful and competitive price
Thanks to Wayne and Sal for helping us find an internal sliding barn door with an inset mirror in a non-standard size. They gave a competitive quote, helpful service and quick access to the door. Would definitely recommend goving them a call to discuss what you're looking for.
1 comment
doors p.Doors Plus
Hello Lauren
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Barn Door purchase and installation
Outstanding service at the store, 3 day turn around from purchase to installation. Installed on time without any dramas. You pay prior to installation but I don’t find this an issue. Polite and friendly staff.
1 comment
doors p.Doors Plus
Hello Lynda
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MarySydney, NSW
- 2 reviews
Timber french doors
The installation of our new timber french doors proceeded smoothly. The carpenter Adam did an excellent job.
The only hiccup was in regard to installation dates. We had been informed of a date for installation and then received a second call to arrange a date. There was no record of the first date.
1 comment
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Hello Mary
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WWard1011Sydney, NSW
Very happy customer!
New stacker door with security screen installed yesterday. Chev from Brookvale was great and Tony did a fabulous job installing. He was very helpful and left everything cleaner than when he arrived! We are very happy! Would highly recommend Doors Plus.
1 comment
doors p.Doors Plus
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DeanGreater Melbourne (Inner), VIC
- 2 reviews
- Verified customer
Beware COVID-19 demands for increased payments
Receipt says $250 "Final balance on completion" and they are now refusing to install on the agreed date unless payment is received in full. "Directions from head office" which they refuse to share. Have tried to contact head office (as the guys in Footscray said I needed to (only a generic email address was provided)) with no luck. They claim they have tired to contact head office too. This is after waiting 12 weeks (not the indicated 8-10 weeks) and having installation postponed once already ostensibly because they were "closing the warehouse for two days". "No fuss"? Absolute rubbish. Do a search for Lanmero Pty Ltd and see it has been closed. No confidence in the outfit whatsoever.
1 comment
doors p.Doors Plus
Hello Dean
Thanks for your feedback. ... Read more
Your progress payment has been paid as per your invoice and a $250 balance has been left on the day of installation as per your contract. Regards GusSimilar opinion? Write a review on ieatwords.com.au!
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Easy no fuss experience
Very happy with the whole process, in this time of social distancing I viewed the doors I was interested in online & with a phone call, I had ordered the door I wanted, simple easy & most important no fuss.
had a call just after online ordering to place a deposit & arrange installation time. Paid balance after door install. If you want a hassle free experience to these guys you won't be disappointed. Great job guys.
1 comment
doors p.Doors Plus
Hello Mark
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jasonSydney, NSW
- 2 reviews
- Verified customer
Door faulty-worst customer service wont fix
I purchased a new paid of doors for our front door. The service was all good and well before i paid. Once the door was ready to be fitted the locks provided was different to what we purchased ( we decided to let it go and not fuss about it). Less than 3 months later we noticed the edges of both the insides and outside we all fading and going to a lighter raw wood colour. We made contact to customer care and they assured someone was coming to inspect this. We have sent over 9 emails in the past 10 months of having this issue and yet still not re...Read more
solved. Last email from doorsplus was they will have a rep contact me directly on my mobile which was 5 weeks ago and still no call. I have sent another email already today and lets see if this gets fixed. Spent over $4000 with them on two doors and this is the customer service we received.2 comments
doors p.Doors Plus
Hello Jason
Thanks for your feedback and i apologise for your experience with us. ... Read more
If possible, please email [email protected] with your order number, concerns and photos. A customer service representative will assist on reaching a resolution. Regards GusPlease read my review. Clearly shows I have made multiple attempts to have this door issue rectified. Why would I waste my time and go through it all again. I sent an email regarding my follow up on Monday and still no reply
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hopless
nice product but stop there delivery late, one week with damage on frame, door fitter same doesn't look professional at all . THE only service who work is the financial for the payment
1 comment
doors p.Doors Plus
Hello Laurent
Thanks for your feedback and i apologise for your experience with us.... Read more
If possible, please email [email protected] with your order number, concerns and further photos. A customer service representative will assist on reaching a resolution. Regards GusSimilar opinion? Write a review on ieatwords.com.au!
MazzaSydney, NSW
- 3 reviews
Screen door
Just had security screen door installed. Excellent service and it looks great. Feels really substantial. All personnel involved were helpful and affable. Went to Casula Doors Plus to order and can recommend them without hesitation.
1 comment
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Barry SMetropolitan Adelaide, SA
Exceptional experience from start to finish.
Had bi-fold interior door installed. Cannot praise the professionalism, politeness, integrity and quality of all involved - from quote, to payment to installation everything was faultless. many thanks Doors Plus Sefton Park for a perfect experience.
1 comment
doors p.Doors Plus
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Questions & Answers
Louise76asked
What does the customer care team do and what is the process when a customer has a complaint?
2 answers
They ask that everything is paid upfront before any work is done. Once it’s done they don’t care that’s their customer care. We started our order in November last year and only yesterday was the last item installed. I don’t think there is a complaint department as I could not find one. The worse thing is the installer that put a hole in our freshly painted ceiling, I was home and he never said a word and even tried to patch it ? We had to get it repainted and I believe the painter still hasn’t received his money. They came and saw it and took responsibility but that was it.
doors p.Doors Plus
Hello Louise
Thanks for your question.
Our customer care team take care of all after sales enquiries including concerns a customer may have.
You can either contact them on 02 8610 9950 or email them at [email protected] with your order number and concerns.
Regards
Gus
Gloria Tasked
Hi, am interested in the 2 in 1 door for front and back. would DP be able to put a piece of metal sheet on the bottom of front door as that's where rain batters mine and it's effected it terribly? thanks, Gloria
3 answers
HI Gloria,
I think it is possible. Consult their team of experts and they will recommend a solution. Thanks. Terry
Excellent thanks, that'd be perfect.
doors p.Doors Plus
Hello Gloria
Thanks for your question.
We have a wide range of weather seals we can install at the bottom of the door to help prevent water getting in underneath. We always recommend, if your door is fully exposed, to install some kind if awning or covering over the door to help protect the door from the weather.
Best to pop into your local branch and view the range and options we offer. Once you have chosen everything, one of our trained consultants can come out for a no obligation free measure and quote.
Regards
Gus
Helenasked
We were considering seeing if DP can do us a quote for new wooden door and screen doors and back door at our place but after reading some of these reviews I am considering our options. We don't have the average sized doors Looks like we will be thinking about this further and seeing what else is available to us? Thanks
6 answers
Doors plus at Fyshwick installed 3 bespoke doors for me following an entire house renovation. All but one door were unusual sizes. I paid approx $3700 for all the doors( timber with frosted glass centres) which included the doors, hinges, locks, labour and disposal of an old door. The doors were perfectly installed to fit all the spaces and the job was done in one day. Given the numerous components required for bespoke doors, in the end it was more efficient and cost effective to get Doors plus to do the job. Hiring your own carpenter( who’s speciality may not necessarily be doors) tends not to be much cheaper as you will pay for the materials and labour per hour.
That's great to hear but I was hoping to read better reviews than I have I wouldn't hire a carpenter to do a specialist type of job we have three doors plus two screen doors and four glass sliding doors and four screen sliding doors to sort out. Thank you for your reply. I will be considering our options.
It seems the reviews vary depending on the branch. Do a filter of reviews with the branch name (I filtered on Brookvale) to get a better idea of the specific branch you would deal with.
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doors p.Doors Plus
Hello
Thanks for the great feedback!... Read more
No Fuss!!