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Sh C
- 2 reviews
Excellent customer service
I have been renting through Drive my car for a couple of months now. The car is new and in good condition. It is reasonably priced compared to the conventional car rental companies in the market. I will definitely use their service again and will highly recommend it to friends and family. The rental process from the start to finish was efficient. Keep up the good work and thanks to Jasper who was in charge of processing my car rental.
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IreneDarling Downs, QLD
- 2 reviews
Great customer service
I have been a customer of Drivemycar since December 2018. I highly recommend them if you are looking for a hire car. Thank you to the team at Drivemycar for the excellent customer service you provided.
1 comment
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Al fernGreater Melbourne (Metropolitan), VIC
- 10 reviews
Everything was excellent!
Customer service was friendly and the staff made us feel very comfortable when the paperwork was being done.
The details of the payment was settled during the booking of the vehicle. Upon confirmation of the payment, the car was released.
The car I received was the same car I booked.
I used the car to run errands whilst I was visiting my son in Sydney
1 comment
DriveMyCar T.Drive My Car
Thanks Al for the feedback. Glad to hear you had a positive car rental experience. We hope we can help you again in the future. Best Wishes!
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The reviewer stated that an incentive was offered for this review
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fed upSouth East Queensland, QLD
- 4 reviews
A DECENT CAR FOR A DECENT PRICE
I was able to rent a nice reliable car from this website at a decent price. It was fairly easy to arrange & the owners of the car were really helpful to me. Based on my own experience, I would recommend this to others.
1 comment
DriveMyCar T.Drive My Car
Thanks for the positive feedback. We really appreciate it.
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Matt M.Sydney, NSW
Booking cars that are not even available!!
Booking cars that are not even available!! Booked a long term rental for 6 months, spoke to 3 different staff members to ensure the vehicle I wanted was definitely available, was confirmed with each conversation! Then paid the $500 bond and the $280 weekly payment - got my booking confirmation, confirmed a pick up day and time with Suttons City - arrived to dealer and was advised the car was not even available, then they tried to offer me another vehicle with max of 150kms per day when the one I booked was unlimited KMs.... Would not recommend this company or service to anyone. Very unprofessional and inconvenient!!
1 comment
DriveMyCar T.Drive My Car
Hi Matt,
Firstly, our sincerest apologies.... Read more
We believe we had the vehicle in stock but unfortunately the car had been retired from their fleet a few days prior and all the other cars had been rented so we couldn't find you a car at the location you visited. We know it's a difficult situation and because we are an agent (rather than the owner of the car) we have to assume the stock our suppliers have on the site is available. It is still our responsibility and we are very sorry this situation happened and we're sorry we couldn't find you another vehicle to fit your needs. If you ever need a car, we're happy to provide you with a flat $200 discount on any rental. We appreciate you may not want to take us up on this offer. Again, our sincerest apologies.Similar opinion? Write a review on ieatwords.com.au!
Bad communication and they delete bookings without telling you
First up we were trying to be a repeat customer. We used these guys last year and Justin provided an awesome service. This time round, terrible. Their online chat doesn't seem manned this time and no one gets back. We tried to book an available car and then to find it is not available, got told in a not very clear way that we should book closer to the time. When I emailed them, to clarify.
No response. It is now closer to the time and rebooked again only to find 4 days later that it looks like the booking has been deleted but no email commu...Read more
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DavidSydney, NSW
Bait advertiser or incompetent - either way give them a miss
My request for a car was declined because the car was not available - Yet it was listed as being available on the site along with 4 other identical vehicles and 7 similar vehicles from the same owner at the same location for the 7 days I was requesting. I was offered another car 20 km away. I was seeking something for pickup and drop off close to me so this offer was worthless. To show multiple cars as being available and then suddenly they are not is either incompetence or Bait Advertising. Also 48 hours to confirm a booking? Not exactly 21st Century. By the time I found out it was too late to make other arrangements.
4 comments
DriveMyCar T.Drive My Car
Hi David, sorry to hear you had an issue with the booking. Yes, bookings need to be confirmed with the provider so that can be out of our control. We offered different vehicles to help given the timef... Read more
rame but appreciate that location is an important part of what you needed and we're sorry we couldn't help you. We wish you all the best.Look if the car or in this case car(s) are not available then they should not be listed as available. Advertising goods and services as available when they are not is Bait Advertising. Don’t do it, It’s illegal
DriveMyCar T.Drive My Car
Its not illegal if it is available by the provider and they decide to pull the vehicle from being available. It's their choice and it's not bait advertising. Remember, no one is obligated to sell or p... Read more
rovide a service to everyone. There are many examples of this - someone advertises their car/house/boat is for sale and then decides to keep it or that the offer isn't what they want. Hope that helps.Similar opinion? Write a review on ieatwords.com.au!
Efficient digital sign-up process
After an initial hiccup where the owner response was late and I had to initiate follow-up, the customer service provided by Vincent was first class. The digital sign-up process is efficient and simple to follow and certainly saves time when picking up the vehicle compared to traditional car rentals where a lot of the paperwork is completed at pick-up. The pick-up process basically comprised a vehicle walk-around with the vehicle owner and instructions on how to return the vehicle, something not usually done with car rental companies who often...Read more
leave you to inspect the car yourself. All in all a great proposition/offering and would certainly consider again for longer term use as approximately 25% cheaper than an equivalent rental though one of the big rental firms.1 comment
DriveMyCar T.Drive My Car
Thanks Geoff for the very clear review. We appreciate that sometimes the process isn't always 100% perfect but we do our best to make the car rental experience as easy as possible. Thank you!
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alyssaSouth East Queensland, QLD
Great customer service
Quick response time with customer service. I waited a little longer for the deposit when I returned the car but other than that I would recommend! Thank you to the team!
1 comment
DriveMyCar T.Drive My Car
Thanks Alyssa! Sorry about the delay on the deposit but glad to hear you had a great experience. We hope we get to help you again soon.
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Excellent!
It was all so easy and the airport transfers were excellent. We were really happy with the car. We will definitely be using DriveMyCar again and highly recommend their service.
1 comment
DriveMyCar T.Drive My Car
Thanks so much for the feedback - it's greatly appreciated! We hope to help you again soon :).
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Liangjing DingSydney, NSW
Great car rental experience
I rent a car for Uber, I got confirmation within 48 hours, I had the car exactly matching my needs. They provide documents in time for me to upload to Uber app, and the pick up and drop off process is very fluent and I got my bond back after I return the car.
1 comment
DriveMyCar T.Drive My Car
Always great to help Uber Drivers like yourself get the car you want and at a good price. Thanks for looking after the car as well! We hope to help you again soon!
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The reviewer stated that an incentive was offered for this review
Yours Truly
- 3 reviews
The future of car hire!
Every Christmas I visit Sydney and need a vehicle for two weeks.
I got an awesome car, awesome price with no hassle..Service was simple and friendly, the vehicle was outstanding,
1 comment
DriveMyCar T.Drive My Car
Always happy to help, especially during the Christmas Car Rental rush! Hope we can help again next Christmas :)
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Great experience
Straightforward process and way cheaper than going to general rental companies. I highly recommend this and would just suggest you don’t waste your time anywhere else. You won’t be disappointed
1 comment
DriveMyCar T.Drive My Car
Thanks Amin for the great feedback and being a great car renter too. Best Wishes!
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SAMUEL L.Sydney, NSW
- 2 reviews
Excellent Services
Drivemycar always provided good customer service from both Sales and CS. Payments and Bond were handled well. Booked vehicle are received in good conditions and also meet my personal needs
1 comment
DriveMyCar T.Drive My Car
Thanks Samuel for the detailed feedback. Very helpful for us and our future clients. We hope we can help you into a car sometime soon.
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DriveMyCar are the best
Drivemycar is a good company to deal with.
Resnoble prices for rent, good cars, good stuff,customer servise is really,the bond and other payments were handled well, I have received the same vehicle.
DriveMyCar is the best
1 comment
DriveMyCar T.Drive My Car
Thanks for the kind words Kabalan and we're pleased you had a great experience. We hope we can help you again soon.
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Paul LachalGreater Melbourne (Inner), VIC
Fantastic system
I had never tried drive my car and stumbled onto it as I needed a car for a family holiday in WA. I was slightly concerned but it worked perfectly. Mark was a great host and met me at my rented accommodation, explaining everything about the car and he picked it up at my preferred destination. I wouldn’t hesitate to recommend the process
1 comment
DriveMyCar T.Drive My Car
Thanks for the kind words Paul. We think Mark is a great host too :). Feel free to add this to Google Reviews as well. Hope we can help again :)
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Matteo VigottiSydney, NSW
Beyond my highest expectations!!!
The customer service was excellent.
All the practice had been well handled.
The car was brand new, I couldn't have expected better than that!
Drive my Car service and Sutton City, they gave me the opportunity to enjoy my holiday to the fullest!
1 comment
DriveMyCar T.Drive My Car
Hi Matteo, thanks for the feedback. Always nice to get a new car as a car rental too! We hope you had a great trip.
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DriveMyCar T.Drive My Car
Thanks for the great review Irene. So happy we could help!