Although I couldn’t get the unti from Dux I was able to purchase this and then have Dux come and install and remove the old unit too! An awesome guy Will came to install and we had a great ol’chat while he was working hard! Thank Dux!!

Installed 2 1/2 years ago and has been great up till now. In the past week the pilot light has gone out about 3 times. It relights without a problem but then couple days later cold water again. Spoke with installer and he advised that certain units <dating back to mine, didn't have a pilot light guard fitted and it was an issue that Rheem should repair under warranty. Will contact on Monday, we'll see.

It copes well with the whole family using the hot water never runs out so happy we chosen the 5 star instead of the 4 star would recommend it to others

following minor issues with pilot light repeatedly going out 5times in a month the unit is now performing to full satisfaction and the unit in my opinion is recommended providing it keeps performing at the same rate as of now .issue of pilot light was rectified fairly quickly within the day following my phone call to service dept.

Lasted for 4 years - kept going out throught - badly and cheaply made - pipe leaking water - the whole thing caught fire - not safe - warranty only covers the tank - not the shonky additions like poorly welded piping - stay away from this brand

The water flow and heat produced by this unit is wonderful, had forgotten what a good shower feels like. I would have no hesitation in recommending this unit to my friends and family

Performing extremely well, control on temperature of the hot water is excellent. It is supplying more than enough hot water for our family. The unit is relatively quiet even at night time. Great product, Dux

Very energy efficient product which delivers what we need - hot water when we need it. Price is also very reasonable. Installation was quick and professional. Highly recommended this product to everyone.

This System does what it claims to do.
It makes hot water with speed to deliver.
Clean looks in a functional package with
A solid warranty and very competitive
Pricing.
Well done Dux

Hot water supply OK for first 15 months. However of late it appears that the thermostat control is failing with the need to drop at least 20-25% of the tank capacity to give a cold water shock "before" the gas system fires up to bring the tank temperature up to operating level. Issue began April 2022. Very frustrating for a quality product.
Local Dux authorized plumber not returning phone calls, despite assurance from office to do so.

It copes well. No temperature fluctuation. Much better than my old system. No more waiting. I can have water for my bath and hot water for washing dishes and clothes at the same time.

Only 2 people in the house and the unit copes well, when the family 2 off come to stay do not have to wait for the unit to heat up it supplies adequate water and at the right temperature for 4 if required.

I bought this boiler as it was a direct replacement to my old system the old system lasted 17 years with no maintenance or issues the new unit seems as good at the moment

Our 16 year old gas storage hot water system had become unreliable. Knew that at Bunnings I could arrange next day installation. Paid the extra $50 for this and was contacted later in the day that the installation would not be done the next day but the day after that. The extra $50 was refunded. Told that plumber would be in contact which he was, on the morning of installation. Installation went smoothly although there was an additional cost. This I had been warned about. Water is very hot, perhaps too hot.

Pilot light issues - like other reviewers I put this down to stronger winter winds .. but, my bad .. any strong wind !! Interior insulation has already started to fail within unit .. I've got someone coming over later today to replace it with a proper HWS .. very disappointing to relight a pilot light at 2.30 to 3 o'clock on a wintery morning (yes - I work early) and then having to go into work without being able to shower .. grr

Replaced the unit with the same one.good value for rental.i got 9years out of it.couldnt be bothered fixing it so i replaced it.never had a problem with it in the past till it stoped.pilot light would stay on and approx $500 to try and fix it.no guarantee. No thankyou.

We have had no problems with this unit. So far we are happy with the unit we chose to replace our old one. It seems to be more efficient than our old unit and we get no overflow. We had to connect a garden hose to our old one and have it running into the garden as we always had water coming our of the overflow pipe