Happy with product as it heats really well, Install was great, but appliance had an issue, Pilot light has blown out a few times, Today as promised the heater was fixed in 10 minutes, Thank you to the Dux team and person who came out and fixed. 10/10 for service..

Installed 2 1/2 years ago and has been great up till now. In the past week the pilot light has gone out about 3 times. It relights without a problem but then couple days later cold water again. Spoke with installer and he advised that certain units <dating back to mine, didn't have a pilot light guard fitted and it was an issue that Rheem should repair under warranty. Will contact on Monday, we'll see.

We installed the 170D5N about 4years and for the last week or so we have been having alot of cold showers as the flame keeps going out. Extremely disappointing start to the Christmas holidays.

It copes well with the whole family using the hot water never runs out so happy we chosen the 5 star instead of the 4 star would recommend it to others

Purchased from bunnings in 2012 and over much of the time installed made many noises whilst heating up the water (close to bedroom on outside, no sleeping till water has heated up) Now looking at the other reviews, definitely a design or component problem with these units. Peered inside unit, problems with pilot light, controller faulty and melted insulation with black soot. Not worth the risk with these units. Previous Rheem unit lasted 18 years till it leaked.

Installer came within 24 hours. Very professional and courteous. Unit is working perfectly. Time will tell how good it is, but at this stage everything is working well, thank you.

following minor issues with pilot light repeatedly going out 5times in a month the unit is now performing to full satisfaction and the unit in my opinion is recommended providing it keeps performing at the same rate as of now .issue of pilot light was rectified fairly quickly within the day following my phone call to service dept.

Our builder installed 2x 2016 one at each side of the house. We have started to have constant problems with one in particular which keeps blowing out. I relight and it sometimes lasts a couple of days until this week. When I was lighting it it caught on fire and the flames came gushing out towards my face. At this point I have realised that this has been happening previously as the vents at the top are black with smoke and inside smoke marks also. Until this point we were happy with the system but don't know what to do now as not in the position to replace it.

Our new Dux Prodigy 5 is now three weeks old. Our hot water is the hottest it has been for years. Great product and I would recommend this brand to anyone replacing their existing heater

Lasted for 4 years - kept going out throught - badly and cheaply made - pipe leaking water - the whole thing caught fire - not safe - warranty only covers the tank - not the shonky additions like poorly welded piping - stay away from this brand

I had my 170D5N installed in my new house by the builder around March 2014; for the past 6 months it has had constant flame outs with the pilot not staying on, I also found that the insulation outside it has burned, unfortunately we have been through difficult situations and cannot afford to pay for a plumber to fix it and we cannot even think about buying a new one, we expected more from this product and are extremely disappointed.

Replaced an existing Dux heater that had lasted a long time. Was a straight swap so fitted perfectly in the alcove. The thermostat mechanism seems to be a lot more modern than the one in the old unit. Has worked well from day one.

We bought this unit 170D5N from Bunnings with complete installation as we expected to have a very reliable product. It's being nearly 4 years now. Scince very beginning it has issue of pilot lamp going off and as I'm usually out for work my wife and young kids hd to suffer a lot.
We complained and complined even I filed a complaint last week at Dux website and so far no reply.
We cannot aford to buy a new one and I have no idea how to get it fixed as tried.
I'm seriously concerned if this product is safe to use we have to keep it at max for longer period for hot water and I can see it's foam around has started melting.
What I can think is that it was a bad choice we made while trusting the name of Dux and Bunnings

The water flow and heat produced by this unit is wonderful, had forgotten what a good shower feels like. I would have no hesitation in recommending this unit to my friends and family

We were relieved to have the Dux replacement installed in late August and to finally have hot showers. The installer arrived on time, was friendly and gave good advice and information on the performance of the heater. It has been operating very well so far and provising us with ample and consistent hot water.

We had a new dux waterheater installed awhile ago, it has been doing a great job ever since the installation day,
Water temperature is consistant and even when we have visitors and the hot water gets low you only have to wait 30 mins and its hot again,very very happy customers,at a good price,what more can you ask for! Thanks.david.

Performing extremely well, control on temperature of the hot water is excellent. It is supplying more than enough hot water for our family. The unit is relatively quiet even at night time. Great product, Dux