Happy with product as it heats really well, Install was great, but appliance had an issue, Pilot light has blown out a few times, Today as promised the heater was fixed in 10 minutes, Thank you to the Dux team and person who came out and fixed. 10/10 for service..

Installer came within 24 hours. Very professional and courteous. Unit is working perfectly. Time will tell how good it is, but at this stage everything is working well, thank you.

Our new Dux Prodigy 5 is now three weeks old. Our hot water is the hottest it has been for years. Great product and I would recommend this brand to anyone replacing their existing heater

Replaced an existing Dux heater that had lasted a long time. Was a straight swap so fitted perfectly in the alcove. The thermostat mechanism seems to be a lot more modern than the one in the old unit. Has worked well from day one.

We were relieved to have the Dux replacement installed in late August and to finally have hot showers. The installer arrived on time, was friendly and gave good advice and information on the performance of the heater. It has been operating very well so far and provising us with ample and consistent hot water.

We had a new dux waterheater installed awhile ago, it has been doing a great job ever since the installation day,
Water temperature is consistant and even when we have visitors and the hot water gets low you only have to wait 30 mins and its hot again,very very happy customers,at a good price,what more can you ask for! Thanks.david.

We are very happy with the hot water service and the service Dux provided from start to finish. Their guidance regarding which service to install was extensive and our selected choice serves our family of four well. Quick turnaround at an extremely competitive price.

My parents’ hot water system unit is having issue with pilot light getting off all the time. After reading the reviews and I am concern regards to the safety of this product. The other reason is my parents unable to resolve this issue due to their age and physical well beings. Getting a product that created stress to your daily life is not pleasant.

We had the Dux Prodigy 5 170DB5N installed about a month ago, and we couldn't be happier with our new hot water system. So far, everything has been perfect: the professionalism of the Dux hot water installation team, Dux's customer service, the ease of getting the installation organised in the first place, and of course the product itself. We're pleased with how quickly the water heats up, and would definitely recommend this hot water system for a family of 4.

Water heating unit only lasted 3 years, got it installed in May 2016. Unitrol and thermocouple needs replacing. After talking to people and doing bit of research, this is known issue with Dux. But the worst part is Dux only provide one year warranty for the parts and 10 year warranty for the tank. It costed me $600 to get it fixed and not sure how long it will run.

This is the 2nd unit in 4 years that I have had. This brand is a death trap. Flames were firing up the inside of the casing and melted all the insulation and nearly burnt my face off. Danger! Stay away.

Had this unit installed in our new home in 2012 and has been terribly noisy to live with.Had new anode installed, reliefvalve & constant pilot-light issues.Just returned from a week holiday with no hot water, not-happy.

Working well, easy and fast installation to replace the old unit. a bonus is that our long last hot water hammer has been greatly reduced.
Hot water temperature is very good with constant temperature.

Gas Hot Water Heater is holding up well since installation in January 2018 with no major issues so far. Having said this, I wouldn't expect issues to arise after one year but so far it's doing well.

Cannot fault the installation,supply and performance of my unit.Only had it installed March 2022.No problems whatsoever as you would expect,being so new.I would expect 10 years minimum just like my previous gas hot water unit.Dux have a good reputation so any problems would be dealt with promptly I would imagine.I purchased through Bunnings and had no problems,they were very good to deal with.

Overall I have been happy with the system. We purchased the system through the Bunnings service and overall the process was very simple. We had some issues with gas (haha) but Dux and the installers have been excellent in following up an issues.

Cannot fault the supply, installation and performance of our new hot water system. We are retirees, so only 2 of us, but recently had the family home to stay, lots of extra showers and no problems with the extra demand. Hot water always. Very happy!

Good product, been working ok after installed.
Came back from holiday, turned off itself a few times but stable use after.
Love how quickly the turnaround time to arrange someone to connect the hot water system and the follow up

Was installed very fast, following day actually,
Unit is operating perfectly for our family of 4, Our independant installer recommend Dux, Australia's largest hot water manafacturer,
Where very happy so far and look forward to many years of trouble free service

Our Dux hot water unit has been operating perfectly since we had it installed a few months ago. Our experience in purchasing through Bunnings was great, installation was organised quickly and the process was overall a positive one. The unit copes well with the demands from our family of 5.