As of March 6th 2022, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
Reviewer Photos & Videos
DarrylSydney, NSW
Can’t rate it lower than 1
I can’t rate it lower. Got installed approx Nov 2015. A year of so later pilot light keeps going off. Called dux but there is only a one year warranty.Now it turns off all throughout the day. Looks like the foam inside it has disentagrated as well. Going to be a fun winter having to go out at 530 in the morning to switch it on. Not happy
1 comment
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GregIllawarra, NSW
Heaps hotter and better pressure than our old unit .absolutely stoked in a great product and we never run out now
Long showers are not a problem for us, even after washing our hairy little dogs who need lots of baths .overall we are very pleased with our Dux hot water unit
2 comments
Dux C.Dux
Hi Greg,
Thank you for taking time to leave an excellent review.... Read more
We do appreciate your business. Could you email through your full name (and state your username), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Regards, The Dux TeamHi there, whats this about please?
Is not this information available from my bunnings special order purchase and the installer ?
Thanks greg
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Dan C.Perth, WA
- 2 reviews
- 1 like
Terrible and poor quality product! Stay away!
Terrible hot water unit. Poor Quality!
Had this system installed since mid 2015 and have always had an issue with the pilot light going off all the time. Always thought that it is normal and have been relighting as usual until yesterday the pilot light does not work anymore. Plumber have advise there is many problems with Dux as a whole. The polystyrene in the unit has also burnt off.
1 comment
Dux C.Dux
Hi Dan,
We apologise for any inconvenience this may have caused you and we would like to resolve this issue as soon as we can. ... Read more
So we can locate your details easier, can you email through your name, phone number, address where the unit is installed and serial number of the unit to [email protected] and we will call you. Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Dux Prodigy 5 compares to other Gas Hot Water Storage Systems
Know better, choose better.
VanGreater Melbourne (Metropolitan), VIC
- Prodigy 5 170DB5N
- Verified purchase
Good product so far
Gas Hot Water Heater is holding up well since installation in January 2018 with no major issues so far. Having said this, I wouldn't expect issues to arise after one year but so far it's doing well.
1 comment
Dux C.Dux
Hi Van,
Thank you so much for your great review.... Read more
We are incredibly grateful that you took time out to leave the review!! Our team is always here for you anytime. Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
msairajeshPerth, WA
- 3 reviews
- 2 likes
Terrible hot water system
Wish there was -1 to rate this useless product. Had so many issues with this hot water system. With a toddler in the house, this is the worst nightmare in winter days. Spent multiple repair costs on parts and almost looking like the issues never go away. Dux service has been next to nothing.
It can’t provide basic demand. Forget extended usage
Th pilot light goes off all the time. Every plumber who walked in to repair said how bad the system is as a whole.
2 comments
Dux C.Dux
Hi Msairajesh,
We are genuinely sorry this happened and look forward to resolving with you.... Read more
So we can locate your details easier, can you email through your full name, phone number, address where the unit is installed and serial number of the unit to [email protected] so we can sort this out for you. Best Regards, The Dux TeamSent you all the details you need.
FYI, I had to call in a plumber again to get it working. Another hole in the pocket.
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LochieSydney, NSW
- 5 reviews
- Prodigy 5 170DB5N
- Verified purchase
Excellent hot water
Cannot fault the installation,supply and performance of my unit.Only had it installed March 2022.No problems whatsoever as you would expect,being so new.I would expect 10 years minimum just like my previous gas hot water unit.Dux have a good reputation so any problems would be dealt with promptly I would imagine.I purchased through Bunnings and had no problems,they were very good to deal with.
1 comment
Dux C.Dux
Hi Lochie,
Thank you for taking time to leave an excellent review.... Read more
We do appreciate your business. Could you email through your phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
LochieSydney, NSW
- 5 reviews
- Prodigy 5
- Verified purchase
Enjoying excellent hot showers
Cannot fault the installation, supply and performance of my new hot water system. Only had it installed early March 2022, early days yet and would not expect any problems now or in the future. I look forward to many years of good reliable hot water as I’ve had in the past 10 years with my previous unit. Had a positive experience dealing with Bunnings.
1 comment
Dux C.Dux
Hi Lochie,
Reading your review made our day!... Read more
Thank you for taking the time to leave us such a nice review. We are incredibly grateful that you took time out to leave the review!! All the best, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Y ongGreater Melbourne (Metropolitan), VIC
Very hot water and quick and efficent
It copes well. No temperature fluctuation. Much better than my old system. No more waiting. I can have water for my bath and hot water for washing dishes and clothes at the same time.
1 comment
Dux C.Dux
Hi Yew Har,
Thank you so much for your great review.... Read more
We totally value you being our loyal customer and helping to share the word about us. All the best, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
TrevorGreater Melbourne (Outer), VIC
- Prodigy 5 135DB5N
- Verified purchase
Good product, previous unit was installed in 2008/ New one installed 2/5/18 how good is that for long term service
Only 2 people in the house and the unit copes well, when the family 2 off come to stay do not have to wait for the unit to heat up it supplies adequate water and at the right temperature for 4 if required.
1 comment
Dux C.Dux
Hi Trevor,
We're so happy to hear that from you. ... Read more
Thank you so much for taking time to share your positive feedback. Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Dux Prodigy 5 compares to other Gas Hot Water Storage Systems
Know better, choose better.
Paul . ASouth East Queensland, QLD
Keeping it hot
Overall I have been happy with the system. We purchased the system through the Bunnings service and overall the process was very simple. We had some issues with gas (haha) but Dux and the installers have been excellent in following up an issues.
1 comment
Dux C.Dux
Hi Paul,
You're the best! ... Read more
Thank you again for sharing such a positive experience. It means a lot to us. Best regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Jenny BrownePerth, WA
Happiness is hot water
Cannot fault the supply, installation and performance of our new hot water system. We are retirees, so only 2 of us, but recently had the family home to stay, lots of extra showers and no problems with the extra demand. Hot water always. Very happy!
1 comment
Dux C.Dux
Hi Jenny,
Reading your review made our day!... Read more
Thank you for taking the time to leave us such an excellent review. We are incredibly grateful that you took time out to leave the review!! Could you email through your phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
MinhSydney, NSW
Good product, been working ok after installed
Good product, been working ok after installed.
Came back from holiday, turned off itself a few times but stable use after.
Love how quickly the turnaround time to arrange someone to connect the hot water system and the follow up
1 comment
Dux C.Dux
Hi Minh,
Thank you so much for your great review.... Read more
Our team is always here for you anytime. Please email us at [email protected] if we can help for you in the future. Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
ellicecGreater Melbourne (Metropolitan), VIC
- 2 reviews
We have DUX gas water since 1999
We are a family of 4 and the unit served us really well. I loved my Dux.
Bough them from bunnings including installations for less than $1500.00
They deliver and install the unit in 2 working days.
1 comment
Dux C.Dux
Hi Cecille,
You're the best! ... Read more
Thank you again for sharing such a positive experience. It means a lot to us. All the best, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
KosPilotGreater Melbourne (Outer), VIC
Dux Prodigy 5 135 litre
The previous system was also Dux and lasted for 20+ years.
Pros:
-The installation was easy and flexible as there is one water inlet on either side.
-It is well capable and can warm up the water to a much higher degree than I normally like to use.
Cons:
-The pilot flame has gone out twice during particularly strong storms (Heavy wind and rain). Relighting it under same said conditions is never a pleasure. This is the main reason for giving three stars.
-The relighting procedure printed on the tank is slightly misleading as the selector knob does not need to be depressed all the way into the control housing as the drawing will have you believe.
...Read more
2 comments
Dux C.Dux
Hi KosPilot,
We apologise for any inconvenience this may have caused you.... Read more
Our team would like to resolve this for you. If you can email through your name, phone number, address where the unit is installed and serial number of the unit to [email protected] we would greatly appreciate it. Best Regards, The Dux TeamDux C.Dux
Hi KosPilot,
Thanks for sending through your details and the feedback. ... Read more
Please let us know if you have ongoing issues via email to [email protected], we'd be happy to help. Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Glad to have stayed with Dux. I made the right decision.
The unit was installed quickly and easily, it is of durable solid build, there is no maintenance required, it reheats fast, there are no water pressure issues. Dux has been my choice for decades.
1 comment
Dux C.Dux
Hi Franc,
Thank you for taking time to leave an excellent review.... Read more
We do appreciate your business. Could you email through your phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Dux Prodigy 5 compares to other Gas Hot Water Storage Systems
Know better, choose better.
tonyGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 1 like
- Prodigy 5 170DB5N
- Verified purchase
Replaced Rheem Stellar to Dux Prodigy 5
Was installed very fast, following day actually,
Unit is operating perfectly for our family of 4, Our independant installer recommend Dux, Australia's largest hot water manafacturer,
Where very happy so far and look forward to many years of trouble free service
1 comment
Dux C.Dux
Hi Tony,
You're the best! ... Read more
Thank you again for sharing such a positive experience. It means a lot to us. Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
CherylGreater Melbourne (Outer), VIC
- 3 reviews
- 1 like
This unit has been wonderful.
I have had no issue with this unit. Water temp and flow have been very good. I previously had a dux gas 3 and that unit lasted 16 years odd.
2 comments
Dux C.Dux
Hi Cheryl,
Thank you for taking the time to leave us such an excellent review.... Read more
Could you email through your full name, phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Best regards, The Dux TeamCheryl Innes
88 Sorbonne Drive, Sunbury Vic 3429
0409258025... Read more
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Brenda MGippsland
- 6 reviews
- 5 likes
Leaking and only 7 months out of warranty
Luckily we have a plumber in our family who purchased us this hot water heater in a hurry at mates rates back in the middle of winter in August 2011. Has worked perfectly until recently where a small leak of water running onto the ground below the unit has become larger and larger. The tank is leaking. It is also condensing inside the unit. (luckily it's gas not electric). The unit still produces hot water for the time being but could fail at any time. Tank has a 7 year warranty, and just a few months out of warranty it fails... This is poor f...Read more
orm. Will not be buying a Dux replacement. Instead we will buy a quality product. I would expect a capital item like this to last at least 10 years. The hot water service in place prior to this one was 40 years old.3 comments
Dux C.Dux
Hi Brenda,
We understand your disappointment and agree that this is not acceptable.... Read more
So we can locate your details easier can you email through your full name, phone number, address where the unit is installed, model number and serial number of the unit to [email protected]? Regards, The Dux TeamDux C.Dux
Hi Brenda,
Sorry we weren't able to help you as you have already replaced the unit.... Read more
Regards, The Dux TeamThanks for offering to help. It would have been nice but things like this that are getting worse over time need dealing with ASAP.
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S FormosaMetropolitan Adelaide, SA
Poor quality product and service.
My three year old Dux Prodigy 5 star hot water tank pilot light keeps going out. Also the foam around the lower part of tank has been burnt.
I called Dux and was told not to worry about it as it's still safe' snd just restart the pilot light. I had trouble getting it restarted so called a plumber. The plumber said there had been a fire and the foam around the tank has been burnt. He was able to eventually restart it. He mentioned that a valve can malfunction which can cause this issue.
I called Dux again and no real assistance.
I advised ...Read more
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- Prodigy 5 170D5L
- Verified purchase
Terrible false warranty
I brought two 1 for my rental property broke after 3 years of service. I previously had a Rheem which lasted me 10 years. It only broke because of a tank issue so I expected the DUX to last me until the tank warranty.
The gas keeps cutting off
I called the plumber wanted to charge more than a new one.. thermostat and the lighting plot . Really Disappointed with Bunnings and will avoid them when I can
I will never buy another Duxs product again
Warranty on the box is a joke
1 comment
Duxs send out a plumber this morning after writing this review fix it within minutes all they did was Adjust a valve
It wasn't a part problem it was adjusting of a valve .
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Questions & Answers
Bobasked
The flue damper is faulty and is causing the flame to smother and incomplete combustion there is signs of burnt insulation at the bottom of the unit . Dux are aware of this problem, what has been done to fix it?
2 answers
Dux organised a service person to come and fix the issue
Dux C.Dux
Hi Bob,
Our team would like to speak with you at your earliest convenience so we can get this sorted.
So we can understand the specific details can you please email through your full name, ieatwords username, best contact number, address where the unit is installed, model number and serial number to [email protected] so we can call you back, talk through the issue and try and resolve it for you?
Regards,
The Dux Team
Neal R.asked
I have had the pilot light go out 3 times in as many weeks? Is there a issue with this model? I will write review after hearing back from you.
2 answers
Hi Neil, mine is 2 1/2 years old. After posting my review Dux made contact with me 2 days ago. They then contacted one of their servicing mobs who came out this morning and repaired it under warranty. So, yes, with my particular unit there was an issue. Part replaced in under 10 minutes. Very happy with the service from them. So maybe just post like I did and see what happens. All the best, hope that helped.
Dux C.Dux
Hi Neal,
We would like to resolve this issue as soon as we can.
So we can understand the specific details can you please email through your full name, ieatwords username, best contact number, address where the unit is installed and serial number to [email protected] so we can call you back, talk through the issue and try and resolve it for you?
Best Regards,
The Dux Team
Jemaasked
On the 31/12/2016 i bought a Dux Prodigy at Bunnings because the unit we had would not re light, after bringing it home and cutting open the box decided to try to re light the old Gas heater as we had had a flood down the side of the house and I could see the water mark up the side, it lite so we covered with the cut box and put the Dux Prodigy in shed.
On the 29/9/2019 we installed the Dux Prodigy 5 170DB5N it worked and a couple of days latter we got cold water, so we re light the unit and next couple of days it went out and this is happening every couple of days since, reading peoples reviews it seems to have got a bad name for doing this.
My question is this whilst brand new it is out of warranty what is wrong with it, and what should I do ?
Malcolm Brown
1 answer
Dux C.Dux
Hi Malcolm,
We are sorry to hear about your experience and really hope we can resolve your issues.
So we can locate your details easier can you email through your full name (state this username as well), best contact number, address where the unit is installed, model number and serial number of the unit to [email protected]?
Regards,
The Dux Team
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Dux C.Dux
Hi Darryl,
We are sorry to hear about your experience and really hope we can resolve your issues.... Read more
So we can locate your details easier can you email through your full name (state this username), phone number, address where the unit is installed, model number and serial number of the unit to [email protected]? Best Regards, The Dux Team