As of March 6th 2022, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
Reviewer Photos & Videos
Hot water gas storageGreater Melbourne (Metropolitan), VIC
- Prodigy 5 135DB5N
- Verified purchase
Performance counts
Performing extremely well, control on temperature of the hot water is excellent. It is supplying more than enough hot water for our family. The unit is relatively quiet even at night time. Great product, Dux
Purchased in September 2021 at Bunnings Warehouse for $1,085.18.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Fantastic service from start to finish. Very happy customers.
We are very happy with the hot water service and the service Dux provided from start to finish. Their guidance regarding which service to install was extensive and our selected choice serves our family of four well. Quick turnaround at an extremely competitive price.
Purchased in August 2021 at Bunnings Warehouse.
1 comment
Dux C.Dux
Hi Angela,
We're so happy to hear that from you. ... Read more
Thank you so much for taking time to share your positive feedback. Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
MichelleSouth East Queensland, QLD
- 2 reviews
Unsafe product and regret it so much
My parents’ hot water system unit is having issue with pilot light getting off all the time. After reading the reviews and I am concern regards to the safety of this product. The other reason is my parents unable to resolve this issue due to their age and physical well beings. Getting a product that created stress to your daily life is not pleasant.
Purchased in April 2021 at Bunnings Warehouse for $1,199.00.
3 comments
Dux C.Dux
Hi Michelle,
We understand your disappointment and agree that this is not acceptable.... Read more
So we can locate your details easier can you email through your full name (state this username as well), best contact number, address where the unit is installed, model number and serial number of the unit to [email protected]? Regards, The Dux TeamDux C.Dux
Hi Michelle,
We're glad that the service agent has attended the site and was able to determine what is causing the problem of your hot water system unit. ... Read more
Once they get the parts, they will immediately re attend the site to fix the issue. Regards, The Dux TeamDux C.Dux
Hi Michelle,
Thank you for your cooperation.... Read more
We're happy it was all sorted now. Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Dux Prodigy 5 compares to other Gas Hot Water Storage Systems
Know better, choose better.
- Prodigy 5
- Verified purchase
I wish I read the reviews first before purchasing.
As the title suggest, wish I had read the reviews first and could have saved me hundreds of dollars.
Honestly what a terrible product that's supposed to last 10 years at least (parts and tank), the only reason we got it was to replace the existing Dux HWS that came with the house and already leaking so without having to create new connections we decided on this newer version as it fits in the same foot print as well. Boy did we make a mistake.
After only a year of use the Pilot started going out. First sporadic that it didn't cause a bother ...Read more
then it became almost every single night. So imagine waking up to having NO hot water in the middle of winter. It was frustrating. You turn it on only for it to be out by the evening, then turn it on at night to have it out by the time you wake up. Rinse and repeat. I tried to claim warranty with DUX at the time but considering they only give you 1 year warranty for parts (which in itself is ridiculously too short, this is a hot water system that should last as long as a house not a toaster!!) they wanted to charge me a call out fee and verbally agree to their disclaimer that if they find something out of warranty will charge me full price for repairs. I didn't bother knowing the latter will be the outcome anyway. That and god knows how much they'll rip me off by. Now 2 years later, in total 3-ish years of ownership, the thermostat knob has conked it. Out of no where. Beautiful one day, rubbish the next. The pilot turns on but the thermostat knob no longer ignites the burner. Some times it does out of the 100th try but doesn't heat up water at all and turns off after 15 minutes. USELESS.Purchased in September 2021 at Bunnings Warehouse.
1 comment
Dux C.Dux
Hi Kay Zee,
We understand your disappointment and agree that this is not acceptable. We are genuinely sorry this happened and look forward to resolving with you.... Read more
So we can locate your details easier can you email through your full name (state this username as well), best contact number, address where the unit is installed, model number and serial number of the unit to [email protected]? Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Graham RogersMetropolitan Adelaide, SA
- 3 reviews
- 1 like
- Prodigy 5 170D5N
- Verified purchase
**** Fantastic Response Thank You --- Less than 4 years old and pilot light keeps going out
I had the problem detailed below.
Within 2 days the Company called to organise a plumber to check it out.
Within 2 days the Plumber had attended, replaced a couple of bits
and problem solved - all under warranty
Thank you very much to all concerned
-------------------------------------------------------------------------------------------------------------------
It appears that all of the people giving a 5 star rating have only purchased their HWS in the last 6 months or so....Read more
All of the poor ratings come from people who have had a system for a couple of years and the unit starts to have problems, probably much earlier than anyone would expect. I had my 170D5N installed in October 2015, less than 4 years old and now the pilot light keeps going out. The insulation also appears to show signs of being burnt, and there appears to be a fair bit of steam emanating from the top of the unit when it is heating, as well as a fair bit of condensation inside the top cover. After less than 4 years, I'm not a happy customer and couldn't recommend a product that seems to develop problems so early in to what I would hope to have been at least a 10 year lifespan ??? Model 170D5N Serial No: 15081845067H Manufactured 18/8/2015 Installed early October 2015, paid for on 7th Oct 2015 $1,525.00Purchased in October 2021 for $1,525.00.
3 comments
Dux C.Dux
Hi Graham,
Our team would like to speak with you at your earliest convenience so we can get this sorted.... Read more
Can you please email through your best contact number to [email protected]? Regards, The Dux TeamHappy to chat
My mobile is 0418 111 333
Dux C.Dux
Hi Graham,
Thank you for updating your rating and appreciating our efforts in resolving your issue.... Read more
Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
OSydneySydney, NSW
Excellent Hot Water System!
We had the Dux Prodigy 5 170DB5N installed about a month ago, and we couldn't be happier with our new hot water system. So far, everything has been perfect: the professionalism of the Dux hot water installation team, Dux's customer service, the ease of getting the installation organised in the first place, and of course the product itself. We're pleased with how quickly the water heats up, and would definitely recommend this hot water system for a family of 4.
Purchased in July 2021 at Bunnings Warehouse.
1 comment
Dux C.Dux
Hi there,
Thank you for taking time to leave an excellent review.... Read more
We do appreciate your business. Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
YianniWestern Australia
WHAT A NIGHTMARE!!!
I’ve had the dux for just over 3 years. Since having the system at least once a month the light would go out and I would need to reignite, yes annoying but still got hot water. Start of this year this was happening more frequently until the pilot stopped working. Called dux, out of warranty period got plumber over, spent$400 for new thermostat and burnt all the polystyrene inside. 5 months later same problem. My unit is not even 5 years old and it’s looking like I need to replace. Not fair and not happy!!!!
Purchased in August 2021 at Bright Print Group for $1,100.00.
1 comment
Dux C.Dux
Hi Yianni,
We are genuinely sorry this happened and look forward to resolving with you.... Read more
So we can locate your details easier can you email through your full name (state this username as well), best contact number, address where the unit is installed, model number and serial number of the unit to [email protected]? Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
GarySydney, NSW
Excellent product
Very energy efficient product which delivers what we need - hot water when we need it. Price is also very reasonable. Installation was quick and professional. Highly recommended this product to everyone.
Purchased in May 2021 at Bunnings Warehouse for $1,113.00.
1 comment
Dux C.Dux
Hi Gary,
You're the best! Thank you again for sharing such a positive experience. It means a lot to us.... Read more
Could you email through your full name (state this username as well), best contact number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Don’t buy Dux
Water heating unit only lasted 3 years, got it installed in May 2016. Unitrol and thermocouple needs replacing. After talking to people and doing bit of research, this is known issue with Dux. But the worst part is Dux only provide one year warranty for the parts and 10 year warranty for the tank. It costed me $600 to get it fixed and not sure how long it will run.
Purchased in June 2021 for $1,700.00.
4 comments
Dux C.Dux
Hi GGperth,
We would like to resolve this issue as soon as we can and we apologise for the inconvenience this may have caused you. ... Read more
So we can locate your details easier can you email through your full name (state this username as well), best contact number, address where the unit is installed, model number and serial number of the unit to [email protected]? Best Regards, The Dux TeamHaven’t heard anything from them in last 2 days. They were quick to respond to the first review (seems like automated message setup by Dux)
Dux C.Dux
Hi GGperth,
We apologise for the delay and as mentioned, we're looking forward to resolving this with you.... Read more
We are still investigating on it and we'll get back to you as soon as we have one. Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Dux Prodigy 5 compares to other Gas Hot Water Storage Systems
Know better, choose better.
Kim V.Perth, WA
Excellent
This System does what it claims to do.
It makes hot water with speed to deliver.
Clean looks in a functional package with
A solid warranty and very competitive
Pricing.
Well done Dux
Purchased in June 2021 at Bunnings for $1,011.00.
1 comment
Dux C.Dux
Hi Kim,
Thank you for taking time to leave an excellent review. We do appreciate your business. ... Read more
Could you email through your full name (state this username as well), best contact number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Mike H.Metropolitan Adelaide, SA
Constant problems past 2 years
I purchased the Dux prodigy 5 in 2014. The past 2 years I’ve had constant flame outs with the pilot not staying on. Now it has burned the insulation outside.
Purchased in September 2021 at Tradelink for $800.00.
2 comments
Dux C.Dux
Hi Mike,
We'd be happy to assist you with your question.... Read more
If you can email through your full name (state this username as well), best contact number, address where the unit is installed and serial number of the unit to [email protected] it will be great. Best Regards, The Dux TeamThanks will do
Similar opinion? Write a review on ieatwords.com.au!
aldiPerth, WA
Cant help when it comes with the new home
Replaced Tempering value in 4 years time that costed $350.00. Now the Gas control valve is gone and insulation charred. The unit is 6 years old. Plan to replace with another brand on Monday morning!
Purchased in November 2021.
1 comment
Dux C.Dux
Hi Aldi,
We would like to resolve this issue as soon as we can. ... Read more
So we can locate your details easier can you email through your full name (state this username as well), best contact number, address where the unit is installed, model number and serial number of the unit to [email protected]? Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Cold shower againMetropolitan Adelaide, SA
Flue damper issue?
At the 3 year mark the pilot light kept going out and we couldn’t relight so replaced the thermocouple. After a month the pilot light get going out, plumber said it is a known issue with this model. Interesting to read so many bad reviews on line with the same problem!
Purchased in April 2021 at AGL for $1,500.00.
1 comment
Dux C.Dux
Hi there,
We would like to resolve this issue as soon as we can. ... Read more
So we can locate your details easier can you email through your full name (state this username as well), best contact number, address where the unit is installed, model number and serial number of the unit to [email protected]? Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
CaesarGreater Melbourne (Outer), VIC
- 3 reviews
- 4 likes
**Don't buy this brand***
This is the 2nd unit in 4 years that I have had. This brand is a death trap. Flames were firing up the inside of the casing and melted all the insulation and nearly burnt my face off. Danger! Stay away.
Purchased in September 2021 at Bunnings Warehouse for $1,000.00.
1 comment
Dux C.Dux
Hi Caesar,
We are genuinely sorry this happened and look forward to resolving with you.... Read more
So we can locate your details easier can you email through your full name (state this username as well), best contact number, address where the unit is installed and serial number of the unit to [email protected]? Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
WizSticKPerth, WA
- 2 reviews
- 1 like
Very noisy system
Had this unit installed in our new home in 2012 and has been terribly noisy to live with.Had new anode installed, reliefvalve & constant pilot-light issues.Just returned from a week holiday with no hot water, not-happy.
Purchased in June 2021.
2 comments
Dux C.Dux
Hi WizStick,
We apologise for any inconvenience this may have caused you.... Read more
Our team would like to resolve this for you. If you can email through your full name (state this username as well), best contact number, address where the unit is installed, model number and serial number of the unit to [email protected] we would greatly appreciate it. Best Regards, The Dux TeamHi Dux team, I've just emailed the requested details. Hope you can fix the issue quickly. Just had another plumber fix the system but it lasted only a few days.
Regards
Dean
Similar opinion? Write a review on ieatwords.com.au!
Find out how Dux Prodigy 5 compares to other Gas Hot Water Storage Systems
Know better, choose better.
GazzaSydney, NSW
Great Sevice from DUX - love the unit
Working well, easy and fast installation to replace the old unit. a bonus is that our long last hot water hammer has been greatly reduced.
Hot water temperature is very good with constant temperature.
Purchased in June 2021.
1 comment
Dux C.Dux
Hi Gazza,
Thank you for taking time to leave an excellent review!! We do appreciate your business. ... Read more
Could you email through your full name (state this username as well), best contact number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
MikePerth, WA
- Prodigy 5 135DB5N
- Verified purchase
Issue with system not reheating water as tank temperature drops over 12 hour period
Hot water supply OK for first 15 months. However of late it appears that the thermostat control is failing with the need to drop at least 20-25% of the tank capacity to give a cold water shock "before" the gas system fires up to bring the tank temperature up to operating level. Issue began April 2022. Very frustrating for a quality product.
Local Dux authorized plumber not returning phone calls, despite assurance from office to do so.
Purchased in January 2021.
4 comments
Dux C.Dux
Hi Mike,
We are genuinely sorry this happened and look forward to resolving with you.... Read more
So we can locate your details easier can you email through your full name, best contact number, address where the unit is installed, model number and serial number of the unit to [email protected]? Regards, The Dux TeamWill do tonight. Thanks for taking time to follow up on issue
Mike
Hi, the Dux group sent a local plumbing technician to inspect on Friday 21st June. Diagnosis was the faulty thermostat program. Kit was replaced and the system has functioned as per normal expectation... Read more
s since repairs carried out. Thank you for your assistance, even though the unit was just outside the normal 12 months warrantee, Dux has supported 100%.Similar opinion? Write a review on ieatwords.com.au!
KedduWA, 6163
- 5 reviews
Hazardous Design
Model Dix Prodigy 5 170D5N SN 15070845076H Scorching at bottom from stuck divertor flaps. Reported by Inspector Order 302250698 and Plumbing repairers. Known design weakness of this model. Do not buy. Item design can cause auto combustion and fire. Gas supply to my house was disconnected and Dux avoiding responsibility for their design as many users have this problem and they keep resolving under warranty. Bought in 07/2015 with 10Y warranty. Have been out of hot water for 4 days now.
Purchased in July 2021.
1 comment
Dux C.Dux
Hi Keddu,
We apologise for any inconvenience this may have caused you.... Read more
We hope that we've been able to resolve your issue. Please email us to [email protected] if we can help for you in the future. Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Aeron NSydney, NSW
More like a cold water system.
Be bought this house 2 years ago and in the last 12 months the pilot lights has gone out so many times I’ve lost count! Once again today no hot water. So I re-lit the pilot at lunchtime and it’s gone out again now. And now it’s my problem that Dux manufacture products that just don’t work.
Purchased in January 2021.
1 comment
Dux C.Dux
Hi Aeron,
We apologise for any inconvenience this may have caused you.... Read more
Our team would like to resolve this for you. If you can email through your full name (state this username as well), best contact number, address where the unit is installed, model number and serial number of the unit to [email protected] we would greatly appreciate it. Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Hanh H.Greater Melbourne (Metropolitan), VIC
Poor Quality of controller
Purchase this Dux Prodigy 5 170D5N about 2 and a half years ago. After first year, the pilot doesn't keep light so burner keep turn off, we didn't get hot water. Called Dux few times and get the warranty as under 2 years. Plumber come and just change the thermometer. This last one year, and beginning of this year 2022, when the warranty goes out, the burner keeps turn off. Try to turn on, few hour later, it turn off again. Recently burner not keep long enough to make water tank hot. Call Dux but get advise need to call local plumber with charge...Read more
have to pay. My other house, using other company old hot water system and last 11 years, not problem(i bought the old house in 2008 and not sure how long before that the hot water system installed). This Dux hot water just keep me in cold. Can't get hot water in the morning for shower. I am thinking call plumber coming and pay labour cost plus part, could up to 500A$, this about half price of new Dux and how long does it last, another year? I am thinking buy new hot water system and i don't think i will buy DUX and will tell all my friends and relatives about this experience. Really bad hot water system. I have to come here to write a review as DUX is really not good. 2 years and broken already. Adding to this, gas smell comes out a lot, we can't use backyard as it installed in backyard. Terrible.Purchased in January 2021 at Bunnings Warehouse for $1,200.00.
4 comments
Dux C.Dux
Hi Hanh,
We are sorry to hear about your experience and really hope we can resolve this for you.... Read more
If you can email through your full name (state this username), phone number, address where the unit is installed and serial number of the unit to [email protected] we would greatly appreciate it. Best Regards, The Dux TeamI sent an email to [email protected] and wait to see what happen next.
I have contacted from DUX by phone today. 4th June 2022, after I posted the review yesterday. They sent a plumber to fix the unit issue. As the plumber explained to me, the flame of burner goes out ev... Read more
erywhere, it should go up, but it doesn't. He said that the top of unit, kind of blocked airway, he open the top, fix a little thing on the top, close it, and try to light the burner again. The burner now is looking good, flame goes straight up to to tank. He also explained that i smelled of gas because gas not totally burned and this will stop as he fixed the air way. I asked about the pilot goes off all the time, he said "Because the flame issue, pilot should be ok now. It does go off but not often as before". It has been 2 hours and flame hasn't turn off yet. I will wait and see how long does this last. (Most worry about the controller as the flame used to spread out over the controller, make controller hot) With my opinion, the plumber has very good knowledge and high skills. Thanks DUX for helping me on this.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Bobasked
The flue damper is faulty and is causing the flame to smother and incomplete combustion there is signs of burnt insulation at the bottom of the unit . Dux are aware of this problem, what has been done to fix it?
2 answers
Dux organised a service person to come and fix the issue
Dux C.Dux
Hi Bob,
Our team would like to speak with you at your earliest convenience so we can get this sorted.
So we can understand the specific details can you please email through your full name, ieatwords username, best contact number, address where the unit is installed, model number and serial number to [email protected] so we can call you back, talk through the issue and try and resolve it for you?
Regards,
The Dux Team
Neal R.asked
I have had the pilot light go out 3 times in as many weeks? Is there a issue with this model? I will write review after hearing back from you.
2 answers
Hi Neil, mine is 2 1/2 years old. After posting my review Dux made contact with me 2 days ago. They then contacted one of their servicing mobs who came out this morning and repaired it under warranty. So, yes, with my particular unit there was an issue. Part replaced in under 10 minutes. Very happy with the service from them. So maybe just post like I did and see what happens. All the best, hope that helped.
Dux C.Dux
Hi Neal,
We would like to resolve this issue as soon as we can.
So we can understand the specific details can you please email through your full name, ieatwords username, best contact number, address where the unit is installed and serial number to [email protected] so we can call you back, talk through the issue and try and resolve it for you?
Best Regards,
The Dux Team
Jemaasked
On the 31/12/2016 i bought a Dux Prodigy at Bunnings because the unit we had would not re light, after bringing it home and cutting open the box decided to try to re light the old Gas heater as we had had a flood down the side of the house and I could see the water mark up the side, it lite so we covered with the cut box and put the Dux Prodigy in shed.
On the 29/9/2019 we installed the Dux Prodigy 5 170DB5N it worked and a couple of days latter we got cold water, so we re light the unit and next couple of days it went out and this is happening every couple of days since, reading peoples reviews it seems to have got a bad name for doing this.
My question is this whilst brand new it is out of warranty what is wrong with it, and what should I do ?
Malcolm Brown
1 answer
Dux C.Dux
Hi Malcolm,
We are sorry to hear about your experience and really hope we can resolve your issues.
So we can locate your details easier can you email through your full name (state this username as well), best contact number, address where the unit is installed, model number and serial number of the unit to [email protected]?
Regards,
The Dux Team
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Dux C.Dux
Hi there,
Thank you for taking time to leave an excellent review.... Read more
We do appreciate your business. Please email us at [email protected] if we can help for you in the future. Best Regards, The Dux Team