I bought this boiler as it was a direct replacement to my old system the old system lasted 17 years with no maintenance or issues the new unit seems as good at the moment

Doesn’t do water hot enoughWhat a joke I had to relight pilot 200 time in last 2 days now I have no idea that should I spand money to repair as I read comments and reviews on site

I moved in 4 years ago and change 1 old Dux for a new one as the old one was off often. The new Dux 5 170L has been installed by licensed plumber for less than 3 years and it has problem; foam around burning!

Our Dux hot water unit has been operating perfectly since we had it installed a few months ago. Our experience in purchasing through Bunnings was great, installation was organised quickly and the process was overall a positive one. The unit copes well with the demands from our family of 5.

Unit is only 4 years old have had plumber out to fix once last year and now again flame burning the foam outside the unit again :( looking at a new system instead of fixing this again very disappointed it's on our new home we expected a little more

Our 16 year old gas storage hot water system had become unreliable. Knew that at Bunnings I could arrange next day installation. Paid the extra $50 for this and was contacted later in the day that the installation would not be done the next day but the day after that. The extra $50 was refunded. Told that plumber would be in contact which he was, on the morning of installation. Installation went smoothly although there was an additional cost. This I had been warned about. Water is very hot, perhaps too hot.

Pilot light issues - like other reviewers I put this down to stronger winter winds .. but, my bad .. any strong wind !! Interior insulation has already started to fail within unit .. I've got someone coming over later today to replace it with a proper HWS .. very disappointing to relight a pilot light at 2.30 to 3 o'clock on a wintery morning (yes - I work early) and then having to go into work without being able to shower .. grr

Replaced the unit with the same one.good value for rental.i got 9years out of it.couldnt be bothered fixing it so i replaced it.never had a problem with it in the past till it stoped.pilot light would stay on and approx $500 to try and fix it.no guarantee. No thankyou.

I bought two units (One for my house & another investment property). Both units failed after twelve months. They provided replacement tanks but I had to pay for labour which was over $450 per tank. Had to get consumer affairs to speed up installation of new tanks. Terrible customer service.

A pilot light that stays on seems a fundamental aspect to a functioning hot water system. After 18 months, my unit seemed to be failing every week or two. I initially put this down to strong winter winds. Once summer rolled around, I was still experiencing the issue and rang Dux to report the issue. Apparently it is out of warranty because I didn't report within the two years (i'm out by 3 months). Terrible Dux, I'll not use this company for any of my future builds.

My DUX Prodigy 5 Gas Hot Water System broke after 3 years of service. I previously had a Rheem which lasted me 10 years. It only broke because of a tank issue so I expected the DUX to last me until the tank warranty, this was not the case unfortunately.
The gas keeps cutting off after less than a minute of turning it on, I think the problem is the thermostat because I keep hearing a clicking sound whenever the flame cuts off. I contacted a plumber that will be looking at it tomorrow, am dreading the cost as these things can cost a lot. REALLY DISAPPOINTED WITH THIS PURCHASE.

Absolutely useless. Had to re-light pilot 20 times I 2 days !!! HAs a manufacture dates of December 2014 and was installed in 2015. Spoke to Customer Care...this was a joke. Thermacouple ect only has a warranty for 2 YEARS !!!! Family member had exactly same problem and dumped the Dux....unfortunately it was after I installed my unit

I previously had a Dux Hot Water 135litre system. It was installed back in 1997. No trouble with it. That is my main reason for purchasing one again. The updated version is perfect for 2 people. To date I have only used it a few times a day I could not be happier. No issues to report. In my opinion Dux is the best value for money on the market. PS I also have a Dux Air conditioning system. Excellent system.

We have had no problems with this unit. So far we are happy with the unit we chose to replace our old one. It seems to be more efficient than our old unit and we get no overflow. We had to connect a garden hose to our old one and have it running into the garden as we always had water coming our of the overflow pipe

This came with the house we built. Montgomery Homes, The house is 3 years old and we have to have relit approx. 30 times. The first sign of trouble was within 3 months and we are now up to 1 shower and it goes out. Would not recommend to anyone.

What a piece of rubbish, same issue as others, the flap at the top stops working rendering the heater useless. This is a design flaw but instead of being helpful in fixing it you are told there is only a one year warranty and good luck. The tank may last 10 yrs but the flap seems to have a life of 2 to 3 yrs. Wow, what a rip-off.