Ecco Shoes (page 2 of 12)

Very comfortable golf shoes. So good I bought a second pair.
Had a small issue with my first pair, returned and replaced under warranty. Very happy. 6th pair of Ecco shoes in our house

I had a good pair of Ecco Gortex hiking shoes, although bought sometime ago,, hadn’t been worn much. The body and soles of shoes were in excellent condition. After wearing them for a short period last week, I looked down and noticed one shoe has come apart at the join of sole to shoe. Then I looked at the other shoe and the same thing had happened. I took them to Ecco Bondi Junction to see if I could have them repaired but was told it wasn’t possible. The Assistant referred the matter further. Today I received a lovely email from Michele/Customer Service, who told me to choose a similar pair/price online and Ecco will send a replacement pair to me. I really appreciate this unexpected goodwill.

After sales service is very good. The products are of excellent quality and the range is quite amazing. Very happy with the overall results!

I contacted Ecco shoes regarding a issue I had with a pair of shoes I purchased a long time ago. Every email exchange was efficient and responsive. They value their product to the highest standard and so was the response to my issue. The quality of the products is one thing but to get a quality administration is an absolute pleasure. I can only highly recommend the quality and comfort of the shoes and the service behind them.

I recently reported a problem with the soles that suddenly disintegrated on a pair of dress shoes.
I was advised by Michele from ECCO Australia Customer Service that they would be replaced immediately at no cost to me.
They arrived today and I am most impressed with the service I received.
Thank you, I have now added them to the other 3 pairs of Ecco shoes I wear constantly.

I have a pair of Ecco Biom Golf Shoes which are the most comfortable and easy on the feet golf shoes I have ever worn. After about 10 months part of the sole was coming apart and I notified Ecco about how I might fix it. They asked me to return the shoes to them and then offered to replace them with a new shoe. No fuss and great service.

I have some issues with my shoes and I went to the Bondi Junction store and explained the situation and friendly staff help to report to the head office of Ecco. They solved my problem promptly and replaced with new pair of shoes and again Ecco win a customer forever. Love to recommend Ecco to everyone and love the shoes as well.

I recently purchased a pair of Ecco shoes and I am extremely impressed with their quality and comfort. The leather is soft and durable, and the cushioned insole provides excellent support for my feet. The shoes are also very stylish and versatile, suitable for both casual and formal occasions. I have worn them on long walks and on my daily commute and have not experienced any discomfort or pain. Overall, I highly recommend Ecco shoes for anyone looking for a premium quality, comfortable and stylish footwear option.

I've been buying Ecco shoes for years because of the craftsmanship in their shoes. I had one pair of sandals for two years when the buckle snapped. I took them back to the store to see if I could get the buckle replaced. The store assessed them, and I was told that they would recycle my old pair into new ones and give me a replacement pair. I wasn't expecting this level of customer service and was pleasantly surprised. I am happy that they were able to recycle my old shoes rather than just throw them away.

Always very good quality shoes and, when one pair developed a problem, customer service replaced them without an issue.

I recently bought my second pair of Ecco shoes. The first pair had lasted for years (and are still going). Both pairs are a very comfortable, hard wearing, stylish shoes. My new pair were on special making them great value as well.

A pair of Ecco sneakers I had bought some time ago developed a fault and I took them to my local Ecco store. The assistant examined my shoes, and sent a report to head office, who contacted me within days with an invitation to select another pair, which arrived very promptly. I could not be happier or more impressed with their excellent service.

I have worn ECCO shoes and sandals for more than 2 decades. First when I was working in a gift shop and was lifting and carrying heavy boxes and of course on my feet much of the day. I had severe pain in my right heel and a physiotherapist said ECCO lace up shoes would be of great benefit. They were and I have worn ECCO footwear ever since.
Recently a pair of shoes I had had for some years but worn very little developed faults in both soles. The pair was sent to Customer Service to examine and their response has been both quick, professional and most generous.

I had not recommend ECCO more highly.

First pair: brown lace-ups. Very comfortable. Wore them to travel Canberra-London, only to arrive at Heathrow Airport with rapidly disintegrating soles. Highly inconvenient.
Second pair: open sandals. Wore them this week, only to find the disintegrated sole scattered across the restaurant floor. Embarrassing and inconvenient.
Ecco shoes are not cheap, so why is the quality so poor? This issue has been mentioned by many other reviewers, but there is no explanation from Ecco as to whether this problem has actually been fixed. Without it, I will never risk buying Ecco shoes again.

I sent my Ecco walkers back and they replaced them without the usual interrogation. It was very appreciative.
Thats great customer service !

I've got 4 pairs of ecco shoes and they are great,especially the dress shoes.
Delivery was super quick and the after sales service was first class.Highly recommended.

ECCO staff are professional, extremely knowledgeable and immediately responsive to emails and enquiries.
ECCO set the benchmark for excellence in customer service.
Expert top quality product range with the peace of mind that ECCO stand behind every product that bears it's name.

The team at Ecco were very supportive when I had an issue with my favourite boots. They have replaced them at no cost and I am very grateful to have these fantastic boots to wear.

After contacting ECCO two weeks ago to complain that the soles of an expensive pair of walking shoes were disintegrating despite minimal use and storage in the original box the response was immediate. I forwarded a photo with the original contact. ECCO responded with packaging to forward the shoes to head office. The shoes were accessed and I was offered a replacement pair, similar style and price. My choice was accepted and the shoes arrived today.

A few months ago I contacted Ecco customer service because the sole of my previous Ecco shoes was disintegrating (not due to usage as I kept them in a box). They quickly escalated my case (I didn't have my purchase ticket as I bought them a few years ago) and after sending the boots back for an assessment they agreed to replace them. I ordered a new pair of boots (similar model as I had before) and they arrived shortly.
No need to say that the new pair was comfortable from day one as I'm a big fan of this brand for its excellence in manufacturing. I highly recommend Ecco shoes for the quality of their products and, after this experience, the quality of their customer service.

I have owned and worn Ecco golf shoes for about a decade now. I play a lot of golf but these shoes just stand the test of time and i usually replace them because of asthetics more so then wearing them out. I have had no issues with them until recently where a pair i wear leass frequently had an issue where the soul and upper came apart and they were outside the warranty period but had hardly been worn. I sent them back to Ecco and they agreed to replace them with a brand new pair at their cost. This is one more reason why i will never wear another brand of golf shoe. Great customer service and you have me for life!

Ecco inspected some shoes out of warranty and replaced them. Excellent service with a virtual smile...I originally asked where I ciould get them repaired.

I have the great displeasure of purchasing several pairs of Ecco slip on casual shoes from the mosman Ecco shop. Each pair were faulty in that the stitching unravelled around the toes within a very short time. The Mosman store manager was always rude and unhelpful when I questioned the short life of the shoes and finally the last pair I purchased lasted a couple of weeks over 12 months since purchase. Ecco told me the shoes were over 4 years old (3) when purchased and refused to replace them or refund the $268 purchase price. I will never buy Ecco shoes again and will go back to reebok which are always reliable.

My Biom c-trail shoes started to wear/rub through and were not waterproof anymore. I bought them 14 months ago. I have to say, they were the best hiking shoes i ever wore. Unfortunately, no good anymore in wet weather. So I emailed ecco customer service on the 28.10.22. I was asked to send some photos, then asked to return the shoes. They were sent on the 31.10. and received by them on the 4.11. I didn't ask for a refund or replacement, just wanted to get rid of my disappointment. today is the 11.11.22 and i received a replacement . It doesn't get any better, apart from..i had another reason to order a few more shoes... BIG thanks to ECCO customer service.

I notified Ecco Australia Customer Service about the unfortunate early deterioration of the soles of my Yak Leather Gore-Tex shoes. I also attached photos. As the shoes were out of warranty, I only requested advice on how to arrange repair of the soles. Ecco replied by sending me a post-free code to return the shoes for their inspection. Soon after I was happy and surprised to receive their offer of a new pair of Ecco shoes of my choice up to the same value. Thank you Ecco. I'm now a true believer! My new ECCO ZIPFLEX in Night Sky finish are so comfortable and look super cool. Ecco are clearly concerned about their reputation and they value their customers.

James Wallace, Perth, Australia

A pair of dress leather black shoes that I wear infrequently suffered a sole malfunction. I returned them to ecco mainly to make them aware of the problem not expecting anything outside their warranty.
I received an immediate response, decisive advice and ultimately a refund despite the shoes not being covered by their usual warranty. Even more attracted to this brand

Super easy to navigate the online store, I even setup an account to put my preferred shoes into.
I have bought 4 pairs of dress shoes for work, a pair of sandals, some causal shoes and retro sneakers. Everything was super comfortable out of the box.
I haven’t had to yet but if you need to exchange them you can take them into a physical store.

I had a problem with a fairly new pair of Ecco shoes purchased overseas. I contacted customer care in Sydney and in all aspects of the process I received excellent service - good clear communication from sympathetic staff who outlined policies and procedures. The matter was resolved in my favour within 10 days from first contact. Ecco Shoes are amazingly comfortable and the service in stores and at a customer support level is impeccable. I highly recommend this company as your first stop for great shoes of all types.

Can not fault the service provided from the online staff fast easy seamless
Just what you would expect from a first class company

Recently purchased a pair of Ecco Gortex shoes online. There was a small fault in the stitching and Ecco was very prompt in their reply and sending a replacement pair. Excellent service and a great product. Love the shoes!