Reviewer Photos & Videos
Don’t have oneMetropolitan Adelaide, SA
Great service
I bought some new shoes at the Adel HT store! The service from Gail was amazing she was so helpful and accommodating and went above and beyond to find what I was looking for!
Definitely will shop there again!
1 comment
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C ReillySydney, NSW
- 4 reviews
Best shoes ever
I don't wear any other brand now. These shoes are so comfortable and last forever. The heal did eventually fall off my work shoes (haha), but in fairness I had them for about 10 years and wore no other shoe for work....which is five days a week for 10 years, so I think you can forgive that. The hiking sandals don't last as long if you're putting them through a lot, but I do put them through a lot and I don't follow any of the care instructions because I'm lazy. I still usually get a few good years out of them. I have had my current pair for abo...Read more
ut three years and aside from looking a bit shabby they are still in good nick. Even the shoes that have eventually worn out remained comfortable the whole time. I've given two pair of sandals away to charity shops because they were still in good condition after several years, I just got bored and wanted new sandals and needed to make space. So, these are a really good investment. Style wise....this is more comfort over fashion, that suits me but might not suit you, so that could be a down side. I should also say I have narrow feet. My sister has wide feet and says she doesn't find them as comfortable, so also take that into consideration. When I buy shoes, even with Ecco, I choose only minimal heal height and avoid shoes with thin soles as I prefer a decent amount of cushioning. Ecco do sell shoes in such styles, but I have never bought them so can't comment on how they hold up.1 comment
Michele S.Ecco
Thank you for your detailed and honest review! I enjoyed reading it and I'm sure other consumers will too. It's always helpful to read reviews when considering a purchase. Thank you for being our loyal customer :) The ECCO Team
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elenaGreater Melbourne (Outer), VIC
- Online store
- Verified customer
exceptional service
the web site is very east to navigate . I managed to get exactly what I wanted which was a pair of comfortable, stylish, good quality shoes. This is my fourth purchase from ecco and I would highly reccomend them to anyone considering a purchase. Excellent customer service.
1 comment
Michele S.Ecco
Thank you Elena for taking the time to rate us! We're most happy you're happy with our products and service. Thank you for your ongoing loyalty with ECCO :) The ECCO Team
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Review collected in partnership with Ecco
The reviewer stated that an incentive was offered for this review
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RonGreater Melbourne (Metropolitan), VIC
EXEMPLARY SERVICE
Have purchased Ecco Shoes in Doncaster and from their store at Chadstone and would like to commend the excellent staff, particularly Casey and Javier from Doncaster Westfield for their product knowledge and service which was exemplary
1 comment
Michele S.Ecco
Hi Ron, thank you for taking the time to commend our wonderful staff. Your feedback means the world to us. We look forward to welcoming you again soon as our stores start to re-open. All the best from the ECCO Team :)
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- Online store
- Verified customer
Great shoes and good customer service
I have many pairs of Ecco shoes as they are very comfortable and supportive. They are the only golf shoes I wear. I saw a bargain walking ankle boot online and placed an order. I have previously only ever bought shoes by trying them on. They took a little time to arrive, which was explained by an email and the delay compensated for by a $30 voucher for my next purchase. When they did arrive, they were the size I ordered but did not fit - I needed a bigger boot. I thought that the exchange process would be a major hassle, but its pretty easy. Yo...Read more
u return the shoes and order another pair! They give you a link to print a label to return and take it to the post office. No drama. However don't do what I did and misread the instructions about the box. I thought they did not want the box returned, but they very clearly do want everything back. An email with customer service, and the issue was resolved. Bigger size has now arrived and they are excellent. A refund is now coming for the size too small. Great shoes and good customer service.1 comment
Michele S.Ecco
Hi Susan. Thank you for your detailed feedback! We're so delighted you enjoyed our service, even during these difficult times. Looking forward to assisting you again in the future! The ECCO Team :)
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Review collected in partnership with Ecco
Mi Y.Sydney, NSW
- 2 reviews
- Online store
- Verified customer
Nonexistent customer service. Did not receive everything in my order yet unapologetic
Bought some shoes and an accessory. They forgot to pack the accessory. After a week of trying to contact them I was simply told that the records showed that I had received it. I only received a stream of unhelpful and patronising messages from Ecco on Facebook messenger. You’d think you’d get some sort of service after years of purchasing their expensive shoes.
2 comments
Michele S.Ecco
Hi Minami, sincerest apologies from ECCO. As you are aware, your item was showing as fully delivered so further investigation was required. Given the increased volume Aus Post is facing currently due ... Read more
to world events, this did take some time. You have been fully refunded for your shoe-horn. All the best from the ECCO Team :)Yeah I understand deliveries are delayed. That was not the issue at all. I tried calling for a week and no one ever picked up. My email wasn’t responded to. I finally get a response after a week on Fa... Read more
cebook messenger, only to find them rude and unhelpful. Can clearly tell that your company has very poor standards of customer service. I have had no issues at all with other companies during these chaotic timesSimilar opinion? Write a review on ieatwords.com.au!
- Physical store
- Verified customer
On line purchase
Purchased on line the womens shoes for my wife appeared to be the wrong size a visit to the brighton store and liz fixed the problem immediately with an insole. We couldn't have had better service.
Another satisfied return customer.
Ron f
1 comment
Michele S.Ecco
Hi Ron, thank you for this great feedback. We are also big fans of our team at Brighton, and of you ( for being our loyal customer). All the best from Team ECCO!
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Review collected in partnership with Ecco
happyfeetGreater Melbourne (Metropolitan), VIC
- Online store
- Verified customer
the most comfortable shoes
I have been wearing Ecco shoes and sandals for some years now, and I find them the most comfortable shoes. Their sandals come with a number of adjustable straps which I need for my feet, and the multi-vent low goretex shoe is the most comfortable I have ever worn. The shoes wear well and are worth the investment.
1 comment
Michele S.Ecco
Many thanks for taking the time to review these items. We're delighted by this feedback! Best wishes from the ECCO Team :)
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Review collected in partnership with Ecco
KayGreater Melbourne (Metropolitan), VIC
- Online store
- Verified customer
Excellent service!
Purchased Skyler Wedge Bootie on easy to navigate online store, found boots quickly in my size and preferred colour. Boots arrived six days later, perfect fit, great colour, very comfortable.
1 comment
Michele S.Ecco
Hi Kay, we are thrilled to hear you are happy with your product! Best wishes from the ECCO Team :)
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Marie F.Perth, WA
- 2 reviews
- Online store
- Verified customer
Soft, Comfortable & Perfect Fit
ECCO Felicia Stretch Slip-on Shoe | Finding a really comfortable everyday work shoe has always been a chore for me. Finally I have my happy feet in soft, smart, supportive work shoes.
It did take some time to arrive due to COVID-19, however they are worth the wait. 4 hours in and so happy they feel like I've had them for years. I only wished they had other colours. :)
1 comment
Michele S.Ecco
Hi Marie, thank you for your rating and glad to hear you love our shoes as much as we do! Your product review will assist consumers who are considering the purchase of this model. Stay safe and well from Team ECCO :)
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Review collected in partnership with Ecco
GeorgeGreater Melbourne (Inner), VIC
- 2 reviews
- Online store
- Verified customer
Accepted money but had no advertised stock to honor the order.
Purchased a pair of advertised shoes on line and naturally paid for them at the time of purchase, it took Ecco four days to cancel the order due to them not having stock even though they accepted my money now who knows how long they will take to refund my money.
1 comment
Michele S.Ecco
Hi George, we were also disappointed we were unable to supply your item. :( This happens very rarely and most businesses have this occur from time to time. I do wish to advise however that you ordered... Read more
on a Saturday and your PayPal payment was refunded to you on the very next business day (Monday), as soon as our team discovered the item was not in stock. Please check your PayPal account and you will see this is the case. A couple of days later we followed up with an email advising we had found your item in a store location, should you be happy to wait for our stores to re-open. I understand this order did not go the way we all hoped and would be happy to offer further explanation at [email protected] All the best and stay well from the ECCO Team :)Similar opinion? Write a review on ieatwords.com.au!
KingaSouth East Queensland, QLD
- 2 reviews
- Online store
- Verified customer
change shoe size
As previously, I ordered again from Ecco online store. pair of shoes got here,took a bit longer than usual because of covid19, which was still acceptable. the actual shoes in the box were wrong size:( contacted them and from then on the whole process was simple and super quick. thank you. highly recommend the store
1 comment
Michele S.Ecco
Thank you for your 5 star review! We're delighted we were able to fix that little glitch for you and hope we see you again! Best wishes from Team ECCO :)
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Review collected in partnership with Ecco
Marco G.Greater Melbourne (Metropolitan), VIC
Perfect Fit, comfort and quality
The staff helped me find the perfect black boots I needed for winter. The quality is impeccable, from the soul to the leather to the general craftsmanship. The comfort from the soul ensures I can wear them all day and not have sore feet at the end of it. They finish my perfect look with jeans or a skirt. I don't think I would have bought them off the shelf myself so was so grateful that the staff convinced me to try them on. They listened to what I was looking for and advised accordingly without being pushy. I hate pushy sales people but this was a pleasurable experience
1 comment
Michele S.Ecco
Thanks Marco, we're delighted to hear you had a great all-round experience! I hope you continue to enjoy your boots through those cold Winter days! All the best from the ECCO Team :)
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AACSouth East Queensland, QLD
- 3 reviews
- Online store
- Verified customer
Fantastic everyday bag - ECCO SP 3 MEDIUM BOXY
Have been looking at several crossbody bags and the Ecco Medium Boxy, ticks all the boxes. Great leather quality (Ecco standard), big enough for all the essentials without being too boxy to carry, side pocket for easy access to your phone, and the strap(s) has a perfect length (comes with 2 straps). Easy ordering through the online store, helpful customer service, and quick delivery.
1 comment
Michele S.Ecco
Sincere thanks for your review (we love this bag too!) Enjoy and stay well from the ECCO Team :)
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Review collected in partnership with Ecco
GlennSydney, NSW
- 4 reviews
- Online store
- Verified customer
Customer Service that cares
We are living in extraordinary times, and this has led to changes in the way we shop and engage with retail businesses. I want to commend Ecco Shoes online for their service and understanding of my personal situation. I ordered shoes from Ecco online a few days before my company closed its doors because of COVID-19. The shoes had already been shipped via Australia Post, and it was not possible to retrieve them from the office. So instead of waiting until our office re-opened, the Ecco Customer Services Manager shipped a 2nd pair to my home ...Read more
and informed me I can return the 1st pair of shoes when my office reopens. Simply outstanding, I did not ask for this nor was I expecting Ecco to offer it. This is the message I received from the Customer Services Manager; "We are in the midst of unprecedented times, and there is no existing model for events such as this. As such, I am going to extend an offer of goodwill from ECCO, and resend your item." Ecco is an outstanding shoe brand, I have been wearing Ecco shoes for over 20 years and the quality has never diminished. I am pleased to share their Customer Service also maintains a similar high standard, they have adapted to a situation on the fly and ensured the customer (me) received the best experience. Thank you Ecco Shoes Online.1 comment
Michele S.Ecco
Hi Glenn! Thank you for your kind review and we're most happy we could think outside the box on this one! Stay well and thanks for supporting our brand from Team ECCO :)
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MargaretMid North Coast, NSW
- Ecco Shoes
- Verified customer
shoes laces that don't come undone when walking
I purchased both pairs of sneakers, in the airports. The 'stores' were both kiosk like with a good view of the range. The assistants were very helpful.
i love my sneakers, they are not only attractive but extremely comfortable.
1 comment
Michele S.Ecco
Great to hear, Margaret! Thank you for your 5 star review and your support of ECCO :)
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TrevorPeel, WA
- Online store
- Verified customer
Great products and service.
The Ecco website is easy to follow and the range of products is high quality. I have small feet for a bloke (size 38) and am actually in shoe heaven because of the unisex range Ecco offer (8 pairs and still shopping!) Returns are easy and any problem is soon sorted out. Auspost lost an order and the guys at Ecco sorted it out quick smart. Refund straight away and a bonus discount for my next pair. Can't ask for more than that. As for the shoes I have bought - they are really great, fit is so comfortable and the quality is excellent. I am really glad my searching the net found Ecco.
1 comment
Michele S.Ecco
Hi Trevor! We're thrilled to receive your positive review and also glad you found ECCO :) Best wishes from the ECCO Team
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DisappointedSydney, NSW
- 3 reviews
Most comfortable shoes ever
It was easy to purchase the chosen shoes.
I had a problem with the size and returning them was very easy .
I have been buying Ecco shoes for at least 10 years, due the quality and comforting great style.
1 comment
Michele S.Ecco
Thank you for your 5 star review! We're most happy you enjoyed our online service and thank you for being a loyal supporter of our brand :)
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- Online store
- Verified customer
Amazing customer service and genuine warranty
Customer service second to none these guys don’t mess around !!
I bought a pair of Ecco track boots online, love the boots ridiculously comfortable only after a couple weeks I noticed some stitching had become loose, it seemed repairable so I wanted to see if I could get them fixed by Ecco
I contacted Ecco customer service via email, they got back to me the SAME DAY and after a quick back and forth i posted the boots back to Ecco to be assessed
Unfortunately the repair part of their business was closed by the time I got around to sending the...Read more
m/by the time they got there (I think it was due to cov19) and as my size was unavailable for a replacement pair - a full refund was sent out straight away ! If only all company’s had this approach to customer service! Especially online! Definitely recommend, shoes with a genuine guarantee1 comment
Michele S.Ecco
Thanks for your 5 star review Cody & most happy we could assist! Take care from the ECCO Team :)
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Happy Ecco CustomerIllawarra, NSW
- Online store
- Verified customer
These boots are so soft and light and yet obviously high quality! I bought two.
Love the ease of shopping, free shipping, free returns - and great quality shoes. Also great customer service when I had to do a size return before I worked out that I could do it directly on the site and it was easy. Customer service not only called but emailed and an actual person responded and made sure I was taken care of. How good is that?? I have been an Ecco fan a long time - my first pair of boots lasted over 15 years before I had to finally say goodbye to them when a friend looked at them on me and said "Really?". It was time for a ne...Read more
w pair. I did lots of research on these Bella boots and they are as comfy and quality as everyone says. Nice when reviews are accurate. I love how these are so easy to slip on. My old Ecco boots, black suede, were tall lace-up. I won't miss the laces lol. Very impressed overall with this whole experience and I won't hesitate to buy shoes from them online in future as they make it so painless.1 comment
Michele S.Ecco
Thank you for your lovely review! We're delighted our team could assist and we're thrilled to hear you love our boots as much as we do! Enjoy your new purchases and we look forward to serving you again in the future :)
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Review collected in partnership with Ecco
Questions & Answers
Rebeccaasked
Best boots for the European Christmas markets? They must be comfortable, warm, waterproof and have a suitable tread. Will your recommendation be in-store in any of your locations around Sydney for me to try them on?
1 answer
Michele S.Ecco
Hi Rebecca,
Thank you for your inquiry!
Recommended styles that may suit your needs include the following:
ECCO BABETT BOOT (21557311001) This boot has a Goretex lining underneath the leather making the shoe waterproof and a warm lining for the colder climates.
ECCO BABETT BOOT MID-CUT BOOT (21561312001) This boot utilises water repellent Hydromax technology and a warm lining to keep your feet warm.
The Babett sole in the 2 above models offer comfort and has a tread suitable for wintry days.
ECCO AQUET ANKLE BOOT (20709301001) This boot has a waterproof Goretex lining underneath the leather and a textile lining. This offers more of a casual sneaker look.
The ECCO AQUET ANKLE BOOT and ECCO BABETT BOOT are available at our Tuggerah Westfield and DFO Homebush stores. The ECCO BABETT BOOT MID-CUT BOOT is available in our standard retail stores such as Sydney Westfield, Macquarie, Chatswood Chase and Miranda.
If you are interested in tying them on, I would recommend giving the store a call before you head in to confirm availability. Our store’s location and contact details can be found on our Store Locator page: https://au.ecco.com/store-locator
Happy shopping :)
Siew-Tuan S.asked
Do Ecco do trail runner shoes that accommodate bunions prefer a D width & soft leather.
No answers
Loretta M.asked
What are Ecco shoes/boots like?
I am travelling to Europe and will be doing a lot of walking.
Just wondering whether Ecco shoes/boots are well made and at the same time, comfortable??
Many thanks
4 answers
I've worn the same pair of ecco shoes to Europe for the last four years. We do a lot of walking/hiking: over 10 million steps according to my garmin.I did have lifts installed on the heels and this year, I replaced the insoles. Aside from that, the leather uppers have held up remarkably well. With a little polish, they have maintained a like-new appearance. Mine were made in Portugal. Hopefully, ecco hasn't done like other companies and moved production to Asia.
Unfortunately these shoes never arrived due to the late processing of my order and Australia post not delivering the shoes. A very frustrating experience all round.
I bought a pr of Ecco Babett boots - lace ups made from oiled leather. Although described as wide fit, they aren't! The leather is stiff & unyielding and often my feet are sore after a few hours. Wouldn't advise buying these boots unless you've got a narrow foot.
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Michele S.Ecco
Thank you for your 5 star review! Gail will be thrilled by your positive feedback. We look forward to welcoming you into store again soon :) Team ECCO