Ecco Shoes
- au.ecco.com
- ✓ Verified company
471 reviews · Statistics
- See all reviewer photos
- Very small (2)
- Slightly small
- True to size
- Slightly large
- Very large
Reviews
Ecco won't publish negative reviews
Online storeI bought a pair of shoes in my normal size from Ecco's online store and found, upon using them, that they soon became painfully uncomfortable (as in within an hour, I'm not talking about months of hard use). I have tried twice to publish a review saying so and confirmed it was a genuine review both times, but it's still not on Ecco's store days later. I can only conclude they are deliberately suppressing negative reviews to keep the average score of their shoes high. I have bought many pairs of Ecco shoes over the years but it's goodbye Ecco, your quality's gone down and your site cannot be trusted.
... Read moreIt's been more than 2 weeks since I submitted the first review. Just how long is 'some time'? and how does 'purchase verification' work for in-store purchases?
Hi TMM, reviews for our website our verified and posted by our Global Network Team. Please reach out to our local Customer Service Team at [email protected] and we can discuss specifics directly :)
Extremely disappointed but amazing quality
Physical storeAmazing quality of shoes but I must say for the price you would expect the company to come out in half sizes. Very disappointing. They make it very hard to do exchanges and returns as well, god forbid you try on the shoes for 20 mins and decide to return them. The store I initially tried to exchange them at took the shoes to the back room and took out the insoles and claimed ymy foot had made a print and can’t exchange/return. They also claim that they’re customers expect the best of the best but when they didn’t have my size at another store they offered me the floor model which tons of people tried on and I’m sure would have a foot imprint on the insoles.
... Read moreDetails
 Ecco Shoes Online store4.6(253) | Ecco Shoes Physical store4.1(92) | |
|---|---|---|
| Category | Online Shops and Footwear Shops & Brands | Physical Shops and Footwear Shops & Brands |
| Offers Free Standard Shipping | Yes | |
| Free Standard Shipping Minimum Order Amount | $180 | |
| Mens / Womens Clothing | Mens and Womens | Mens and Womens |
| Labels Sold | Own Label | Own Label |
| Buy Now, Pay Later Options | None | None |
| Type of Footwear Offered | Casual & Dress Shoes and Exercise & Sport Shoes | Casual & Dress Shoes and Exercise & Sport Shoes |
Contact info for Ecco Shoes
| Mon | 8:30 am - 5:00 pm |
|---|---|
| Tue | 8:30 am - 5:00 pm |
| Wed | 8:30 am - 5:00 pm |
| Thu | 8:30 am - 5:00 pm |
| Fri | 8:30 am - 5:00 pm |
| Sat | Closed |
| Sun | Closed |
Extra Information
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Hi TMM, we welcome all feedback and publish all reviews received, good and bad. Perhaps allow some time for your purchase information to be verified and for your review to appear.
Wishing you good luck and best wishes from Team ECCO :)