- Sign in
- Write a review
Ecco Shoes
- Online store, Physical store · See All
- au.ecco.com
Reviewer Photos & Videos
- More
- Online store
- Verified
Ecco shoes potentially dangerous and company has said 'not to be worn in wet weather'
I purchased a pair of ecco sandles. They seemed like a good product and suited my needs because they had a running tread on the bottom. They were very expensive...like at the top of the price range for most manufacturers. As soon as I started wearing them I noticed they were leaving chemical marks where their product was leaching into my feet. It was only minor and I figured they just needed wearing in. About a week ago I was caught in the rain wearing them and was shocked that the dry chemical leaching into my feet became extreme when the...
Read morey were wet (see photos). I contacted Ecco directly and they showed no concern about what was happening despite forwarding the attached photos and video. It was an endless barrage of questions putting the onus on me relating to receipts, place of purchase, date of purchase. These responses were provided to them. Then it switched to requiring more photographic evidence (than that provided initially below!). As it turns out, Ecco footwear is not designed to be worn in the wet (see Ecco's official response below...I have screenshotted the email). It took four days of scrubbing my feet each day to get the chemical leaching into my feet removed. I would not recommend Ecco. Their footwear is potentially dangerous (I still have not been informed what chemicals have leached from their footwear into my feet) and they are not designed to be worn where they could get wet? A terrible product and a terrible company. Overpriced garbage. Avoid. Please note all these photos and video were provided to Ecco Australia prior to their determination in final screenshot.
- +3
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeNo
- Sizing True to size
- Product Appearance Not as advertised
I know the store in Hornsby for a long time and purchased several times. Today I was after some warm shoes. The sales assistant, Ashley, was not only very knowledgable about the product, but extreemly pleasant and friendly. A combination, one does not find often nowadays. I am wearing the shoes right now and they seem to do a good job. All morning I had cold feet from the concrete slab below, but these shoes provide a good insulation. In addition they are very comfortable. From the range of product available, it was not that easy to make the right decision.
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Store LocationHornsby
- Sizing True to size
- Product Appearance Not as advertised
Thank you for your glowing review, Norbert! We're also big fans of our team & will be delighted to pass this feedback along to Ashley. The weather has definitely turned chilly. Warm, comfy feet are a must! All the best from Team ECCO :)
Review collected in partnership with Ecco
I would to congratulate the company in employing someone like Charlie at Essendon DFO store to represent your company with high end brand of shoes.
Charlie went above and beyond in excellent customer service skills and attention to detail in assisting me with my recent purchase.
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Store LocationEssendon DFO
- Sizing True to size
- Product Appearance Not as advertised
Hi Mia, sincerest thanks for your 5 star review! We're most proud of our team & glad you had a great customer service experience! Best wishes from your ECCO Team :)
- 2 reviews
- 3 likes
Over the past 20 years I have purchased a number of pairs of Ecco shoes and boots - I think around 15 pairs. I have bought them both in the Ecco shop in Pitt Street mall, and also online. The first thing you notice is the fit; Ecco shoes never require "breaking in" in my experience. They always fit well and are immediately comfortable. My newbuck boots were best "going out" shoes for a few years, then became my everyday knockabout boots, and finally my gardening boots! And they're still going strong!
Several years ago the soles on my black Ecc...
Read moreo shoes perished and disintegrated due to lack of use (shoes are like muscles - they need to be exercised), and Ecco replaced them for free. How's that for service? Otherwise, all my Ecco shoes are still smart and wearing brilliantly. They just don't wear out! Peter- Product Quality
- Incentivised Review No
- Return Claim MadeNo
- Sizing True to size
- Product Appearance Not as advertised
Hi Tsolo, thank you for your 5 star review! You're absolutely correct, the best way to gain longevity from your item is to continue to wear it over the span of time! Thank you for being such a loyal E...
Read moreCCO supporter and we're glad we could assist :) All the best from Team ECCOReview collected in partnership with Ecco
Find out how Ecco Shoes compares to other Footwear Shops & Brands
Know better, choose better.
I had a small issue with my pair which I bought from US and I reported to ECCO in Australia. And I sent it back to them and they returned me a brand new pair of the similar style in a short period of time with no hesitation. The ECCO Support team were very professional. Thanks again!
- Product Quality
- Incentivised Review No
- Return Claim MadeYes
- Sizing True to size
- Product Appearance Not as advertised
Hi Tom, thank you for your review! We're happy we could assist you recently and thank you for supporting our brand :) Best wishes from the ECCO Team.
Review collected in partnership with Ecco
- 5 reviews
- 1 like
I bought some new shoes at the Adel HT store! The service from Gail was amazing she was so helpful and accommodating and went above and beyond to find what I was looking for!
Definitely will shop there again!
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Sizing True to size
- Product Appearance Not as advertised
Thank you for your 5 star review! Gail will be thrilled by your positive feedback. We look forward to welcoming you into store again soon :) Team ECCO
The staff helped me find the perfect black boots I needed for winter. The quality is impeccable, from the soul to the leather to the general craftsmanship. The comfort from the soul ensures I can wear them all day and not have sore feet at the end of it. They finish my perfect look with jeans or a skirt. I don't think I would have bought them off the shelf myself so was so grateful that the staff convinced me to try them on. They listened to what I was looking for and advised accordingly without being pushy. I hate pushy sales people but this was a pleasurable experience
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
- Sizing True to size
- Product Appearance Not as advertised
Thanks Marco, we're delighted to hear you had a great all-round experience! I hope you continue to enjoy your boots through those cold Winter days! All the best from the ECCO Team :)
- 3 reviews
I purchased a pair of walking sandals from the Canberra store. They had a manufacturing defect which became evident when I wore them. When trying to return them and get a replacement ( I had the receipt) I was told they would send them to head office to be assessed as to whether they would replace them and as I had worn them a refund was out of the question. Both of these actions are illegal in Australia according to Australian Consumer Law. I persisted with the store manager and she reluctantly agreed to replace then and then tried to upsell me shampoo and water shield. I’ll never buy Ecco again.
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeYes
- Store LocationCanberra Centre mall shop.
- Sizing Slightly small
- Product Appearance Not as advertised
Hi Lesley, thank you for your feedback and the opportunity to address this matter.
Our policy (and in accordance with ACCC guidelines) allows for a minor defect to be addressed with a repair or replac...
- 2 reviews
I bought some Ecco shoes 4 years ago, and I’ve been so happy with them that I went to buy another pair this morning. My old shoes have an orange sole, and orange laces - they are pretty fabulous! Like before, I went back to your store in Burke Road, Camberwell.
If there had been a similar pair of shoes (i.e. orange sole and laces) in your store this morning I would have bought them. Sadly that style is no longer on offer. I couldn’t find anything in your new model line-up that was quite as lovely. Your store manager - I think her name is Lean...
Read morena - however suggested we look at some pictures on your website. We found some shoes from last year’s range that I liked, and then she called a few stores to see if they had any. We found some in Essendon......... and they are going to be sent to me by mail. I am so very impressed with the service I enjoyed this morning. I look forward to getting my new shoes soon. If they are half as good as those that I bought 4 years ago, I will be very happy. Congratulations on a good product, and for your excellent customer service. Regards, Graeme Parncutt- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Store LocationCamberwell, Victoria
- Product Appearance Not as advertised
Hi Graeme, sincere thanks for taking the time to rate the service of our ECCO Camberwell Store. We're proud of our team members and our staff are delighted by your comments! We hope you enjoy your ne...
Read morew shoes and look forward to welcoming you into store again soon :)Find out how Ecco Shoes compares to other Footwear Shops & Brands
Know better, choose better.
I bought a pair of Ecco shoes from their Moorabbin store and I clearly remember the sales representative telling me about the strength of the yak leather, the quality of the shoe was obvious. It is now just over four years ago since I bought the shoes and I still wear them on my daily walk, the laces are original and the uppers are still in near perfect condition. I've made a small home repair of the heels because I can't bear to lose these shoes just yet. I'm sure Ecco would prefer me to buy a new pair, which I will when the time comes, but in the meantime I'll continue to enjoy this quality product.
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Store LocationMoorabbin, Melbourne
- Sizing True to size
- Product Appearance Not as advertised
Hi Stephen - thank you for your 5 star rating! We appreciate your great feedback and hope you continue to enjoy your ECCO product :)
These golf shoes have lasted just barely a year. The spikes have fallen out with the socket so the spikes can not be replaced. A total waste of money. Sad.
- Incentivised Review No
- Return Claim MadeNo
- Sizing Slightly large
- Product Appearance Not as advertised
Questions & Answers
I want to order online.. I am UK size 8....wide feet...what is Ecco sizing like please?..
I am considering buying a pair of chukka st1 hybrid boots for a trip to Italy but really confused with sizes. Reviews are saying the boots are narrow and I normally wear a 44. What size would you recommend?
Hi Brett, fitting is very subjective. It might be worth either trying some sizes in-store or taking advantage of free returns and purchasing a 44 & 45 online, to see what works best! You can send back...
Read more the pair you don't need for a full refund. You'll also qualify for free shipping so this may be your safest option. However, thank you to customer Draco who recommends the 45 is suitable for his needs. Hoping you have success and have a great time in Italy! ECCO Team :)Are you Mesh Beech Shoes?
No - we are ECCO Shoes :)
Get an answer from our members and Ecco representatives
Details
Ecco Shoes Online store4.7(207) | Ecco Shoes Physical store4.1(70) | |
---|---|---|
Category | Online Shops and Footwear Shops & Brands | Physical Shops and Footwear Shops & Brands |
Offers Free Standard Shipping | Yes | |
Free Standard Shipping Minimum Order Amount | $175.00 | |
Mens / Womens Clothing | Mens and Womens | Mens and Womens |
Labels Sold | Own Label | Own Label |
Buy Now, Pay Later Options | None | None |
Type of Footwear Offered | Casual & Dress Shoes and Exercise & Sport Shoes | Casual & Dress Shoes and Exercise & Sport Shoes |
Extra Information
Other Footwear Shops & Brands
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Hi Ben, as you will see from other reviews on this website, ECCO takes customer satisfaction seriously.
I have read the email trail between yourself and our team & see a genuine willingness from our...
Read more team member to assist with your shoes purchased more than a year ago (and now outside warranty).