Edisons Questions & Answers (page 2 of 2)

please answer through ebay thank.
Now a day later Nothing ?just in case you people fron Edisons are reading its a 15 drawer bullet brand chest .
Used for 1 day the lock came out in my hand and the chest is locked off,and the 9 drawer unit above has a badly mfg runner .

Hi I’m sorry but I have not purchased any DJ equipment, but if if it’s anything like the items that I’ve purchased so far it will be fine.
Cheers
Steve

If it’s anything like the pole saw I purchased there’s a good chance it will kill you!

Stay away from their chippers. Mine blew up on the 5th use. They won't honour the warranty.

Stay away.
Took me many emails, NSW Fair Trading to get a full refund.

Ever wonder why there are about 80+ reviews of 1 star? Edison's would say it's a conspiracy.
I say it's the truth regarding their quality of product & quality of service.

I had to pay for courier return.
Unlawful.
Once I involved government, they quickly said oops, did not know shipping is at sellers expense.
Then refunded me their courier charges.

Their own website reviews are ALL 5 star.
Hmmm... wonder which reviews they choose to delete (all the honest ones at 1 to 2 stars).

Hi the order number is #E9059320.
Regards
D

What is going on????
as I said before you have risked our lives with your faulty item.

I don’t know what is wrong with these people their staff from Australia agreed to refund of $200 of our money three weeks ago and never processed the refund. We are still waiting.
When will you refund our money???? We paid through PayPal please refund through PayPal. It is nearly a year dealing with Edison’s. We have a life too.

Hello, It's Jessica again from the resolutions department.I'd really like to have this matter resolved as soon as possible. As per our previous agreement I agreed to offer you $200 refund instead of the repair or the store credit.
Best Regards,

Jessica
Edisons Resolutions Team - Sydney
02 8667 7842 (9am-3pm AEST Mon - Fri except NSW Public Holidays)
Pick up times 9am-3pm Mon-Fri except NSW Public Holidays
Email reference ID: [#a11-rgo9ylestz#]_[#206d83a402ee48c98b8cb248801d1c58#]

Ticket Details
Ticket ID: LLM-441-18150
Type: Issue
Status: Open

Hi someone processed our refund of $200 but it’s been theee weeks now no refund has been received. We paid through PayPal and please refund through PayPal.

Tracking Number : APP3229115
Postage service : Standard delivery
Item # : 130955344749
Transaction ID : 1340208292003

Mate I bought one too and mine nearly killed me while I had it fully extended and Edison’s blamed me! Do yourself a favour try and get your money back and throw it away they are so dangerous it’s not funny!

Hi Doug, i am just a customer of Edisons. Bought a few items. did you try the phone number of 02 81880988. Sydney warehouse/office. 9.00 am to 7.00pm. Hope you find what you need. Kind regards Bob S.A.

There have been other exchanges from me with Bob and Edison. Essentially, I have yet again contacted the OS [Phillipine Call Centre] answering service and they (on - request) provided the local Sydney ph No. Spoke to Edison staff and all matters were solved instantly. As I indicated to the Sydney staff WHY go thru this OS call-centre stuff and NOT offer a local ph No??
The local discussion/service total satisfied my enquiry, I've just wasted a lot of time bouncing about in the OS call centres. They ARE OK for general enquiries, but their service did NOT respond adequately to my multiple technical enquiries.
Edison seems a GOOD company to deal with IF, I say IF, you can talk to them directly.

Stay away from there pole saws and chainsaws mine nearly killed me!

Hi mate they have an online store and advertise on Ebay.
https://www.edisons.com.au/
This is the saw I purchased and provided the review on.
https://www.edisons.com.au/baumr-ag-10-arborist-pro-25cc-petrol-chainsaw-sx25/

cheers I hope this helps, Mark O

Hi Craig. You have my sympathies! When you say failed, what exactly do you mean? Is it failing to start? Failing to deliver required current? Or is it (like mine was) constantly tripping the circuit breaker? You can get it checked by an independent electrician, but of course remember that if you do, Edisons will claim you voided their (pathetic) warranty: even if you get it done by a licensed electrician. If you are lucky enough (!) to be suffering from a circuit breaker that is constantly tripping, it appears that the generators use poor quality C/B's...all it would take is an appropriately rated decent quality replacement and you are home and hosed. Let me know how it goes...happy to offer help again!
Cheers,
Greg

Thanks Greg is a 6KVA one, diesel and motor is running fine but just flails to provide electricity, took back and they replaced a RVM or such similar however few hours later same problem starts runs and noting out :(

Full refund based on photos provided in 1 week. Happy with response. Thank you.