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Reviews

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(27)
    Matt

    Matt

    • 2 reviews

    Stay away - 2nd lemon

    published

    This model oven is 800mm wide so we have no option but to have it.
    There was one installed in the house we bought and after a few years the hinges went twice, the spark for the top elements and the oven went and I got feed up replacing them. Finally purchased a new oven in good faith. - the same model as no choice also due to width. Now we are back in the same place - hinges gone, spark for oven needs replacing, oven seal useless....So up for hundreds of dollars in spares. Very reluctant to buy spares again as I feel will have to do the same again some time soon so considering redoing the kitchen just so as to get away from this oven and brand, stay away is my advice.



    Date PurchasedMar 2013
    1 comment
    Emilia
    Simone E.Emilia

    Hi Matt - could you please call our customer service team on 1300 307 917 for assistance with this? Alternatively, email your contact details to [email protected] and we will get in touch with you. Thank you

    hooks

    hooksKoorda

    biggest mistake I have made buying this piece of crap

    published

    this stove is only 15 months old and I am dumping it, oven has never regulated heat, replaced thermostat still the same, overheated had to put asbestos sheet down the sides it was making the cupboards so you could them as an oven, not very happy, l bought it from good guys l got it at discount because it was floor display, I wish I had left it there

    Date PurchasedJul 2016
    Dan.A

    Dan.ACentral Coast

    Good cooktop dangerous oven

    published

    There was only 3 options at the goodguys and 2 in our price range as we wanted a gas oven and cooktop. We choose the Emilia as is looked nice and sturdy. Dissapointing for find a few faults, firstly the gas regulator malfunctioned and I had to replace as I'm a licenced gas fitter. Secondly the knobs on the oven get super hot, we know the glass gets hot that's common sense, but you almost burn your hand adjusting the knobs when the oven is cranking.
    Good: Looks good, Price
    Bad: Very hot knobs, not easy to see if the oven is alight during the day, issue with the gas regulator after a few weeks

    Date PurchasedAug 2017
    1 comment
    Emilia
    Simone E.Emilia

    Hi Dan.A - please call Gerry in our customer service team on 1300 307 917 to help resolve the heat issue you've mentioned. Thank you

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    Catherine

    CatherineLaunceston, TAS

    • 9 reviews
    • 8 likes

    The oven you have when you don't use an oven

    published
    Date PurchasedMay 2017
    1 comment
    Emilia
    Simone E.Emilia
    Mim

    MimMELBOURNE

    • 14 reviews

    WOULD PROVIDE NO STARS IF I COULD

    published

    Poorest and cheapest quality oven ever made! This is the second EMILIA OVEN purchased. The first the glass shattered within 18 months and we were advised that it was our fault for purchasing a seconds scratch and dent. We purchased a brand new one after that and have had everything that can possibly go wrong happen to the oven. DO NOT WASTE YOUR MONEY. Spend a couple of hundred more and invest in a better oven as it will cost over one thousand in 3 years to repair!!!!

    Date PurchasedApr 2013
    1 comment
    Emilia
    Simone E.Emilia

    Hi Mim - please call Sarah in customer service on 1300 307 917 or email [email protected].

    Robert E

    Robert EPinjarra

    Highly recommend the cooker, great customer service

    published

    We purchased the cooker in 2010 and are very pleased with the after sales service offered by Emilia. We needed a new oven door seal in 2012 and 2016 and oven door hinges in 2017. In each instance we received prompt responses to our enquiries. We were given a free upgraded oven door seal in 2016 and purchased a pair of oven door hinges direct from their spare parts section cheaper than any other supplier. Considering the cost of the cooker, after sales service and product quality, I would not hestitate in re-purchasing the cooker. The good thing is I don't need to, it works fine.

    Date PurchasedMar 2010
    Lisa

    LisaAustralia

    Rendered useless

    published

    I've had this oven for six years and have had three hinge replacements and the glass door has exploded and been replaced. Sadley hardly used now as the door won't close properly and lets all the heat out when cooking. I'm not paying again for the hinges to be replaced as we've put new ones in and the door still doesn't seal properly so it's clearly an fault with the oven housing and not the hinges

    Date PurchasedAug 2010
    7 comments
    Emilia
    Simone E.Emilia

    Hi Lisa - can you please call our customer service number on 1300 307 917 so we can help you with this issue? Thank you.

    Lisa
    Lisa
    Emilia
    Simone E.Emilia

    Hi Lisa - we would like to help resolve this for you. Could you please call Sarah in our customer service team on 1300 307 917? Alternatively, please email your preferred contact number to [email protected] and we will be in touch. Thank you.

    steve

    steve

    • 2 reviews
    • 2 likes

    poor design low quality

    published

    oven nearly burnt down house so hot at back & sides you can not touch it, rang customer service & all they can say is it meats Australian standards typical answer when they no there is no fix for a poor design, now i have to go out & buy a another oven, a proper one.

    Date PurchasedJan 2017

    Buyer beware of Emilia and Glemgas

    published

    Stay well clear of Emilia branded ovens, they are so poorly constructed that they simply do not work from the factory.
    My oven cannot maintain a steady temperature, despite replacing an expensive thermostat. It never did work, nor will it ever work.
    You would need 5 hours or so just to cook a roast chicken it is that bad.
    I will be delivering mine back to the manufacturer for them to recycle. I won't be expecting a refund from these bushrangers!

    Date PurchasedJan 2012
    1 comment
    Emilia
    OfficialEmilia
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    Don't buy one

    published
    Date PurchasedFeb 2012
    1 comment
    Emilia
    OfficialEmilia

    Hi Bpdp, I'm sorry to hear you've had a negative experience with our product. Could you please contact our customer service team member Sarah during business hours on 02 9721 2755 or by e-mailing [email protected]. Thank you.

    W.F.

    W.F.

    • 13 reviews

    this is the worst stove of my life.

    published

    Not only does it not cook well but it is poorly made resulting in parts failure.
    Spare parts for this product are almost impossible to source in Australia.
    I would be better off to dig a hole in my back yard and bury this piece of crap
    and move on..
    from WF

    1 comment
    Emilia
    OfficialEmilia

    Hi WF, I'm sorry to hear you've had a negative experience with this product.

    Could you please contact our customer service team member Sarah during business hours on 02 9721 2755 or by e-mailing [email protected]. Thank you.

    Ros B

    Ros BHunter Region, NSW

    • 5 reviews

    This gas stove is a lemon

    published

    DO NOT BUY EMILIA STOVES. We have changed the seals four times,the clock only worked for a month,we have a problem with our oven door as it does not close properly so does not hold the heat,not insulated so gets very hot on outside, the gas underneath is not concealed properly and easily accessed by children have no idea how this was passed by australian standard very dangerous, when lighting the oven a lot of gas escapes it goes through the house,cannot clean any of the nobs as the grey comes off.Have spoken to Glemgas about problems they do not want to know.These stoves should not even be allowed on the market.Shame on any store who sells them.

    1 comment
    Emilia
    OfficialEmilia

    Hi Ros - sorry to hear you've had a negative experience with this product. Could you please contact our customer service team member Sarah during business hours on 02 9721 2755 or by e-mailing [email protected]. Thank you.

    Disgraceful Service Terrible Product

    published

    Dangerously hot cant cook with it as it gets extremely hot customer service is not interested or even cares about the problem. Its 3 months old and cant even use it or get money back. Would never recommend or buy again there good to charge and take your money but cant be bothered to help or fix the problem .

    1 comment
    Emilia
    OfficialEmilia

    Hi Terry, please reconnect with our customer service team member Sarah during business hours on 02 9721 2755 or by e-mailing [email protected]. Thank you.

    jojo23

    jojo23AU

    • 3 reviews
    • 3 likes

    Only benefit is the size biggest waste of our hard earned money

    published
    2 comments
    Emilia
    OfficialEmilia
    jojo23
    jojo23

    i have done e no good stove is now over 5 years old the grill has never worked electric ignition.theoven door does not shut./ the oven doesnt stay a light second time.

    Not even 1 year old and already needs ignition replacing twice.

    published
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    Excellent Customer Service

    published

    OK yes we have had problems with our Emilia oven but I wanted to write this review to say they have a sensational customer service person in Sarah. She has been a pleasure to deal with and extremely pleasant, helpful and informative. It is so rare to find someone who actually does a good job - well done Sarah!

    1 comment
    Emilia
    OfficialEmilia

    Thank you Corrie G - it's always great to have positive feedback.  We have passed this on to Sarah.

    Correct installation essential.

    published

    Purchased upright model Nov 2013. Was not happy with gas hobs as lowest setting was too high.
    Burnt two Xmas cakes Nov 2014 and after testing with oven thermometer found the oven temp continued to rise way past the proper setting. Emelia approved gas fitter came and discovered that the initial installation process was incomplete. When the installer converted to LPG, he omitted calibrating the gas flow on the lowest setting.
    Also he did not fit the supplied LPG oven knob which has slightly different settings to the Natural gas knob.
    As a result, the lowest setting was way higher than it should have been, hence the incinerated cakes.
    Hopefully calibrating the flow has fixed the problem.

    Useless

    published

    Do not believe any of the good reviews about this and definately don't buy one!! Both of Glem gas phone numbers on their web page are no longer connected, so I wouldn't be surprised if they have gone out of business over these lemons.
    Ours DI865 has too many things wrong with it to list quickly. Those claiming to be chefs and use this are just notto be believed. No temperature control oftheoven whatsoever, even with the thermostat changed under warranty. Now you can't contact them. Stay away from GLEM!!!

    5 comments
    Emilia
    OfficialEmilia

    Hi Bill - apologies for the phone technical issues. Please email Glem's customer care team on for further assistance. Thank you.

    Bill.L
    Bill.L
    Emilia
    OfficialEmilia

    Hi Bill - I'm very sorry for the inconvenience. Can you please reconnect with Glem's customer care team by ringing 02 9721 2755 during business hours and ask for Sarah? Alternatively, you can send an email to [email protected].

    ricky g

    ricky gKaralee

    biggest waste of money

    published

    Every since we brought this oven 2010 from Harvey Norman, the door has been fixed 4 times, the timer died a week after it was installed, so that was fixed under warranty, now the seal has broken door is broken again, we use a huge magnet to keep the door shut, we paid for a extra 5 years that was a another waste of our money we have to pay to get it fixed and if it is found not a flaunt they keep our money, the wok burner is a HUGE waste of space has never been any good all up Do not buy this oven, biggest waste of our hard working dollars never again would I pay that for rubbish .
    not happy at all .

    1 comment
    Emilia
    OfficialEmilia

    Hi Ricky G - please contact Sarah from Emilia Glem by ringing 02 9721 2755. Thank you.

    flossies

    flossies

    • 5 reviews
    • 9 likes

    Don't buy

    published

    Nothing but trouble since purchasing in October 2010 . When seal broke Company just sent replacement in mail no follow up to see if I knew how to fit it. Thank goodness for extended warranty. The gas stove top elements have started to corrode and silver stain. Very disappointed with this purchase.
    purchased as liked large oven for 80cm stove
    clock replaced three times, new seal, door shattered, oven never heated even, element replaced, knobs wobble

    4 comments
    Emilia
    OfficialEmilia

    Hi Flossies - please contact Emilia Glem by e-mailing or phone 02 9721 2755. Thank you.

    RS
    RS

    Flossies, has there been any resolution / explanation for all of the dramas you experienced?

    flossies
    flossies
    Page 1 of 2

    Questions & Answers

    MelanieB

    MelanieBasked

    Hi! I'm having trouble with one of the gas burners not lighting, or if it does light the flame is all to one side. I think it may be clogged up, are the parts that come off dishwasher safe? Just the round burner parts, not the heavier grate-looking part, that's too heavy for the dishwasher! Thanks!

    2 answers
    Emilia
    Simone E.Emilia

    Hi MelanieB - we recommend using hot soapy water to clean the pieces. Be careful to also position them back correctly onto the cooktop after cleaning. We're available on 1300 307 917 if you have any other questions. Thank you

    MelanieB
    MelanieB

    Thank you very much for replying, I will give that a try. :)
    EDIT: Looks like a good scrub fixed the problem right up, just as I thought it would! ;D

    Daisy

    Daisyasked

    Romagna DI865MVI4

    The gas oven ignites but then keeps going out. It was installed in July 2018 and installed in August 2018 so should still be under warranty. Should I contact the installer or contact your customer service number.

    No answers
    Erin

    Erinasked

    Hi,
    I have had my 90cm duel fuel upright cooker for nearly 2 years and the fan stopped working tonight.

    If I still have warranty do I go about getting it fixed?

    I am out of warranty how should I go about getting it fixed?

    Also where will I find my model number.

    Thank you

    1 answer
    Emilia
    Simone E.Emilia

    Hi Erin - the manufacturer's warranty is 2 years. If your appliance is out of warranty, we can refer you to a service person in the your local area. Please call our customer service team on 1300 307 917 for assistance with this. You will find the model number located on the storage door underneath the oven door. When you open this small door the number is on the inside. Thank you

    Get an answer from our members and Emilia representatives

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