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51 questions from our users
Steve M.asked
what’s the last 2 scenario answers for wa rsa
No answers
woiwhasked
hi, i am doing RSA online course and i am stock at last asssessment of live audio, in question 4
is anyone have standard answer for this .
No answers
Meredith .Sasked
I cant get adobe flash on my device to do the 2nd part of course
No answers
Jeffrey P.asked
How to cancel a application and get a refund
No answers
Jeffrey P.asked
How do i cancel my application
No answers
Yashar S.asked
Hi
I passed the exam more than 10 days ago. Why not send my white card yet
Yashar S.asked
Hi
I passed the exam more than 10 days ago. Why not send my white card yet
No answers
Wietske Y.asked
Hi there! I want to finish the RSA. But have to wait for a phone assessment till tHe 10th of March. Is there any way to make this process a bit more quicker... Because I guess I have to wait for the actual RSA-card as well? And I rather have it this week, so I can apply for hospitality jobs more easily.
Luke Galmasked
I have paid and completed the course but can't get the white card cause I live within 100km to face to face what do I do? I can't even find a phone number
3 answers
"If you are currently in Vietnam you are able to complete the White Card Tasmania course online, and you will be issued with a certificate via email once completed. However, please keep in mind we do not issue a physical white card for this course."
this is what EOT emailed me when I asked whether I can get certificate online or not.
Express O.Express Online Training
Hi Luke, I'm sorry to hear you are having trouble getting through to our team, If you would like to discuss the eligibility criteria for a QLD White Card Course please reach out to our support team via https://www.eot.edu.au/support/
I finished and paid for your white card course 14 months ago and I got declined for a job today because you're broken system rejected my completed course that I finished correctly and PAID for. And only now I'm finding out it was not successful. I have a 3 month old baby at home and now cannot get a job because of EOT. DO NOT DO A COURSE WITH EOT. They WILL rip you off. I rang them today and was "first in line" in the phone queue. I got hung up on and after I redialed I was on hold for 30 minutes whilst being told by a robot I was first in queue..... EOT Literally ruined my life at this state. I sincerely enforce you do not do your course with them because even after you finish and pay for it they still WILL NOT SEND ME A CARD, NOW I'M JOBLESS BECAUSE I HAVE NO "PHYSICAL INDUCTION CARD"
Becasked
Hi if you get 3 answers wrong in 1 question does that mean you fail the whole course
2 answers
Hi, no from what I remember you have a timer and once it’s finished then you can return to the question, the more you get it wrong the longer the timer is
Express O.Express Online Training
Hi Bec, Thanks for taking the time to reach out for assistance, if you still require assistance with this please contact our support team via https://www.eot.edu.au/support/
Jaide B.asked
I'm trying to complete my Audio Assessment Part 1 and Part 2 to complete my RSA but no matter how many times I refresh the browser, clear cache/cookies, etc. the built in recorder refuses to start recording.
I have tried to contact the support team but every attempt I make I receive an auto-reply email saying it's failed to deliver under the enquiry "Can't Log In" when my attempts were under "There is a technical issue with the website" and "Other".
Is there another way for me to submit the recordings or to contact support? I've already paid for it so the fact I'm being forced to complete an audio assessment that isn't even working is disappointing.
2 answers
Ended up just recording them via my phone. Quite a shame that both the website and support email failed to work though.
Express O.Express Online Training
Hi Jaide, I'm sorry to hear you had difficulty submitting your assessments and getting through to one of our Support Staff. If you require any further assistance you can contact our team via https://www.eot.edu.au/support/
Umi D.asked
I am trying to complete the simulated workplace after completing the payments however Im unable to do it as adobe flash player is no longer, how can I complete this?
1 answer
Express O.Express Online Training
Hi Umi, I'm sorry to hear you are experiencing difficulty with your assessment, you can contact our support team via https://www.eot.edu.au/support/ for assistance with your course.
Flynn W.asked
i am trying to book my audio assesment part 2 and nothing is available until the 3rf of december which is nearly a month away and i need my rsa now. what can i do?
3 answers
Express O.Express Online Training
Hi Flynn, If you would like to discuss your circumstances please contact our support team via https://www.eot.edu.au/support/
Me too,it gonna kill me, I need my RSA as soon as possible!
Express O.Express Online Training
Hi Jennie, If you would like to discuss your circumstances please contact our support team via https://www.eot.edu.au/support/
Joana R.asked
Can someone please help me, I am stuck on question 106, I have tried everything and still not accepted. I am trying this:
According to the alcohol fact sheet distributed by the Australia Drug Foundation, the problem with alcohol in relation to minors is the level of HARM at a young age which is one of the leading causes of disease and INJURY.
1 answer
Express O.Express Online Training
Hi Joanna, If you would like assistance with this question please contact our team via https://www.eot.edu.au/support/
Joseph M.asked
Can someone please help me with the very last 2 scenarios. I explained the law, I suggested alternatives to alcohol! I Used de escalation techniques. Basically everything it tells you to say but nothing was good enough for the assessor I had. Nothing! Any help at all would be great.
Thanks.
1 answer
Express O.Express Online Training
Hi Joseph, I am sorry to hear you are dissatisfied with your training experience, If you still require assistance with your course please get in contact with our support team via eot.edu.au/support.
Marco G.asked
I would like to know, as soon as the course is finished, how long does it take to get the white card?
1 answer
Express O.Express Online Training
Hi Marco, If you still require clarification on the white card course process please get in contact with our support team via eot.edu.au/support.
Johnny M.asked
my pics wont show on the questions, why
1 answer
Express O.Express Online Training
Hi Johnny, If you still require assistance with your course please get in contact with our support team via eot.edu.au/support.
Kate casked
I am stuck on last answer on scenario for rsg for the follow up action. Not sure what they are asking as it says not to add anything.
1 answer
Express O.Express Online Training
Hi Kate, if you still require assistance with your course you can contact our support team via eot.edu.au/support.
Ben Williamsasked
Question 18, I can't work out what answer they want, I swear I have used what answers it could be but continue getting it wrong.
2 answers
Sorry look at course notes they list all slides with answers really helpful
Express O.Express Online Training
Hi Ben, If you still require assistance with your course you can contact our support team via eot.edu.au/support.
Shez I.asked
My son trying to complete his White card online. He has completed the 134 questions the I’d check the usi the video of PPE and 1 audio section that had 9 questions. Is there a second audio section too???
1 answer
Express O.Express Online Training
Hi Shez, If your son requires more information or assistance with his course he can contact our support team via eot.edu.au/support.
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