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Reviews

4.4

2,071 reviews
5
(1,425)
4
(415)
3
(49)
2
(49)
1
(133)
  • Product Quality
    3.2 (38)
  • Return Claim MadeYes (11) · No (29)
  • Sizing True to size (16) · Slightly large (4) · Very large (4) · Very small (3) · Slightly small (3)
  • Product Appearance As advertised (73%) · Not as advertised (27%)
  • Customer Service
    2.9 (38)
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Vulla

VullaSydney

  • 5 reviews
  • 1 like
  • Verified customer

Excellent quality and quick delivery

published

Have not used ezibuy since 2012 and was a bit sceptical due to some reviews inregards to delivery.Placed my order for 5 sheet sets on the 8th of Feb and received it today (14th of Feb).Love my new sheet sets and the quickness of the delivery.Thank you ezibuy,will definitely be back for more purchases.

1 comment
EziBuy
EziBuyEziBuy

Hi Vulia, thank you for your feedback. We are thrilled to hear you are happy with your purchase and experience! Kindest regards, The EziBuy Team

Bernadette

BernadetteMelbourne

Returns and Refunds and management of process

published
2 comments
Bernadette
Bernadette
EziBuy
EziBuyEziBuy
Val

ValBundaberg

  • 6 reviews
  • 1 like

Helpful Customer support agents and quality clothes

published

Everytime feel good on my decision to go with Ezibuy. The quality of material is really good and Specially want to thank the customer support agent Kim for answering doubts and rendering help patiently.



1 comment
EziBuy
EziBuyEziBuy

Hi Val. Thanks for your feedback and we are delighted that you have had great shopping experiences with us. Thanks for being a loyal customer!

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Fee93

Fee93Perth, Western Australia

  • 2 reviews

Fabulous service

published

All ways enjoy the catalog and the prompt service, have used this on line clothes buying for years . Clothes described accurately and sizes noted as required, slim fit etc

1 comment
EziBuy
EziBuyEziBuy

Thank you so much for your feedback. It's lovely to hear and we're thrilled you've had positive shopping experiences with us! Thank you for being a loyal customer!!

leeni

leenisydney

  • 3 reviews
  • 9 likes

Should be called UN-Ezibuy! BEWARE

published
1 comment
EziBuy
EziBuyEziBuy

We are sorry to hear you are disappointed with your experience with us recently. If there is anything else we can do to assist you, please do let us know. We apologise for any inconvenience caused. Kindest regards, The EziBuy Team.

Joy

Joylismore

  • 9 reviews
  • 3 likes

It is a lottery

published

Often when you buy two items they can be totally different, colour is often different than what is displayed online. Some brands better than others, same with quality. Often you will buy full price this week only to get next week's catalogue and the clothes are half price, a bit frustrating

1 comment
EziBuy
EziBuyEziBuy

Hi Joy. We are sorry to hear you feel this way. Please be assured that your feedback will be passed onto the team. Kindest regards ^K

tmqld4390

tmqld4390AU

  • 6 reviews
  • 5 likes

It's a gamble

published

Some things are great, some things aren't. If you buy frequently enough you get to learn which are the decent brands and which ones should be avoided. I really like the jeans. They're affordable and seem to have maintained their shape. However I've also bought dresses which were terrible plasticky fabric. The good thing is the returns process is pretty effective. For the price they're really poor quality and often not particularly fashionable. Dont pay too much attention to the catalogues because the items rarely look like they do in the catalogue or often aren't available once you try to place an order.
It's a bit of a gamble, sometimes you win, sometimes you dont. Just make sure the item you're ordering is actually a good deal.

Mary Ann

Mary AnnWangaratta

  • 2 reviews
  • 2 likes

Disappointing

published

I used to buy clothing from Ezibuy however won't anymore as the quality is very poor and sizing inconsistent. Two t-shirts of the exact same style and size, just different colours, were completely different sizes and lengths and had to be returned. I recently placed two orders though for some well known brand of bras and firstly they were on back order due to no stock and then both orders were cancelled. Very disappointing and time wasting when I could have just gone out and purchased them elsewhere instead of waiting for weeks on end! I have cancelled the catalogues.

1 comment
EziBuy
EziBuyEziBuy

Customer Service Team

published

Ezibuy is the best!
They have such fantastic Customer Service.
I called with so many questions and spoke to Kim Story. She was so helpful, fun and enthusiastic!
She answered every question and helped me decide what would be best for me and delivery options.
Great service team!!

1 comment
EziBuy
EziBuyEziBuy

Hi Sam! Thanks so much, that is great to hear! We will be sure to pass on your feedback to Kim and the team. Kindest regards

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Ros

Ros

  • 3 reviews
  • 3 likes

Quality has dropped

published
1 comment
EziBuy
EziBuyEziBuy

Hi Ros, we are sorry to hear this feedback. It's disappointing to hear when our customers feel this way. If we can do anything - please do let us know as we are more than happy to help. Kind regards, the EziBuy team

Bad delivery information and customer service

published

I placed an order on 27 Mayember and received a standard email regarding the delay of my order due to overwhelming demand. HOwever an hour later I received an email informing me that my order had been despatched. On Monday I checked my order status and was told that the order had arrived at the hub. Not knowing where the hub is I rang the customer service number and spoke to a person called Sophie who checked my order but couldn't give me any information because the website was down and promised to ring me back. To date I have received no response and still don't know the delivery details of my order. I won't be ordering from Ezybuy again.

3 comments
EziBuy
EziBuyEziBuy

Hi there, we are so sorry to hear this. Are you able to please give our customer service team another call or please let us know your customer number/order number and best method of contact and we will be in touch as soon as possible. Thanks.

Zoffie
Zoffie
EziBuy
EziBuyEziBuy

No problem - one of the team will be in touch with you soon.

Crows

CrowsAdelaide

  • 4 reviews

Quality products

published

All the purchases I have brought from ezibuy have been everthing i was hoping they were,they fit so well and the colors were just like they were in the book ezibuy sent out.I will be buying more of my garments from them.

1 comment
EziBuy
EziBuyEziBuy

We are pleased to read this! Thank you so much for your feedback :)

Standards slipping

published
3 comments
EziBuy
EziBuyEziBuy
Justine
Justine

Hi Ezibuy
Just placed an order last week, received yesterday and have to send one item back due to quality. Yes your returns policy is great but my point was that in the past I rarely returned items due to poor quality materials

EziBuy
EziBuyEziBuy

Hi Justine, sorry to hear this. If we can assist you in anyway at all, please let us know. We will be sure to pass on your feedback re quality. Kind regards

Susannah

SusannahMelbourne

No Customer Service

published

I rang within an hour of placing an hour to have the delivery address changes. I was told the order was too far along to be changed. This is absolutely ridiculous. Once I have received this order (only my second) I will be NOT shopping with Ezibuy again.

2 comments
EziBuy
EziBuyEziBuy
Susannah
Susannah

Yes I will be able to collect it however I don't see why it couldn't have been changed straight away when we have something called technology!

Roz.

Roz.

  • 2 reviews
  • 3 likes

Very disapointed valued customer

published

Was placing a order today out of there xmas catalogue. Only to be told the item i wanted had been wrongly advertised and wasn't the price that it was in the catalog and they couldn't possibly sell it for that price or honor (there) mistake. I was greeted with a "thanku for being a loyal valued customer ". This i wouldn't have thought would be how you treat a valued customer. Dont think i will be shopping ezibuy any more. Very disapointed.

1 comment
EziBuy
EziBuyEziBuy

Hi Roz, thank you for getting in touch with us and letting us know how you feel. We are always disappointed when we do not meet our customers expectations. Please know that we will pass on your feedback to our catalogue production team.

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Elster

ElsterPerth, WA

  • 7 reviews

Too hit and miss. Not reliable enough.

published
1 comment
EziBuy
EziBuyEziBuy

Excellent quality and service

published

I have recently bought six dresses from EziBuy,and I am very pleased with them .The service was excellent and although two of them were on a wait list I soon received them .Would definitely buy from EziBuy again.

1 comment
EziBuy
EziBuyEziBuy

Thank you Jan for shopping with us! We love that you are happy with your purchase and that you will buy from us again. Have a great day!

Trish

TrishSydney, NSW

  • 4 reviews
  • 1 like

Clothes to love in Australian Fittings!

published

If you haven't logged onto EZIBUY yet to check out their enormous range of clothing, you are missing out. Variety, sizing and quality are fantastic. Not only clothing but just about everything in gifts as well. Not often do I need to make a return, if I do, it is so easy. Highly recommend Ezibuy. An Australian company!

1 comment
EziBuy
EziBuyEziBuy

Hi Trish, thanks for stopping by and giving us your feedback! We really appreciate it. Thank you for shopping with us!

Postage

published

Although I love purchasing EziBuy products especially ladies wear from you, on occasion I have had to return the item and have to pay return postage, as a long term EziBuy customer I believe that returns should be free and/or to be more competitive with other online companies

1 comment
EziBuy
EziBuyEziBuy

Hi Angela, thank you for your feedback - we appreciate the 5 star rating and have taken you thoughts on board regarding return postage. Thank you for continuing to shop with us.

Sue

SueSpringwood

  • 5 reviews

Very satisfied.

published

Have been an EZIBUY customer now for a few years and would not hesitate to recommend this retailer. My wardrobe is full of stylish items from EZIBUY, many bought on sale at bargain prices, although if you are in a hurry, probably won't suit you. Delivery can be slow.

1 comment
EziBuy
EziBuyEziBuy

Hi Sue, thanks for letting us know your thoughts! We love reading your comments and we're really happy to know that you wouldn't hesitate to recommend us to your friends.

Page 5 of 104
See all EziBuy reviews

Questions & Answers

Kazzo

Kazzoasked

Why do Ezibuy still take orders from customers when they can't send off the purchased items from their place of business.
It seems that the new owners, unlike the previous people only care about taking yiir money.
Seems that their Australian customers are not taken seriously any more

3 answers
Richard
Richard

I can only totally agree with your opinion. They don't understand that this way they will kill own business since the news about their approach will spread and people will go to the different suppliers. It's behaviour which can go only for short time.

Kazzo
Kazzo

Thank you Richard, pleased l am not the only one with this opinion

flowerchild
flowerchild

I also agree, they have lost me completely.

KCH

KCHasked

When looking at sheets the king option is called ‘king NZ’. Is this also an Australian king size?

2 answers
SaB
SaB

King NZ is smaller. 203 x 167 compared to Aus 203 x 183.

KCH
KCH

Thankyou!! Shame. Means I can’t buy any sheets from them as can’t see both options.

3lions

3lionsasked

Curious as to why Ezibuy refund the smallest amount back to PayPal, yet the other 2 are still pending 3 days later? The other 2 are of course $360 in total. Only processed the 1 for $68. How long will it take to be completely refunded. Anyone know.
Thanks

No answers

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