Fanaway Evo 1 / 2 / 3
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Out of five one snapped this week
Evo1 PrevailOne blade just snapped off and hit the wall before falling to the floor. Fortunately my wife who was in the room escaped unhurt. I got them installed in 2010 they were working okay until this happened. I am not sure if Beacon Lighting can replace it, of course at my cost, through their electrician.
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Evo 2 endure globe
Evo2 EndureHow do u change the light globe in the evo 2 endure
Hi Sue, the Fanaway Evo 2 takes 3 x 20W ES (screw type) globes. The remove the cover, you need to hold the light on the metal part of the light, above the acrylic diffuser, with one hand, and with th
... Read moree other hand turn the acrylic diffuser in an anti-clockwise direction, this should then allow the diffuser to come off and then you change the globes as per a normal globe. Debbie - Beacon Lighting Customer Service
many thanks Debbie
Fixing the Remote Receiver
Evo1 PrevailMechanically the fan has performed beautifully for 4+years, super quiet and vibration free. However the light has been malfunctioning, turning on and off randomly. The receiver is expensive to replace out of warranty so I investigated for myself. Turned off the power and removed the receiver unit (the small white plastic box secured by two small screws and two plugs) Opened the receiver box to find the circuit board embedded in grey silicon rubber type padding. The board has two very obvious large electrolytic capacitors (50Volt, 1000 uF) and
... Read morethese are the most likely component to fail. I removed the grey rubber from around them with a small screwdriver and found one had completely failed with yellow goo oozing from the end. The local electronics shop had replacement capacitors for about $2.50 each. 20 mins work had the old capacitors desoldered from the board and the new ones installed(I replaced both just for economy of effort), paying careful attention to polarity. I replaced receiver unit in fan and the light now works perfectly. Total cost $5 plus 20-30mins at the workshop bench and a trip to the electronics shop. Hopefully the fan won't throw a blade like many have reported but we mostly use it on low speed only.
Looks great and I like it, but a few practicalities I don’t love
Evo 1 / 2 / 3I bought two fanaway Evora’s last year. They look great and I do like them. What I don’t love is that they are quite noisy when you turn the fan off and the blades shut away with a BANG - this isn’t great in the middle of the night when people are sleeping.
Also the lowest setting is still quite fast - probably because the blades use centrifugal force to open. It’s too strong when you just want some light airflow in the room.
Hi, thanks for your feedback and you are correct that there will be noise when the blades retract and settle back in once turned off however this should not be a bang, but a slight noise as they need
... Read moreto settle back. If you have a "bang", please contact the warranty division via this link https://www.beaconlighting.com.au/warranty-claims and they will come out to see if there is an issue. the blades do need to spin faster than a normal fan, as you say, they use centrifugal force to open. Debbie Fanaway -Customer Service
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Whisper quiet they say?
Evo1 PrevailInstalled 3 fanaways in Nov 2014 2 evo prevail and 1 endure. 1 prevail was faulty & replaced by Jan 2015. Their whirring noise gets progressively louder over time, speed selection also goes. 4 years & out of warranty only solution/support received is to buy new ones. Why would you?
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safety issues
Evo2 EndureWe have 5 Evo2 Endure fans through our home, all installed by a licensed electrician. How these fans have performed over the last few years has been acceptable, but this opinion has now changed. 2 Days ago one of the fans suddenly had a blade brake off and fly across the room. We are too worried to turn on the other fans, at this very hot part of the year. We went to Beacon Lighting with this and they have tried to get in contact with Fanaway for the last 3 days with no reply to either phone calls or emails. We have had many types of fans
... Read moreover the years, some cheap and some expensive, but have never had a safety issue and would expect the same from a very expensive fan such as Fanaway. After reading a number of reviews of the same nature, ie. blades flying off and not getting any help from Beacon lighting (the sole distributer of these fans) we intend to take this further as it seems a safety issue which perhaps needs a recall.Hi dragonfly9454, thank you fro your message and i am sorry to hear about the blade incident. Can you please send us your contact details to [email protected], so that i can refer this t
... Read moreo the correct deparment. Thank you in advance. Emina - Beacon Lighting Customer ServiceHi Emina, I can be contacted at [email protected]. My husband has his phone number at Beacon Lighting at Lake Haven 2259 NSW, who have tried repeatedly and unsuccessfully to get some action on this. Thank you for your reply
Hi dragonfly9454, thank you for that. I have forwarded this onto our Warranty team for further action. Please let us know via the email above if we can assist further. Regards, Emina - BL CUstomer Service
Poorly designed control switches.
Evo2 EndureRecently purchased 3 x Evora and 2 x Evo2 Endure fan/light units. The control switches are not standardised across the fanaway range, one style has a fixed plate and the other unit has a removable cover plate to aid with painting. Both units have combined light and fan control switches, however with separate light switches already existing in the home, a 'spare' blank cover plate that has a fan control only option should have been a normal part of the installation kit for both unit styles, particularly given the cost of the fan/light units.
Show detailsHi Zed, all of the gang plates for the Fanaway have a plate that the screws can be undone on and be painted behind. The reason we do not have a spare "blank" cover plate is because the fan is sold as
... Read morea fan and light combination so you need both switches to operate the fan, Debbie - BL Customer ServiceHi Debbie, with existing separate light control and wiring, there is no requirement to use the supplied combo light switch otherwise I am left with a wall hole to patch and paint. The easiest and smar
... Read moretest solution for your company to provide is an optional removable blank plate without a light switch. This aids with painting as no contact with wires by the homeowner is needed when painting.Hi Zed, unfortunately this is not something we supply or will be supplying in the future as we have supplied the plate and switch for the fan, Debbie - Beacon lighting Customer Service
Fanaway
Evo1 PrevailWell it does work. That is true. But very soon after a year use. (One summer). It started to clunk when blades retracted. Clunking has is still the same three years later. Didn’t register my receipt with Beacon so they can’t do anything. AND... the cover has gone yellow!!! The other light in the same room hasn’t turned yellow, but the fan cover is so yellow it’s embarrassing it looks a hundred years old, and they don’t make this model anymore. It was very expensive as well when we bought them. So what can we do.
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Trouble with these fans from the get go
Evo1 PrevailSimilarly purchased fans throughout our home during renovation in 2010. Have replaced all remotes and control switches several times at significant expense. Can't switch off light or fan it remove globe from housing. any advice on a course of action for replacement remote or glibe would be really appreciated thanhs
Show detailsHi Shaun,
Thank you for your review, we do have the following remote controls 210012 which can be found at www.beaconlighting.com.au these go with these fans, however as they are sold separately to
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Loud closing noise
Evo1 PrevailWe have three of the fans and at first they were fantastic but we have had all of the same problems as mentioned by other users except for the blades flying off. Some problems were fixed under warranty. My problem is the very loud noise when the fan retracts. At first it was a quiet noise that you hardly noticed but now it is so loud it makes you jump.
Hi Dianne,
Thank you for taking the time to review your Fanaway Evo 1, if you could please email [email protected] with your contact details and state these were purchased I will arrang
Thank you for your response but I accidently reposted this review in error. I have received how to fix details from customer service but it is a difficult process so will put up with the noise
Dangerous - Turned fan on and blade came off
Evo1 PrevailJust got home today and turned my fan on in the kitchen and walked away. Lucky I wasn't standing at the sink because I heard this alright crash and very loud clunking noise. Came into the kitchen and blade had snapped off and landed on the kitchen bench. Luckily I wasn't standing near the kitchen sink. I also had the covers go yellow and got them replaced at a cost just 2 months ago. I also had to replace the ballast on them as the old one's they do not make anymore, so of course I had to pay for a electrician to come and do it. I love the look of them, but most likely will not get them again.
Hi S Weightman, Thank you for taking the time to leave a review in regards to your Fanaway Fan. I am very sorry to hear what has happened to your fan and the incident that occurred. If you email us at
... Read more [email protected] with your best contact details, store purchased from and date of purchase we will get a representative to contact you to discuss this further, Kind Regards Tina-Beacon Lighting Customer ServiceI have sent my details to the above email and look forward to your response.
Hi Samantha,
Thank you, we have received your email detailing your contact details. A representative will be in contact with you shortly to discuss.
Kind Regards, Tina-BL Customer Service
Our complaint was heard
Evo2 EndureThank you to beacon head office for listening to our complaint on this site. Today we received a new fan because there really was an issue with the mechanism. The fan is now working like its mate in the other end of the room. Thank you for following up. Hopefully this one will work
Find out how Fanaway Evo 1 / 2 / 3 compares to other Ceiling Fans
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Can't reverse our retractable fans
Evo2 EndureWe bought 2 very expensive retractable fans from Beacon but we can't find where to reverse them. So when our aircon is on we turn them off as in summer they make the room hotter !! How ridiculous !! So we can only use them in the winter to help circulate the heating ! How ridiculous - our $50 Bunnings jobs are way superior - can't believe it!!!
Hi Heather, Thank you for your review. In regards to your review. Our Fanaway Evo 2 ceiling fans have always had a reverse switch on them. It is located on the fan motor, directly near where the stem\
... Read morerod starts. if you would like to email us at [email protected], we can send you a diagram of where it is. Kind Regards Kim- BL Customer Service.That is really helpful, thank you so much - a diagram would be great, thanks!
My email address is [email protected]
I'll email you also. Thanks again!
Heather Williams
Hi Heather, Kim has emailed you a diagram of where the switch is located, regards Debbie - Beacon Lighting Customer Service
Shame the light covers have gone yellow makes the room dull
Evo1 Prevailwe installed 11 fans in our new house the covers have yellowed Beacon replaced 3 under warranty now all the rest have yellowed I bought 2 for $60 each we need 5 more makes very expensive fans I feel Beacon should replace the 5 under warranty as they admitted they have a problem.
Hi Ron, I am sorry to hear about an issue you have had. If you could PM us on [email protected] the store you purchased from and your contact details, we will get a representative to con
... Read moretact you to discuss this further, regards Debbie- Beacon Lighting Customer ServiceDebbie my home phone number is 02 49 301067 if you could please ring me
Hi Ron, thankyou for your details. I would suggest you remove your comment with your phone number on it from this forum for your own privacy. If you have any further correspondence, please email us a
... Read moret [email protected] for your own security. I will get a representative to call you regards Debbie
Love the Fan but reliability & Warraty Service Very Dissappointing
Evo1 PrevailPurchased 5 fans and have been very happy with the stylish fans in the first 18 months. Unfortunately 2 of them now have a problem. One doesn't turn on or off and the other one was stuck in the on position over the weekend. When I rang Beacon Lighting's Warranty department, like most of the reviews here, they have advised that the Receiver is most likely gone. The Receiver comes with the remote only and cant be purchased separately, at $100 for the Lucci remote not cheap. Then they tell me that although the fan is under warranty the remote
... Read moreisn't. Then they tell me that the fan does not have an isolation switch so voids the fan warranty anyway which I am furious about. Anything to get out of the warranty. Our regular electrician tells us the receiver for the remote should be designed to take power to it always. Anyway have purchased the new remote and receiver, and the receiver looks like it has changed in design so maybe for the better? Shame really as we love the fans A+ for style and functionality F for reliability and Beacons Customer Service Department.Can now confirm that the new receiver works really well. So no issues since then.
Thankyou for taking the time to provide feedback on your purchase. We do honor all warranties as long as the fitting has been installed in accordance with the installation instructions and Australian
... Read more/New Zealand wiring regulations and the regulations do state that an isolating switch (an power on/off) switch must be installed close to the motor. This is done at the time of installation by your electrician. Regards - Debbie, Beacon Lighting Customer ServiceDetails
While the Fanaway Evo series of ceiling fans with clear, retractable blades sounds innovative and chic, reviewers discover it has a dangerous design flaw.
Potential to cause injury
At least six reviewers were in the room when the fan blade snapped off and fell to the ground. Sometimes the hurtling blade hit and damaged furniture or walls along the way. In one case the blade collided with a lamp in a child’s bedroom and then proceeded to hit her in the face, leaving her with marks and bruises.
Other reviewers reported these problems with the Fanaway Evo models:
- The fan often simply stopped working or slowed down to the point where it became ineffective
- The noise level was difficult to put up with, even with the fan on a low speed
- The casing/ underside of the light discoloured over time, becoming yellow
- Overall this was an expensive fan to maintain, as reviewers racked up bills to replace faulty remotes, receivers, ballasts and bulbs
- Once the product fell out of warranty, there was often no respite from the main retailer, Beacon Lighting.
 Fanaway Evo1 Prevail2.2(68) |  Fanaway Evo2 Endure1.9(37) |  Fanaway Evo3 Asymmetric2.5(4) | |
|---|---|---|---|
| Category | Ceiling Fans | Ceiling Fans | Ceiling Fans |
| Price (RRP) | $499 | $369 | $649 |
| Features | Lights and Remote Control | Lights, Remote Control and Timer | Lights |
| Number of Speed Settings | 3 | 3 | 3 |
| Power | 60 W | 60 W | 60 W |
| Manufacturer Warranty | 2 year(s) | 2 year(s) | 2 year(s) |
| Colour / Finish | White/Silver | Silver/White | Silver/White |
| Construction | |||
| Blade Material | Polymer | Polymer | Polymer |
| Number of Blades | 4 | 4 | 4 |
| Body Material | Metal | ||
| Blade Diameter | 1,220 mm | 1,220 mm | 1,220 mm |
| Release date | |||
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Hi Aardy, I am sorry to hear of the issue with your fan, if you could DM us at [email protected] the details of the fan, ie SKU, date of purchase and you contact details including phone nu
... Read morember, we will get a representative to contact you about this. Debbie- Beacon Lighting Customer Service