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Reviewer Photos & Videos
Orders and customer care
Very helpful after I made an error on my order, good communicators on the phone and via email, calm, and made the changes and additions very non-complex. Looking forward to the products arriving!
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TerrySydney Surrounds, NSW
Great Service
Excellent staff and very professional and a willingness to help. I recommend using this company. A great range of products. I was pleasantly surprised by the speedy delivery. Well done !!!!!!!!!!
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DallasNorth Queensland, QLD
Outstanding Service
This is the second time I have purchased a fan from fans online and each time the delivery etc. was great. I can highly recommend them and the after service was very professional.
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AmandaSydney, NSW
Excellent Service
I found the service from Fansonline excellent. Matt kept me informed and went above and beyond to source the fans I needed as there was a shortage of supply. The fans were delivered promptly.
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MikiSouth East Queensland, QLD
Great Service
I contacted Fans online for some information as to the best fans to purchase based on my room sizes and location. Miranda emailed me back quickly with extra info on the fans I liked, offered alternative recommendations to consider and gave me extra info as the best sizes for each of my rooms. Great service!!
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ScottSydney Surrounds, NSW
- 2 reviews
Great fan, great service..
I recently bought a fan through Fans Online. As promised, the fan arrived within a couple of days and following installation, it was every bit as good as the product reviews had suggested. Some weeks later I received a cold call from fans on-lline to make sure I was happy and that everything was O.K. Good on you fans on-line... good products, efficient delivery and great follow up. Well done!!
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Fran HansenDarwin, NT
- 2 reviews
Exemplary Service.
Was so surprised to receive a follow up phone call in respect to my purchase. Really lovely to know that customer service is not dead and buried. Matt, the consultant, was friendly and professional and I can honestly say that it was a real pleasure to speak with this polite young man. Am very pleased with the product and even more pleased with the customer care. Keep up the good work and don't ever let old fashioned and quality service, slip and go by the wayside, like so many other once great Australian businesses. Good on you, and I will be buying more. :)
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GoldilocksGreater Melbourne (Outer), VIC
- 2 reviews
- Verified customer
Wonderful after sales service
So refreshing to get such prompt, no questions asked, after sales service. We loved our fan and were disappointed when it stopped working 4 months later. I emailed a video of what was happening, and they emailed be back the same day, then sent out a new one the next day! We are so pleasantly surprised. Thank you FANSONLINE you really are on online retailer with wonderful customer service.
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- Verified customer
Great sales service
Great friendly sales advice from Matt to find the best solution to a multiple sub floor ventilation problem. Good follow up as well. Been a great company to purchase from.
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DoughyMetropolitan Adelaide, SA
- 2 reviews
Just bought an exhaust fan from fansonline awesome postage and item
The whole experience being first with Fansonline what can I say awesome certainly will be back again if needing fans great postage time and great packaging and will let friends know thanks Fansonline !00%.
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DelPerth, WA
Great fan, great service.
We recently purchased a Hunter fan and I just wanted to say how grateful we were to experience such a smooth online service from Fansonline. The fan arrived a little earlier than we anticipated so we had to go to the depot and collect but no problem at all...it was a very efficient process.
The fan appears to be very good quality, is quiet and very stylish. It is now installed so we are very happy.
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Rilyn M.Greater Melbourne (Inner), VIC
- 3 reviews
Great quality, quiet fans with good functionality and great after sales service!
Fanco Urban 2 DC fans were highly rated on Choice and have lived up to expectations. Universal Fans after-sales service has been great when seeking to buy a spare remote.
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Gary P.Sydney, NSW
- 2 reviews
Great Service
I have now purchased 3 fans from Fans On Line and happy to recommend them. Service is very quick each fan arrived in perfect condition and only 2 days after my ordering them. All three fans worked as described & experience was better than chasing around various stores only to find the one you wanted was not in stock.
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199henrik
- 2 reviews
recommend fansonline
Great fast service. I am very satisfied by the service and the product from Fansonline. Price was good and the fan outperformed what I expected. No problems in the deal at all.
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Margaret
- 3 reviews
Great Service
Fans on line really delivered. On time and per delivery instructions. The price was great, better than big budget hardware store. So easy to survey the offering from the comfort of my home. My electrician recommended a certain wattage, and I searched for than. In a store I might have spent so much time reading boxes and not finding what I wanted. Thanks Fans on line
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Excellent customer service
Excellent and prompt customer service via email or phone - and a friendly team. Will purchase again from here in the future and recommend to others. Thank you very much Fansonline team.
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Terrible service twice
I've ordered from Fansonline twice and both cases, I had to follow up 5 days after ordering only to find out that the product I ordered wasn't in stock and wouldn't be for a long time. Why was the site not updated and why didn't they get in touch to explain the situation before I eventually called in.
There are some fundamental operational issues with this business.
1 comment
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CarolePerth, WA
- 2 reviews
The staff member involved did all he could to help us.
We called in distress because our fans were taken out in the recent storm. We needed replacements urgently, and Matt did everything he could to ensure we had access to them as soon as could possibly be arranged. I do highly recommend this company for purchase of your new fan.
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Excellent product and outstanding service
I received very prompt service from an online enquiry, I am so happy with my fans and the service from Miranda especially. I would 10/10 recommend buying from these guys.
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MeganSydney, NSW
- 2 reviews
Really easy
The fansonline website is fantastic.I really liked that the fans were reviewed and categorized as it made it really easy to find the right fan for space it was going into.
Delivery was really fast and everything was packaged well. Would definitely use fansonline again
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Questions & Answers
Jennyasked
Can you recommend an electrican for installation?
1 answer
Jemma B.Fansonline
Hi Jenny, thanks for reaching out :) We're actually working with a third party company to offer a post- purchase installation service. If you've already purchased from us, email [email protected] so that we can verify for your purchase, and we can send you a link to the booking portal.
Quintalasked
Has any member used to comment on the fairly new bathroom & laundry ducted inline exhaust fan: Fanco Mixflow TT Silent Inline Exhaust Fan: 200mm SKU: EXVUTTS200? Many thanks if you could review.
1 answer
Jemma B.Fansonline
Hi Quintal, thanks for reaching out with your question. At the moment, there's no Product Review page for this item, but rest assured we've sold multiple units of this model (its very popular!) to some very satisfied customers. If you have any specific questions about the TT Silent mix flow fan, please get in touch with us by emailing [email protected] and our team will be happy to assist you.
Andrea Chaplinasked
Hi we live in Perth and doing bathroom renovations and require 5 QUIET exhaust fans - do you have any recommendations? Thanks
2 answers
Jemma B.Fansonline
Hi
Thanks for your email.
Please email us at [email protected] so we can assist you. Or give us a call on 03 9017 0366!
Looking forward to hearing from you soon.
Kind regards
Team @ Fansonline
Hi, the best we have found for price and value are the ECVEAI12W: Ventair Airbus 300 Ceiling Exhaust Fan White - Round.
We use them on all our homes
Thank Andrew
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Jemma B.Fansonline
Hi ABC, thanks for your feedback. We sincerely apologise for not keeping you informed as we would have liked to. This is why we offered you several options on your initial order, including a discounte... Read more
d upgrade to an alternative product, which you accepted. We are very sorry that this happened to you again when you tried to order a remote. We do our best to keep customers up to date when their order is delayed, but current events are making this more difficult than usual. Like many businesses across Australia, some of our suppliers are experiencing delays in replenishment stock at the moment. We are in constant communication with them to keep on top of the situation, however it does take time to receive this information and update the website accordingly. In your case, we found out that the item you ordered was out of stock after you placed your order and the website was updated to reflect this. We acknowledge that you should have been informed when we found out that the situation had changed. Of course, we will be investigating further to find out why you weren’t. We received the email you sent just prior to posting this review and we will be in touch with you soon. You are also welcome to contact us at [email protected] if you wish.