Excellent and prompt customer service via email or phone - and a friendly team. Will purchase again from here in the future and recommend to others. Thank you very much Fansonline team.

I've ordered from Fansonline twice and both cases, I had to follow up 5 days after ordering only to find out that the product I ordered wasn't in stock and wouldn't be for a long time. Why was the site not updated and why didn't they get in touch to explain the situation before I eventually called in.

There are some fundamental operational issues with this business.

We called in distress because our fans were taken out in the recent storm. We needed replacements urgently, and Matt did everything he could to ensure we had access to them as soon as could possibly be arranged. I do highly recommend this company for purchase of your new fan.

I received very prompt service from an online enquiry, I am so happy with my fans and the service from Miranda especially. I would 10/10 recommend buying from these guys.

The fansonline website is fantastic.I really liked that the fans were reviewed and categorized as it made it really easy to find the right fan for space it was going into.

Delivery was really fast and everything was packaged well. Would definitely use fansonline again

Super fast postage and such a quick and easy response to a product question. Lachlan helped over email almost instantly and arranged a replacement with out any questions asked. 5 Star service!

We purchased a fan to use in our bedroom. Very happy with our product. Fans online had a good price and fast delivery. Easy to use website. I would certainly buy from them again.

Great company to deal with. Very prompt and helpful.
had a small issue with a dent in a cover plate but they were straight onto it and had a replacement cover sent asap.
couldn't be happier with the Fan and the company

This is the third time I have used Fans Online and many people sell the same fans, but the product knowledge and help received by the sales centre is second to none. Matt especially in my case, but having dealt with many in the department, they are all quick with their responses and extremely helpful. I will continue to use this online company as they are an example of how online sales should be done and others should take note

Garry did a good job updating me on the progress of the shipment during the shipment process.
It arrived 2 business days after placing the order (I live in Canberra).

Really wide range and delivery was so fast. Have used this company twice now and would highly recommend using them to anyone who is considering new fans.
Follow up on any questions from support line was super speedy too

Fans arrived quickly and look great installed. After sales service prompt and efficient. Small issue with minor damage during shipping was immediately fixed up at no cost. Recommend for anyone after fans

I purchased 4 Franco Urban DC ceiling fan with remote from fansonline in November 2022. The fans arrived on time and I got an excellent service.They delivered on the day convenient to me. Very helpful.

Couldn't be happier, from the time of placing my order on Ebay I was phoned straight away so that delivery details could be checked. Fan arrived in 5 days. Great product and great price - couldn't be happier - I would recommend highly.

bought a 150 mm fan on eBay, it was okay for a couple of weeks then it became so noisy
that no body in my house will use the fan anymore ... they will not help me an don't care ...
do your self a favour and go to a real store and get proper after sales service !!

Excellent customer service and response time, Matt is an exceptional worker and was extremely helpful. I would highly recommend Fansonline to anyone looking for any type of ventilation solution they might need.

We bought a fan, delivery was super fast. There was an issue with the colour of one blade and they replaced it for me with minimal effort. I would def buy from here again.

I found Fansonline to be a great company. The website is very user friendly and contains a thorough description of their products. I was kept up to date on the order and dispatch dates and the fans arrived promptly.
I also spoke by phone to this business. My questions were answered efficiently and the service was most cordial. I even got an upgrade in size for the same price and a little discount. It is great to deal with people who are efficient and courteous.

Ordered a couple of Fanco Fans for a reno and customer service was fantastic. Quick replies to payment and order details, shipping instructions and questions. First delivery where my instructions were followed and the fans placed down the side of the house out of view.
Fans looked great, are quiet and competitively priced.
Just purchased another 4 and same great service. The last remaining fans that I will need will be coming from these guys.
Highly recommended!

Accidently purchased 6 ceiling fans instead of 5, due to an extra mouse click order came to just under $2k. When i recieved the items, I realised my mistake, box completely unopened, asked for a refund on the $400 fan. They charge 20% restocking, plus original freight charge for sending out the item and another $35 for return fee where you have to arrange own freight. None of those hassels from a shopfront. Alternative should have purchased from https://www.ceilingfansdirect.com.au/warranty-returns as their returns policy is much better and their prices are the same. Another online alternative with a better returns policy is ceilingfanswarehouse.com.au