Fantastic Furniture Tribeca 3 Seater

Had the lounges 3 years and now all the "leather" is peeling in all different places. Contacted Fantastic Furniture and told this is "wear and tear" so they won't cover it. Upon further inspection, I now realise this is a common problem with this range. I will be seeking further advice from consumer affairs

Ordered some products in the 13th December with the estimated delivery time of 5-15 business days, called customer service after the delivery dates to be told they don’t know where they are and don’t know when they would be delivered just wait! When I asked why they weren’t delivered I was hung up on and again when I called back. Very poor customer service so far, after a bit a couple of items arrived but not all and the ones that did were left outside on their own with a txt sent saying they were delivered, on the 7th January still waiting fo...

I to have had exactly the same issue, with our 2.5 seater. I was told it was leather. I contacted the store 2 years ago and was told sorry its out of warranty.
How can you keep selling an item that its clearly faulty. Ours has hardly been used. It looks terrible. All cracked and peeling

****Save yourself the hassle - do not buy from this company****

We bought a 3 seater lounge and a 2 seater lounge (and later an office chair) only to have them fall apart the same way as everyone else. Sold to us as "leather" but it wasn't - it was a very thin polyurethane (they even sold leather cleaner to complete the SCAM!). I even have the original documentation and sales catalogue to prove it - they don't dare call it anything but PU or PVC now.

At first I didn't realise what had happened - the Moore Park store replaced it and said it wa...

Purchased 2 X 2 seat sofa and 1x3 seat sets from Caroline Springs Fantastic Furniture April 2017 and were delivered in May 2017. Recently, I noticed that the covers are fading and foam sagging.
At start I thought it was just normal but then I noticed that the back and base foam was breaking/distorted and lumpy inside. Our sofa sets are placed inside living area with no sun or pets in house and so disappointed The sofa sets were always used inside and we don't even have pets at home so disappointed to get this poor quality furniture after spend...

I had bought 2 sofa sets from Fantastic Furniture and those were delivered sometime in mid-2014. Towards mid last year ( around Jul 2018), I noticed that the covers had started to peel off. Initially I
thought it was just fading but then I realized that the bonded leather was coming off. The sofa sets were always used in gentle manner and we don't even have pets at home so it was disappointing to see poor
quality furniture. I thought that the warranty had expired, because I was told at the time of sale that it was for 3 years so did not check...

I was sold a two and three seat leather couch in 2006. Back then I paid a fair bit and was told it was genuine leather. The couches have sat in our occasional lounge, out of the sun and rarely used and they just peeled - like everyone elses about 5 years ago, I am currently too sad to replace them so about 2 years ago I just purchased some ALDI couch covers so I don't have to look at them. You expect to have a leather couch that you look after and don't use much for a long time - hence why we bother to buy leather. I just feel ripped off because I was lied to by the shop assistant. And as I am not the first one reporting the hoax, the practice is obviously endorsed by management and has been going on for a loooong time.

We purchased a two and a three seater tribeca. It was sold as a leather lounge at a leather price. It has been peeling for a while and decided to look in to it, it's out of warranty. Definitely not leather. Very disdisappointed. Won't buy from fantastic furniture again.

Can anyone tell me if they have bought this couch?
It looks good, however it seems to slope down in the front & is so hard, I ache after sitting on it a while, also the fabric buckles up after sitting on it for 1 week.
I would be interested to hear if anyone else has had the same problem.

I am very disappointed with this sofa (I have a Tivoli 3 seater which is of the same type as Tribeca). I bought it on 31/10/2015 and was told it was a leather sofa. Obviously it is not. So called 'leather' started cracking, bubling and peeling very badly.
For this price i would expect better quality! I know i bought it 3 years ago, but by looking at all reviews here my sofa is not sole example of issue with it and i expect it to be take care of. After 3 years it looks terrible and it is a shame to have it at home!
I have bought a lot of furniters at Fantastic Furniture and am pleased with all of them - this is the only bad, very bad, terrible product i have from them.

I have bought tivoli 2 and 3 seater sofas on 10/01/2015 from auburn store. I had purchased all my items same time including all house hold items. Initially it was ok then the cover of both the sofas started to discolor and peel off slowly. Not happy with the product and now i have to look for new sofas within 3 years of purchase.

I purchased the Tribeca Chaise 3 seater on 18/06/2015 from Fantastic Furniture Tuggerah with added bonded leather warranty. I have only every used the Guardsman Cleaning products purchased with the lounge.
I only wish that I had read these review before purchase because I like many here have problematic peeling that started approx 21/2 years after purchase. I would expect that a lounge that cost this amount of money and is well looked after would last longer than 3 years. So disappointed!!!

I have the same experience as the other reviewers. Purchased Tribeca 2 + 3 seater lounge in June 2014, before I could finish 4 years it started to peel. Now I have to replace it.
I contacted the store and told them what happened - same reply - Sofa is out of warranty. Spent $1600 on two sofas and now those need to replace those in less than 4 years.
Very very disappointed. And it seems it is a problem will all fantastic furniture leather look lounges.

Purchased what I believed was Italian leather Tivoli 3 seater chaise and 2 seater sofa in 2014, 4 years later the so called Italian leather was peeling badly from both sofas. in the end it was so bad that we decided to buy a new similar chaise and 2 seater sofa, but not in leather from Fantastic Furniture, we told the staff we were replacing the Tivoli sofa and chaise as the leather had peeled away badly.
When the new sofa and chaise was delivered, we were told that Fantastic had been replacing these Tivoli sofas and chaise due to the peelin...

Bought the Tribeca 2 seater and 3 seater set back in Dec 2011 and paid good money for it. In March 2015, the 3 seater started to peel everywhere. Took it in-store and they replaced it with a new one under warranty (that was also a hassle and a half). 3 years down, the same issue all over again. These couches seem to be on a timer and self destruct every 3 years.

Now obviously the store is refusing to entertain me because I am "well out of warranty". I emailed the store asking what can be done to restore this. I didn't ask to be covered under warranty. I got a response saying what I know already - that the couch is out of warranty. End of story. Deeply disappointed and angry.