Reviewer Photos & Videos
Moo
- 2 reviews
Hard working and professional!!
The two cleaners were brilliant! So quick and thoroughly professional, the kitchen, oven and range hood were spotless . Would recommend fantastic services without hesitation. They both arrived on time as well
1 comment
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Read the fine print in your confirmation email!!! Make sure you add an hour on to your specified booking time.
I booked for a gardening service for 1100. At 1115 when the gardener had not arrived I checked the confirmation email and found that this company has ‘flexibility’ in adhering to the appointment time specified by the customer. Arrival time for the service can be up to 1 hour after the requested time. They say that this accounts for traffic and other unforeseen delays eg the previous job going over time. How ridiculous and inconvenient. I have never experienced this with other services. Why ask the customer for a booking time in the first instance? Some of us work and have diaries to maintain.
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Helpful and friendly
John was very helpful and friendly throughout the whole process. He called ahead and explained that he's running late which I didn't mind and called again to let me know when he was on his way. Did a good and quick job with the carpet cleaning.
1 comment
Mike D.Fantastic Services
Dear MCSH,
Thank you for providing us with your feedback!... Read more
Our team will be delighted to hear that they have been able to help! Please let us know if there is anything else that we can assist you further with! Kind Regards, Fantastic Services
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JuhiGreater Melbourne (Metropolitan), VIC
Absolutely perfect cleaning !!
Highly recommend. Had got very dirty house from agent. Called up fantastic services. Mia helped me book my service and reassured me we’d move into an apartment that was like new !
The cleaners were even more Accomodating !!
1 comment
Mike D.Fantastic Services
Dear Juhi,
Thank you for your feedback!... Read more
We are delighted to hear that we have been able to meet your expectations and are looking forward to assisting you again! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
HeinzMelbourne
- 14 reviews
Excellent result.
The person was on time
Ended up with a perfect oven clean
The oven looks like new
The person cared about the surrounding
Oven cleaning is definitely done well in Melbourne
I recommend the service
1 comment
Mike D.Fantastic Services
Dear Heinz,
Thank you for your feedback!... Read more
We are glad that we have been able to assist you with the cleaning in a professional and timely manner! Let us know if there is anything else that we can help you with! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
syl_elsGreater Melbourne (Inner), VIC
Cleantastic!
Had my first oven & house cleaning service last week and I am hooked. The cleaner arrived on time and completed all the tasks on my wish list in the allocated time. My husband was also impressed and we are now looking at getting regular cleaning done. Thank you for a great job Raza
1 comment
Mike D.Fantastic Services
Dear syl_els,
Thank you for providing us with your feedback!... Read more
We appreciate the fact that you have taken some of your personal time to share it with us and we are glad that we have been able to make you another happy client of ours! Let us know if we can assist you with anything else! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
Furthest thing from 'Fantastic'
Fantastic just looks like a describing word to make your business look like something it is not. I had my oven cleaned on Tuesday and it was definitely WORSE than what it was before the cleaner came, the cleaner claiming that the problem was that some 'chemical residue' has been left over from the clean. I was assured that all was thoroughly cleaned and no chemicals were left in the oven. Upon using the oven I found white dot residue almost like powder all over my oven. Which means that my food that I cooked and ate from that oven is laced in c...Read more
hemicals. DISGUSTING, much like your cleaning service. I called customer service and was assured that my complaint will be dealt with asap and the supervisor will give me an answer. No reply/. Called up again and was advised that the complaint can't progress until the first customer service consultant comes into work in 4 HOURS to resolve the complaint. So in other words, received NO CUSTOMER SERVICE in my second call. Finally received a call back advising that (today being Thursday) no one can come and re clean the oven til AFTER the weekend... After 1 hour and a half I was given a second appointment 24 hours later. When asked what compensation I will receive? the answer was that I was getting it re cleaned, that was my compensation... RUDE! In the end, I have received $30 compensation out of a $289 clean... a clean that had to be done twice, take 5 hours out of my time to do over two separate days and a take-away food bill due to my oven not being safe to use.1 comment
Mike D.Fantastic Services
Dear Brittney,
We really appreciate the fact that you have taken the time to share your honest experience with us. We are sorry to hear that you were left down after your oven was cleaned at first. T... Read more
he technician took photos after the service and the white marks were not showing then. We truly apologize for this.Similar opinion? Write a review on ieatwords.com.au!
Helpful and efficient
Company was friendly reliable and efficient thank you. Price quoted for carpet cleaning remained accurate on the day. Staff were happy to assist both on the phone and in site.
1 comment
Mike D.Fantastic Services
Dear pip,
Thank you for your kind feedback!... Read more
We are so happy to hear that you are satisfied with the results of the carpet cleaning! Let us know if there is anything else that we can do for you! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
KristyGreater Melbourne (Metropolitan), VIC
Fantastic Services
I could not be happier with the cleaning done by the team. They so friendly and helpful and really went they extra step to make the place look amazing. Worth every penny.
1 comment
Mike D.Fantastic Services
Dear Kristy,
Thank you for your feedback!... Read more
We are delighted to hear that we have been able to meet your expectations and are looking forward to assisting you again! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
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As ordered. Efficient.
Efficient. Effective. No hiccups. Could be cheaper but not bad considering the.size of our place. Recommend. Easy to book online. Was recommended by another company and didn't disappoint. Thank you.
1 comment
Mike D.Fantastic Services
Dear Meg,
Thank you for sharing your feedback with us!... Read more
We are glad that we have been able to help out with the cleaning! We look forward to servicing you again! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
Amanda CoxGreater Melbourne (Metropolitan), VIC
- 4 reviews
A good cleaning service
2 cleaners for 1 hour did a good job. Did Dusting, Vacuuming, cleaned bathroom and mopped Kitchen. It does depend on the individual cleaners - sometimes they send good ones and sometimes they are not as good. The team I got this time were great.
1 comment
Mike D.Fantastic Services
Dear Amanda Cox,
Thank you for providing us with your feedback!... Read more
Our team will be delighted to hear that they have been able to help! Please let us know if there is anything else that we can assist you further with! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
Carol TenaceGreater Melbourne (Metropolitan), VIC
Oven look brand new
I hired fantastic cleaning to clean my oven and microwave. After my oven and microwave were cleaned it looked like it had never been used. Very happy. Will use again.
1 comment
Mike D.Fantastic Services
Dear Carol Tenace,
Thank you for sharing your feedback with us!... Read more
We are glad that we have been able to help out with the cleaning! Please don't hesitate to contact us, should you need anything else done! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
DDLGreater Melbourne (Outer), VIC
Very Disappointing
I looked for end-of-lease cleaning for 2 properties and was swayed by the Fantastic Club offers. Because it's an end-of-lease cleaning, I expected the property to be deep-cleaned, but when I checked, I found that the over grills are still greasy, the toilet seats still had stains and dirts (which was removable because I tried to clean it after), the bedroom closets and kitchen cabinets seem like they were dusted but not wiped clean, the dishwasher was too dirty (they said it wasn't part of the job but it was mentioned as included in their mobi...Read more
le site). I raised a complaint and didn't get any response for days, until I called and was told to wait until they can investigate. In the end they offered to refund $70 out of the $350 that I paid plus the $89 fantastic club membership. I don't think that's fair to me as what they did was quite far from the service that I paid for. I told them that I can send more photos and I did, but more than 2 weeks after not receiving a response, I checked the case and the status is CLOSED???1 comment
Mike D.Fantastic Services
Dear DDL,
Thank you for sharing your feedback with us!... Read more
We are happy to see that you have been able to reach an agreement with our Customer Service team and the issue has been resolved! We look forward to working with you in the future. Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
Professional carpet cleaning
Very professional cleaners did the job with high standards, strongly recommended. Good call centre staff and easy to reach and responding. Happy to try them again and recommend to friends
1 comment
Mike D.Fantastic Services
Dear GDutt,
Thank you for sharing your feedback with us!... Read more
We are glad to hear that we have been able to assist you with the cleaning in the best way possible! Let us know if there is anything else that we can do for you! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
Fleur TomlinsonGreater Melbourne (Inner), VIC
Such a thorough cleaning team
The cleaning service was professional, I was so relieved and happy by the excellence of the job provided by these lovely people. They were thorough, generous in that they went above and beyond what I had expected. I would recommend them to anyone.
1 comment
Mike D.Fantastic Services
Dear Fleur Tomlinson,
Thank you for providing us with your kind words!... Read more
Achieving such results is what we always aim at and seeing that we have done our best to leave you satisfied with the service is really what keeps us motivated! Let us know if there is anything else that we can assist you further with! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
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Appalling
Cancelled day they were meant to clean, I have tenants moving in and subsequently pushed all my dates due to the cancellation and cost me a considerable amount of money, do not recommend!
1 comment
Mike D.Fantastic Services
Dear Ben Y.,
Thank you for contacting us. We are glad that we were able to compensate you for the inconvenience caused. ... Read more
Please contact us at any time if there is anything else that we can do for you. Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
Janice K.Greater Melbourne (Metropolitan), VIC
A brilliant job
I never thought I would see my oven and barbecue looking so clean. A great job with two wonderful workers. Will definitely use this company again. They were efficient and fast.
1 comment
Mike D.Fantastic Services
Dear Janice K.,
Thank you for sharing your feedback with us!... Read more
Your kind words really mean a lot to us and they are the power that motivates us to keep doing our best for our customers! We will be happy to hear from you again soon! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
Bronwyn. Kew 3101Greater Melbourne (Metropolitan), VIC
Second time as good as the first!
This was the second time Jas the gardener had been. The first time he attended he finished well within the time and I was charged for the lesser time - very honest. Everything was left clean and tidy. The second time was just as good as the previous visit. The area was left clean and tidy, Jas kept discussing and checking with me how I wanted the work done as it is an older established garden. He had a great attitude and listened to my instructions. Jas is extremely polite and helpful and I will have him back any day!
1 comment
Mike D.Fantastic Services
Dear Bronwyn. Kew 3101,
Thank you so much for your kind words!... Read more
We will definitely make sure that Jas is aware of your response! Let us know if we can help you out with anything else! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
Maggie MayGreater Melbourne (Outer), VIC
- 2 reviews
Excellent service
The response to our enquiry was prompt . The booking was done quickly and without any fuss. The oven clean was absolutely fantastic. This is the second time we have had the oven cleaned and we could not be happier.
1 comment
Mike D.Fantastic Services
Dear Maggie May,
Thank you for your feedback!... Read more
We are delighted to hear that we have been able to meet your expectations and are looking forward to assisting you again! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
End of lease cleaning
The team of two from Fantastic were very thorough in their work. They took care with the special tasks I gave them and the end result was all I could ask for. The outcome was that I had no trouble getting my bond back.
1 comment
Mike D.Fantastic Services
Dear Louise,
Thank you for sharing your feedback with us!... Read more
Your kind words really mean a lot to us and they are the power that motivates us to keep doing our best for our customers! We will be happy to hear from you again soon! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
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Mike D.Fantastic Services
Dear Moo,
Thank you for your feedback!... Read more
We are glad that we have been able to assist you with the cleaning in a professional and timely manner! Let us know if there is anything else that we can help you with! Kind Regards, Fantastic Services