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Reviews

4.8

319 reviews
5
(288)
4
(17)
3
(2)
2
(1)
1
(11)
  • Transparency
    4.7 (102)
  • Customer Service
    4.8 (116)
  • Loan TypeFixed Rate (73) · Line of Credit (3) · Variable Rate (1)
  • Application Process
    4.8 (114)
  • Timeliness
    4.8 (110)
  • Loan Term4.019 years (54)
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Reviewer Photos & Videos

Georgia was so helpful

published

Customer service was great, Georgia was extremely helpful throughout the whole process.



Very satisfied existing customer

No unexpected costs, and i felt like Georgia gave great advices regarding gap insurance.

Great work allround

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Timeliness
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1 comment
Finance One
Finance O.Finance One

Thanks Drew, for your 5-star review! We were happy that we were able to help you again. We will pass on your review to Georgia and her team. Thank you from all of us here at Finance One!



  • Verified customer

Old School Service by real people.

published

Cassandra and the team at Finance One made the everything very easy and kept me up to date during the whole process.
Highly recommended these guys if you are looking for a loan.

Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateFebruary 2020
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1 comment
Finance One
Finance O.Finance One

Review collected in partnership with Finance One

Excellent... well worth it

published

Customer service was outstanding.. very polite lady’s and great communication and conversation. And went over every detail . Well done to customer service . Great work well done .. love there work keep it up

Transparency
Customer Service
Application Process
Timeliness
Loan TypeLine of Credit
Car ModelHolden Ute VE (2007-2013)
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1 comment
Finance One
Finance O.Finance One

Thank you for the 5-star review, Steve! We loved reading your experience with Finance One was "outstanding". The team will be thrilled to receive your feedback. Thank you again, from all the team at Finance One.

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  • Verified customer

Exceptional

published

Highest level of customer care.
Luke Newton went above and beyond to help me with the process keeping me updated and informed with my loan application.
Can highly recommend Finance one to any one looking for a loan.

Craig Garratt.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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1 comment
Finance One
Finance O.Finance One

Thank you for your great review, Craig. We loved reading about how our customer care was "exceptional"'. We look forward to working with you again in the future. Thank you again, from all the team at Finance One.

Review collected in partnership with Finance One

Great service and a Great team

published

The help and service i got from luke and the rest of the team was greatly appreciated very nice to work with on the application and I highly recommend finance one to anyone

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1 comment
Finance One
Finance O.Finance One

Thanks for the excellent review Codey! We have passed your comments onto the team. A big thank you from all of us here at Finance One;.

Donald Modina

Donald ModinaSouth East Queensland, QLD

  • Verified customer

Loan application

published

Thank you Abby for all your help on my loan process, great service from all of you involved on my application process, highly recommended whoever want a personal or car loan from these guys

Transparency
Customer Service
Application Process
Timeliness
Loan Start DateFebruary 2020
Car ModelToyota Camry
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1 comment
Finance One
Finance O.Finance One

Thanks, Donald, for your wonderful 5 star review! We appreciated reading about your "great service" experience with Finance One. We have passed on your comments to Abby and the team. Thank you again, from all the team at Finance One.

Review collected in partnership with Finance One

  • Verified customer

Great customer service.

published

Luke was extremely helpful and reliable when it came to organising our finances. He had great customer service and went above and beyond. Saying that- the whole finance one team was amazing. Everyone we spoke with was great.

Transparency
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Timeliness
Loan TypeFixed Rate
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1 comment
Finance One
Finance O.Finance One

Review collected in partnership with Finance One

Andre

AndreSydney, NSW

Very good

published

Very good
Luke help me all the way.
The contract is all nice and clear .
Thanks a lot for help me out.
Now I will be able to get my new welding machine.
Thanks

1 comment
Finance One
Finance O.Finance One

Such a smooth process

published

The customer service was exceptional, so polite and friendly.
There were no hidden costs or surprises which can really hurt trust among other lenders.
I’m very satisfied overall with service, flexible repayments and no charges if I choose to payout my loan sooner.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateFebruary 2020
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1 comment
Finance One
Finance O.Finance One

Thank you for your great review, Peter. We loved reading how our "customer service was exceptional...polite and friendly". We look forward to working with you again in the future. Thank you again, from all the team at Finance One.

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Brick

BrickSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Love my new car

published

The service was great from Sheree Lawn, l look forward to doing more with Finance one in the future. The team that helped me thru the paper work was amazing, l don't think l could of done it alone, so Thank you for your help

Transparency
Customer Service
Application Process
Timeliness
Loan Start DateFebruary 2020
Car ModelHolden Commodore VE
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1 comment
Finance One
Finance O.Finance One

Review collected in partnership with Finance One

Carman Williams

Carman WilliamsGreater Melbourne (Outer), VIC

  • Verified customer

Refinanced without any issues!

published

Cassandra was amazing from the start! She helped me refinance and obtain a vehicle upgrade with no hassles and helped every step of the way! I was approved in less than a week from enquiring and with the constant communication and support I was able to secure a new car that suits my family’s needs! Excellent service and open communication with the feeling of a personal touch to make you feel that you are important! With having a not so great credit rating, I was approved and I am over the moon!

Transparency
Customer Service
Application Process
Timeliness
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1 comment
Finance One
Finance O.Finance One

Review collected in partnership with Finance One

Jacqueline Christerson

Jacqueline ChristersonGreater Melbourne (Metropolitan), VIC

  • Verified customer

Amazing Service

published

My experience with Finance One has been amazing. I was dealing with Cassandra who made the process so simple and easy for me. I would definitely recommend Finance One to others. Cassandra helped me from start to finish and was there every step of the way. She has been a great help and I would say an asset to the company. No unexpected extra costs and the rate was a little high but I expected this. The communication between myself and Cassandra was fast and she responded to all my enquiries!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateJanuary 2020
Car ModelMazda CX-3 DK Maxx
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1 comment
Finance One
Finance O.Finance One

Review collected in partnership with Finance One

  • Verified customer

Quick and easy finance to buy a car

published

Sharna was great. She helped every way possible. She was quick to reply with every email and also gave us the info we were looking for. Couldent rate her customer service enough. She was a 11/10

Transparency
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Timeliness
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1 comment
Finance One
Finance O.Finance One

Review collected in partnership with Finance One

healzam

healzamSouth East Queensland, QLD

Super helpful

published

Finance One have been helpful every step of the way. Finance One are super helpful, and I love how communication is kept up at every stage of the process. Sharna has really helped us with our application

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateJanuary 2020
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1 comment
Finance One
Finance O.Finance One

Thank you, healzam, for your 5 star review! Finance One loves to read our customer service was "helpful every step of the way". We have passed on your comments to Sharna and the team. We look forward to supporting you in the future.

Glen Evans

Glen EvansPerth, WA

  • 2 reviews
  • Verified customer

quick reliable services

published

excellent customer service, quick response,only took 3 days to complete process and was guided thru the whole way. very happy with the service i received.woulod highyl reccomend to other customers

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateJanuary 2020
Car ModelMercedes-Benz M-Class W164 ML 63
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1 comment
Finance One
Finance O.Finance One

Thank you for the 5 star review Glen! We loved reading our teams support was excellent, quick and reliable - this is definitely what we strive for! We have passed on your comments to the team. Thank you from all the team at Finance One.

Review collected in partnership with Finance One

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Ezcellent service

published

I went to Finance One for a car loan and dealing with Luke has been an absolute pleasure. He called every step of the way and was so efficienr. Better service was received from Luke than the actual car dealership. Thanks for making this an easy experience Luke.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateJanuary 2020
Car ModelFord Ranger PX.II / PX.III
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1 comment
Finance One
Finance O.Finance One

Thank you for the 5-star review Leila! We loved reading your experience with Finance One was "excellent", "efficient" and "easy". Luke and our team will be wrapped to receive your feedback. Thank you again, from all the team at Finance One.

Daniel

DanielMetropolitan Adelaide, SA

Modern process, with old fashioned customer service!

published

I can’t speak highly enough of both Georgia and Makala and the amazing service they provided. They both went the extra mile to make sure I was looked after and that is unheard of these days! They even called and thanked me once they already had my contract signed!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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1 comment
Finance One
Finance O.Finance One
MMW

MMWSouth East Queensland, QLD

  • Verified customer

Very professional and helpful.

published

The customer service was extremely helpful and responsible and personable. The consultant that helped me through the process is an asset to the company. There wasn't anything unexpected about the fees or the process; all was explained very clearly.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateJanuary 2020
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1 comment
Finance One
Finance O.Finance One

Thank you for your thoughtful review MMW! We loved reading your customer service experience was "professional and helpful" and our consultant personable and responsible! Thank you from all the team at Finance One.

Review collected in partnership with Finance One

Jason smith

Jason smithPerth, WA

  • 3 reviews

Great service given

published

This is the second time I have gone through finance one the first time around they impressed me so It was a given I would go through them again Sharna was a great help she got me the finance and even helped me search for a car . Sharna is a credit to the company and I will be using them again and also refer them to my friends.

Transparency
Customer Service
Application Process
Timeliness
Loan Start DateApril 2018
Car ModelJeep Grand Cherokee WK Laredo 4WD Diesel
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1 comment
Finance One
Finance O.Finance One
james

jamesQueensland

  • 2 reviews
  • Verified customer

Ask for sheree!!! she is the best!!!

published

Would like to give a shout out to aka SHEREE!!! Thanks for hooking me up with the finance she went out of her way to help me to get everything I needed to get my car... Now I can finally enjoy my old school car 1964 chev impala...

1 comment
Finance One
Finance O.Finance One

What an awesome car! Thank you for taking the time to leave us a review! We are thrilled to hear that Sheree created such a memorable impact and made buying your dream car an excellent experience! Thank you from all the team at Finance One.

Review collected in partnership with Finance One

Page 2 of 16
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Questions & Answers

Ashleigh B.

Ashleigh B.asked

Does anyone know finance ones bsb and account number?

2 answers
Elizabeth
Elizabeth

Not sure but on my welcome information they have bpay details might be worth checking through your paperwork

Finance One
Finance O.Finance One

Hi Ashleigh,

We no longer use direct deposit as a payment method, however we do accept payment over the phone using debit card, or you can use your unique BPAY details to make the payment. Details are provided in your welcome letter. We are also able to schedule direct debits if you wish.

You can contact [email protected] or call our office on 1800 346 663 and one the team will be able to help. I hope this has been of assistance. Makala, Finance One.

Curious

Curiousasked

Hey can you explain the prices to me please?

1 answer
Gringo
Gringo

Not sure what u meen

Get an answer from our members and Finance One representatives

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