Reviewer Photos & Videos
HUSGreater Melbourne (Inner), VIC
Easy and helpful throughout the process.
Luke was really helpful through out the process of the loan, he was easy to communicate with throughout the process, will definitely ask for him to assist in the future.
1 comment
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This is great
Luke was great couldnt of asked for a better person one of the best person I have even been though if I even go though this again I hope to be with Luke
1 comment
Finance O.Finance One
Thanks so much for the 5 star review Jake. The team pride themselves on delivering high quality customer service and it looks like Luke really delivered. We look forward to assisting you in the futur... Read more
e. A big thank you from all of us here at Finance One!
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Tracey
- 2 reviews
Amazing, easy and compassionate!
Could not be happier with my experience with Finance One. It's not often you get such personalised customer service these days and it's a credit to the whole team that made the process from start the finish hassle free.
Thank you for being so compassionate and understanding and willing to do anything possible to make this experience not only easy to understand, but accessible while I was between work and home.
I would highly recommended Finance One to anyone looking for a loan!
1 comment
Finance O.Finance One
Thank you, Tracey, for your 5 star review. We loved reading your experience has been hassle free, easy with "amazing" service and compassionately delivered! Our team will be thrilled to hear your feed... Read more
back. Thank you from all of us here at Finance One.Similar opinion? Write a review on ieatwords.com.au!
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SimonSydney, NSW
Great Customer service and a pleasure to deal with
From the first phone call it felt as though I was dealing with a company that wanted to help me to finance a new vehicle nothing was an issue.
Personally I would like to thank Luke and I recommend finance one to anyone who needs finance. They dont operate like a bank they really want to help
1 comment
Finance O.Finance One
Thank you, Simon, for your recommendation and 5 star review! Finance One prides itself on genuinely helping customers so we are very pleased to receive this feedback directly from one our customers. W... Read more
e have passed on your comments to Luke and the team. Thank you from all the team at Finance One.Similar opinion? Write a review on ieatwords.com.au!
Jenna MitchellHobart, TAS
- Verified customer
Great service
Company was so easy and fast,
Helped me every bit of the way
Especially georgia she was a great help,
Definitely considering going through this company again,
Thank you again
1 comment
Finance O.Finance One
Hi Jenna, thank you for the 5 star review! We love to hear back from our customers that our service has been easy, fast and helpful. Georgia and the team will be thrilled to read your feedback. Thank you from all the team at Finance One.
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Review collected in partnership with Finance One
Lia milaSouth East Queensland, QLD
Laura Breust was amazing she was very helpful
Laura B was amazing. She was very helpful I love work. Very good costumes service. She was very nice to talk to. she was so awesome I cant thank her enough for getting my loan, thank you
1 comment
Finance O.Finance One
Thank you, Lia, for your 5 star review! We love to hear our team has been helpful and your experience has been "awesome". Laura and the team will be very happy to receive your wonderful feedback. Thank you from all the team at Finance One.
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Georgia was amazing!!!
Georgia was amazing to deal with super friendly and helped me get into my new car, easy and fast application and friendly staff, very happy with the loan amount, thank you!!
1 comment
Finance O.Finance One
Thanks for the review Simon. ''Fast' and 'friendly' are great ways to describe the customer service delivered by our team. We will be sure to pass your review onto Georgia. Thank you for choosing Finance One.
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PaulSouth East Queensland, QLD
Employee of the week
Wish all business could be conducted in the manner that Sheree M, has when talking with a client. She is professional,and helpful. Was always available to call, or would call back within minutes.Sheree was polite and i would do business with her again. This is my second time using this company. And very important to me was the fact that she was prompt. If she said she was sending, then it arrived in my inbox within seconds of our phone call. She wins employee of the week as far as I'm concerned.nothing was to much trouble.delightful person.
1 comment
Finance O.Finance One
Thank you Paul for this glowing review. Sheree was absolutely ecstatic to hear your review. We are glad to know that you find Sheree as delightful as we do. Thank you for from all the team at Finance One.
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CJaeSydney, NSW
- 2 reviews
Very friendly, helpful Staff.
Sheree M from Finance1 was very professional friendly and helpful. Extremely thorough and great customer service from beginning to end. Overall happy with the outcome and would use Finance1 again.
1 comment
Finance O.Finance One
Thank you Cjae for the great review! We appreciate the time taken to give us your feedback. Sheree and the team from Finance One will be thrilled to hear that our service was professional, friendly, a... Read more
nd helpful. Thank you from all of us here at Finance One!Similar opinion? Write a review on ieatwords.com.au!
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Amazing
Amazing customer service.. The team members are always helpful and understanding. If you are after a great finance company I highly recommend them. I wouldn't hesitate to use them again
1 comment
Finance O.Finance One
Thank you for the 5-star review Tamara! Our team will be pleased to read your wonderful feedback. Especially as taking the time to understand each of our customers unique situation is large part of en... Read more
suring our service is helpful and stress free as possible. Thank you again, from all the team at Finance One.Similar opinion? Write a review on ieatwords.com.au!
Great service
Luke and the rest of the team were very helpful from start to finish great service and fast turn around highly recommend dealing through finance one. Happy outcome for myself and the seller
1 comment
Finance O.Finance One
Hi Chris. Thank you for taking the time to write a review. Luke and team will be thrilled to hear that you would recommend Finance One to others. Thank you from all the team at Finance One.
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DylanGreater Melbourne (Outer), VIC
Finance One Review
I dealt with Sharna from finance one. She sorted my loan out within days, great customer service.
She kept in contact with me throughout the whole process
Highly recommend Sharna and the team at finance one.
November 23rd 2022 Update: Finance one
I got approved for my loan within 24 hours and all finalised within 3 days. This is the second time I have felt with finance one and its been a please.
Sharna helped me thru every step and made the whole process a breeze.
1 comment
Finance O.Finance One
Thank you Dylan for taking the time to write a review. Sharna will be over the moon to see your 5 star review. The team aim to keep the lending process as simple and easy for the client and it looks... Read more
like Sharna really delivered. Thank you from all the team at Finance One.Similar opinion? Write a review on ieatwords.com.au!
Stevenshaz
- 2 reviews
Completed loan Agreement!
We have been with Fin One for 4 years, and just completed our loan. Pros': They were the only ones willing to loan us, even when we had good credit rating and the banks wouldn't loan us. They were willing to negotiate loan dates and amounts when needed during repayments. My only concern was the shockingly high interest rate we attained the loan on, and that they wouldn't refinance at a lower interest rate after 2 years. However we are satisfied and grateful to have completed our agreement, and have always had helpful staff who are knowledge...Read more
able, kind, considerate and courteous. We hope they can offer loans at a better interest rate for returning customers. We are satisfied and would rate our experience with the staff members a 5star rating.1 comment
Finance O.Finance One
Thank you Stevenshaz for your feedback. We are so please that we were able to assist you where others could not. We value your feedback and will forward your review onto the appropriate people. Thank you from all the team at Finance One.
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Kiefer B.Gippsland, VIC
Fantastic
Luke has gone above and beyond to help me get this loan, absolute legend of a bloke, so calm, collected and professional throughout all of my applications. 100% would recommend
1 comment
Finance O.Finance One
Thanks Kiefer B. for the 5 star review. The team pride themselves on delivering high quality customer service and it looks like Luke really delivered. Thank you from all the team at Finance One.
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Muni Avinash ramGreater Melbourne (Outer), VIC
Im very happy
Customer service was 10/10 extremely good the loan is perfect I am happy
Im very satisfied with the rate Laura was extremely polite very kind and very helpful she did very well and help me with every needed
1 comment
Finance O.Finance One
Thank you Muni Avinash ram. Laura and the team will be thrilled to hear that you rate their customer service 10/10. Thank you for choosing Finance One and we look forward to assisting you in the future.
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BecNorthern Region, NSW
- 2 reviews
Annoyed
I have been a customer with finance one for almost 3 years and i have never missed a payment. I wanted to apply for a new car but they will only give me a 3 year loan term and not a 5 year loan as i need 5 to pay it to make the weekley repayments smaller.. i can more then afford my dream car with a 5 year loan
Not a good result for being such a great customer.
And also the fact they nearly charge as much in interest as your loan my last loan was $6000 paying back $10,600
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Cindy
- 2 reviews
- 1 like
Help was great
The help and patience from Sheree was awesome. Kept me informed all the way the through the process, was able to help me the best car to fit within my budget
1 comment
Finance O.Finance One
Thank you, Cindy for your wonderful review! Sheree and the team will be delighted to receive your feedback. We look forward to assisting you in the future. Thanks so much from all the team at Finance One.
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Fantastic
Quick and easy process. Luke and Makala were great to deal with. Comminication was great also, always there to answer any questions. I'm really happy with the outcome and would recommend to others
1 comment
Finance O.Finance One
Thanks for the amazing feedback Rebecca! Quick and easy is a great way to describe our customer service. Makala and Luke will be thrilled to hear your review. We look forward to assisting you in the future.
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Georgia Bloomfield
I couldn't praise Georgias workmanship any higher. She was nothing but helpful an understanding throughout my loan process. Going out of her way to help where she could. Made the process very easy
1 comment
Finance O.Finance One
Thank you, Jackson, for your wonderful review! It was excellent to read our customer service helped make your loan application experience very easy! We have passed on your comments to Georgia and the... Read more
team. We look forward to assisting you in the future.Similar opinion? Write a review on ieatwords.com.au!
Perfect
Easy to deal with plenty of comuntication
Paid out my other loan and gave me the new loan with out any hassle. Im looking forward to dealing with finance one again in the future
1 comment
Finance O.Finance One
Thanks for the 5 stars Barry. The team is all about communication and getting the job done with as little hassle as possible. We will be sure to pass your comments onto team. We look forward to assisting you in the future.
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Questions & Answers
Ashleigh B.asked
Does anyone know finance ones bsb and account number?
2 answers
Not sure but on my welcome information they have bpay details might be worth checking through your paperwork
Finance O.Finance One
Hi Ashleigh,
We no longer use direct deposit as a payment method, however we do accept payment over the phone using debit card, or you can use your unique BPAY details to make the payment. Details are provided in your welcome letter. We are also able to schedule direct debits if you wish.
You can contact [email protected] or call our office on 1800 346 663 and one the team will be able to help. I hope this has been of assistance. Makala, Finance One.
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Finance O.Finance One
Thank you for the 5 star review HUS! We love hearing our teams support has made a difference to your loan application experience! We have passed on your comments to Luke and the team. Thank you from all the team at Finance One.