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Reviews

4.8

319 reviews
5
(288)
4
(17)
3
(2)
2
(1)
1
(11)
  • Transparency
    4.7 (102)
  • Customer Service
    4.8 (116)
  • Loan TypeFixed Rate (73) · Line of Credit (3) · Variable Rate (1)
  • Application Process
    4.8 (114)
  • Timeliness
    4.8 (110)
  • Loan Term4.019 years (54)
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Reviewer Photos & Videos

Patricia

PatriciaGreater Melbourne (Outer), VIC

thank you! Amazing people

published

Really helpful, quick and easy. Customer service was really good . Sheree was amazing to help me get a loan.
Im very satisfied with the out come, and would recommend is to others.



1 comment
Finance One
Finance O.Finance One

Thanks for the 5 star review Patricia. Sheree will be thrilled to hear that the service you received was amazing. We look forward to assisting you in the future.

Shez

ShezMurray Region, NSW

  • 2 reviews

Thank You

published

Customer service was amazing. Thank you to the lady who handled my case and the team at Finance One.
No hidden costs and I am extreemly happy with my loan and all it entails

1 comment
Finance One
Finance O.Finance One

Thanks for taking the time to write a review Shez. We pride ourselves on providing complete transparency to our clients. We will be sure to pass your comments onto the team.



Ethan M.

Ethan M.Hunter Region, NSW

Awesome Service!

published

I had been knocked back from banks and I was desperate for a new and reliable car to get me out of a pickle, even with a poor credit score and not the flashiest bank statements you will ever see, Finance One gave me a chance and Laura from the team did an absolutely amazing job at helping me achieve this. Great service, dedication and just a very down to earth humane service. Could not be happier! Cheers guys!

1 comment
Finance One
Finance O.Finance One
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Gabby

Gabby

  • 4 reviews
  • 1 like
  • Verified customer

Perfect fast loan approval

published

Customer service never had a problem
Im a satisfied customer fast loan approval didnt add extra fees than what was stated also very understanding if u are late on payment cheers

1 comment
Finance One
Finance O.Finance One

Thanks for the review Gabby. We pride ourselves on providing complete transparency to our clients. We will be sure to pass your comments onto the team. Thank you for entrusting us with your finance needs.

Georgina H.

Georgina H.South East Queensland, QLD

Amazing, fast service!

published

Great service! Very friendly and professional team who know their stuff! This my my 3rd time using Finance One to purchase a vehicle and I will definitely use them again

1 comment
Finance One
Finance O.Finance One

Thanks for the 5 star review Georgina H. It sounds like the team really delivered. We look forward to working with you again in the future.

I Koch

I KochNorth Queensland, QLD

Good Company to deal with!

published

I found Finance 1 a good company to deal with! Friendly, very helpful and straight forward, with no underlying initiatives! Certainly no hick-ups! Would gladly make use of their services again if needed.

1 comment
Finance One
Finance O.Finance One

Thank you I Koch for the review. Friendly, helpful and straight forward is a great way to describe our customer service! The team will be thrilled with your 5 star review.

Rejected because i'm pregnant!!!!

published

Title says it all.....Very sad :( Provided all documents as requested, Felt like a fool after spending all the time supplying information on my application and was just knocked back due to being pregnant, is a High lending risk.... which I was told. This Credit discrimination has prevented myself from having access to opportunities needed for my family. I will be taking this discrimination act to a Solicitor.

1 comment
Finance One
Finance O.Finance One

We are sorry to hear about your experience. If you would like to discuss this further please send us an email at [email protected] or call our office on 1800 346 663.

Thank you from the Team at Finance One.

Peter

PeterSouth East Queensland, QLD

Its great no problems just simple

published

They were great very helpful and patient
They were good at doing there job
They always kept me updated on my finance
I thank them very much Ill be sure to come back thank you finance

1 comment
Finance One
Finance O.Finance One

Thanks Peter for the comments. We are so happy that the team were helpful and patient, we strive for nothing less. Thank you from all of us here at Finance One.

10/10 ABSOLUTELY FLAWLESS SERVICE

published

I give these guys the highest rating of service. I had the pleasure of dealing with Sharee who was absolutely remarkable. Very attentive, very clearly spoken and understood. I couldnt be happier with her effort which got me where I wanted to be. I highly recommend finance 1 and sincerely suggest working with Sharee.

Thank you

1 comment
Finance One
Finance O.Finance One
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Kaila P.

Kaila P.Central West, NSW

Would recommend!

published

Sharna was absolutely amazing! She was friendly and went to such lengths to make sure I was getting the right car for me, Im really happy with the outcome and I would recommend them !

1 comment
Finance One
Finance O.Finance One

Thank you Kaila P. for taking the time to write a review. Sharna and the team will be thrilled to hear your comments. We hope you enjoy your new car!

Happy “HOLDEN SSV” Chappy

published

Georgia was amazing, a real go getter for the fair & right reasons. Thanks to the rest of the team for having faith in her to deliver the only result for a solid previous customer that I was before my second go round with Finance one. A very satisfied customer I am now driving away in my new Aussie built HOLDEN SSV Redline, much appreciated Georgia & team, Christmas has come earlier

1 comment
Finance One
Finance O.Finance One

Awesome people

published

Thankyou to Georgia and the team for helping me through the process. They were amazing to deal with, always helpful and positive with any question or querie. When i need another vehicle in the future i will definately be going through these guys again. You are legends, cheers for everything.

1 comment
Finance One
Finance O.Finance One
Melissa

MelissaHunter Region, NSW

Such a quick process love finance one 2nd time going through them!

published

I just got a new car I already had a loan with finance one and they made the process so quick and enjoyable, laura was amazing such a lovely person and kept me updated on my progress all the time VERY HAPPY!

1 comment
Finance One
Finance O.Finance One

Thank you Melissa for taking the time to write a review. So great to hear that the process was 'quick' and even more so 'enjoyable'. Laura and the team will be thrilled to hear your review. We look forward to assisting you in the future.

Sharna was incredibly helpful

published

She made it an easy and quick process dealing with Sharna. She is very friendly and extremely helpful. Was able to pay out my existing finance and start new finance with a reduced interest rate than my first finance

1 comment
Finance One
Finance O.Finance One

Thank you Brian for the review. You have described the service we strive to achieve, in making it easy, quick and friendly. We will be sure to pass on your comments to Sharna and the team.

Bek Donovan

Bek DonovanIllawarra, NSW

Absolutely went above and beyond to get me in my new car sharna was absolutely amazing

published
1 comment
Finance One
Finance O.Finance One
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Daniel C

Daniel CSouth East Queensland, QLD

They help when no-one else would.

published

Years ago I got screwed over by a bank which hurt my credit rating so never thought possible I would be able to get a new car. They where there to help when everyone else said no. Great service and where always understanding if I needed to move a payment forward due to other bills. I recommend them very highly and will come back once I want a new car.

1 comment
Finance One
Finance O.Finance One

Thanks for the review Daniel C. We are so please that we could assist you finance a new car. The team will be thrilled to hear your review.

Kahlie

KahlieNorth Queensland, QLD

The most amazing finance company

published

My experience was truly amazing ! Luke and Sheree went above and beyond for me to get what I needed. I am truly blessed to have gone with finance one twice and twice I got the same care and help.

1 comment
Finance One
Finance O.Finance One
Hydee and Kev

Hydee and KevQueensland

Finance One gave us a chance when no one else would.

published

Fantastic customer service, friendly and understanding staff. Our finance was approved and processed fast with ease. After completing our loan after 4 years, we can honestly say, if we ever need finance again we would not hesitate to go with Finance One again.

1 comment
Finance One
Finance O.Finance One

Thank you Hydee and Kev for an awesome review! The team will be thrilled to hear your review. Thank you for entrusting us with your finance requirements and we look forward to working with you again soon.

Lynne

LynneSydney, NSW

Hassle Free

published

The customer service was great. Our loan officer was so patient as we searched for the right car and nothing was too much hassle for her. I can highly recommend.

1 comment
Finance One
Finance O.Finance One

Thank you!!

published

Sheree and the staff at Finance One, were incredibly friendly, reliable and amazing customer service! They did everything they could for me to be approved for my car! Thank you! :)

1 comment
Finance One
Finance O.Finance One

Thanks for the review Alex. Sheree and the team will be delighted to see this feedback. Thank you for entrusting us with your finance requirements.

Page 5 of 16
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Questions & Answers

Ashleigh B.

Ashleigh B.asked

Does anyone know finance ones bsb and account number?

2 answers
Elizabeth
Elizabeth

Not sure but on my welcome information they have bpay details might be worth checking through your paperwork

Finance One
Finance O.Finance One

Hi Ashleigh,

We no longer use direct deposit as a payment method, however we do accept payment over the phone using debit card, or you can use your unique BPAY details to make the payment. Details are provided in your welcome letter. We are also able to schedule direct debits if you wish.

You can contact [email protected] or call our office on 1800 346 663 and one the team will be able to help. I hope this has been of assistance. Makala, Finance One.

Curious

Curiousasked

Hey can you explain the prices to me please?

1 answer
Gringo
Gringo

Not sure what u meen

Get an answer from our members and Finance One representatives

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