Fisher & Paykel

1. 31-12-2019 Dishwasher stopped working after 11 months.
2. Technician called out to say. Common problem with this model. Easy fix, but despite this F&P did not bring parts. Technician advised he will be back next week with parts.
3. 2 weeks later, no contact from F&P.
4. Tried to call. 2.5 hours hold time. However calls are disconnected before this. F&P effectively uncontactable.
5. Booked a online service call. Received email advising F&P are waiting on parts.
6. 4 Weeks later. No dishwasher. No idea if or when F&P will get back to us. Tried to call. 2.5 hours hold time. However calls are disconnected before this. F&P effectively uncontactable.

Do yourself a favour and buy from another manufacturer.

Ordered a spare part and a technician to put it in. Time between 12 and 5. technician arrived at 9am and had the wrong spare part.
Agreed another time. 2 days later.Was texted that the spare part was not yet available. next day the tech. arrived, outside the correct time again, with the correct part. It was fitted, end of story.
1 week later, today, another text message that an appointment has been scheduled in 2 days.
All this and every phone call I made required holding on for over 1 hour.
You really need to get your act together, I will never buy anything from you again in case it breaks down, under guarantee or not, as goodness knows when it would be fixed.

We bought a second hand F&P RF601A fridge on Gumtree. After about a week it started beeping and showing an error code on the display. 25/11 I used the email support form on the F&P site asking for help and received an auto reply saying F&P support would respond in 24 hours. 29/11, with no response, and the freezer starting to not freeze, I emailed again. Again no response.

20/11 we smelt a toxic burning smell and found the fridge had caught fire. We lost everything in the fridge and freezer for Xmas. Even the food sealed in Tupperware, was tainted. Luckily we were home to put the fire out, so we didn’t lose the house. Lesson learned, don’t ignore faults or lack of customer support.

Had a F & P fridge 25 years ago and quality and service was great, not anymore. Been waiting 3 weeks to get parts to fix my fridge so i tried to enquire by phone about when i would get it fixed and gave up after 45 minutes wait. Tried again the next day and another hour and 15 minutes later still no joy. You guys need more people staffing your call centre.

purchased a fridge in may 2022 it stopped working after 1 week lost all the food FP replaced the whole fridge after 1 week .
The new fridge failed in December 30 2022 lost another load of food same problem
tech told me the controller was not compatible with the compressor that was in the fridge and that FP had out out a bulletin in October 2022 warning them about this .
Tech said he would return in a couple of days with new controller has not come back
FP representative rang said he would be back yesterday has not been back
tried ringing gave up after 25 min on hold and sent email awaiting reply

pt in a claim for the food loss no reply ''

crap house customer service
i will never by another item from FP

Terrible customer service. BOTH of my Fischer and paykel brand new items needed repairing within the first few weeks. Customer service beyond shocking. My beautiful new kitchen has not functioned, would NEVER buy Fischer and Paykel again.

This is our 2nd Fisher and paykel fridge as they replaced the first due to not being able to fix it and now not even a year and our second fridge is playing up.. I've been listening to the automation response about how they will endeavor to keep my time on hold to a minimum now for 2hrs 40mins and still waiting.. all our appliances are F &P. We won't be buying from them again!!!!!! Shocking service and unreliable products!!!!

I have an F &P fridge, compressor went after 4 years; they would change it under warranty for $300 (go figure that out); long story short, when they returned the fridge it was full of dents ...that was in June 2022 .. they still have the fridge, they don't respond to emails, they promise to ring but don't; stay right away from them is my advice.

You'll be in for a world of hurt and time wasted if you ever run into problems with their products.

Was on hold for 40 mins and 3(ONGOING) hours the second time. On their website it has a timer to show how long it will take to pick up the call. Well, when its taking a bit too long, they remove the actual timer and just say "sorry! we're experiencing high volumes".

Some woman called [name removed] was trying to ""help"" me in their online help chat and said she would send me an email to request photos. Never sent the email.

Avoid at all cost.

I bought my Fisher & Paykel smartdrive 703 mid 1990s and it still works like a dream!
It washes beautifully, spin dries clothes nearly dry to touch, and I'm grateful that after 20 + years this machine had been used by different members of my family and has now come back to me again.

What a disappointment. The customer service from Fisher & Paykel was just awful. On hold for over one and a half hours, they were not interested in fixing my 2 week brand new washing machine, asked for me to find my own servicer as I live in Airlie Beach.
I will never buy another product from this company.

Will never buy Fisher Paykel goods again Their service centre is non existent I hVe been without a oven for nearly 3 weeks a pall over Xmas period Service man who came initially nearly glanced at stove and said he had to a part from Sydney He was rude and not helpful in any way Repeated phone calls to the service centre yielded promises BUT NO ACTION
Finally came Dec 30 and after all this time was found to be a faulty wire and was not connected to the supposed part All this time and $210 out of pocket stove works and could have fibed at initial call out letters of complaint are not read and are returned to writer yet this was the address given to me by service attendant

Website and phones lines is absolutely lying about call wait time. Website states longest is 6min and call said 12 min, well I was on wait for 47 min 2 nights in a row and ended up hanging up. Then on the third time when someone finally answered the call they hang up straight away after being on hold for 34min. Call back option does not work at all. She did not even attempt to call back! Will never buy their products again because customer service is VERY POOR!!

Well, after being goaded into an upgrade rather than a fix we get the latest & greatest model dishdrawer that doesn't even fit the dishes the one before did, and then the installer left it not flush but also tipping out if you open a loaded draw! wth! F&P, when does your patent protection run out so I can get dishdrawers from someone more reputable?

No one cares.! They put you on hold for hours wasting your time and then don't get back to you.
Sign of big problems. Buy products from people who care.!